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“Requires attention to detail”

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Melia Marbella Banus
Ranked #15 of 70 Hotels in Marbella
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Requires attention to detail”
Reviewed 20 July 2014

Currently stating in the Melia
Marbella Banus !
The hotel has good facilities but no gym/ fitness facilities which lets the hotel down !
The adult only pool is never adult only as children as always using ! Again the level lounge facilities are adult only but children frequently use! When hotels separate facilities they should man this or allow open facilities to all !
The adult pool has a thick line of scum all around which really requires attention!
The level rooms are all being refurbished but this is causing minimal disruption to other guests! And the improvements look good !
We are on a full
Board package the food is very similar everyday which gets very repetitive !
And the food is warm
More than hot
! Great location !
But the hotel
Needs some overall improvement !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimi1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 23 July 2014
Dear Mimi1uk,

It has been very kind of you, that you took the time to let us know about your experience at Meliá Marbella Banús.

We take into account your suggestions in order to improve our service. Tripadvisor is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our services.

In terms of the gym, I´m glad to inform you that we are setting up a new one and it will be available the next month. The construction of the new gym and the renovation of our rooms are the result of responding to the requests of our customers, like you, who give us your feedback. And that is Because Meliá Hotels International is very concerned about its customers.

Regarding to the presence of children at the level areas, we work hard everyday to control it, and we are sorry if that annoyed you during your visit.

We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable and let you enjoy about our new Gym and renovated areas.

Kind Regards,

Fernando Preto
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
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English first
Harrogate, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 July 2014

This is the first Melia hotel we have stayed at and we would definitely stay here or at another hotel within the chain again. Melia Marbella Banus is located a minutes walk from the beach where you can partake in water sports if you wish, or a few minutes walk to Puerto Banus centre via a beautiful beachfront where you will find marina side bars and restaurants, and designer shops. Marbella can also be reached easily via a catamaran ferry from the centre which takes 30 minutes.

The hotel itself is lovely, we were particularly impressed with the good quality sun loungers (not plastic!) that could be wheeled around for best sun position, and the fresh towels provided daily for sunbathing. Hotel staff are very friendly and helpful, even giving us some free rice when my husband got his phone wet! I also received a nice surprise on my birthday of some cava and chocolate which was lovely given I hadn't flagged to them it was my birthday.

We opted for bed and breakfast and the food selection was vast - continental (pain au chocolate / croissants, cereal etc) to cooked breakfast, fruit, cheese and a selection of breads, waffles, even cava!

Our room was nicely decorated and clean, with 2 x double beds. We would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank diamond_lover_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 16 July 2014
Dear Diamon_lover_85,

We hugely appreciate your kind and sincere words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us!

I will share your kind words with the entire team who will be very glad to know that our effort is highly appreciated by our guests.

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance!

Yours sincerely,

Fernando Preto
Guest Experience Manager
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Knaresborough, England, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 July 2014

this really lives up ro the melia brand.Shame they were refurbishing 75% of the rooms on the floor we were staying in.That did not put me of though.Get a seaview ..its worth it.10mins walk to the action in puerto banus so nice and quiet in the evenings.excellent breakfast buffet.outddoor pool and bar really good and not too busy for the time of year.Usual problem in spain..aircon noisy and ineffective..

Room Tip: sea view rooms arebest
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 16 July 2014
Good Afternoon Paul M,

First of all thank you very much for your reviews. It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services (Except the A/C) because this is the main goal of our Hotel and our Company, Meliá Hotels International, and we all thank you for appreciate the hard work that all our team do every day.

We will take good notice of your comments in terms of our air conditioning to try to avoid these incidents in the future.

Your nice review will help others travelers that would like to come, so I would like to present you again all of my appreciation.

Kind regards,

Fernando Preto
Guest Experience Manager
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Brentwood, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 July 2014 via mobile

Super room....great chambermaid :0) Fab pool....although the adult pool should have the beds from the children's pool and visa versa! Staff in the pool bar were very professional...and handsome lol. Staff in the bar were great and the fact that the management gave my friends who were celebrating their 50th wedding anniversary champagne and chocolate was lovely.... All in all a great four night stay in a very professionally run hotel.

Stayed July 2014, travelled with friends
Helpful?
Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 15 July 2014
Dear Katie W,

First of all thank you so much for your comments, moreover for taking the time in sharing your Experience with the rest of the users of tripadvisor.

We are very proud to know that your last experience in Meliá Marbella Banús satisfied your expectations and those of your friends. It was a pleasure for us to celebrate their anniversary with you! Be sure that we will share your positive comments with all our staff!

Please, contact me directly when you think to come back to try to have everything ready at your arrival.

Kind Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2014

A few words to capture the time we spent in the Melia Marbella Banus - lovely hotel, lovely staff -very helpful.
Location wise you can walk into Puerto Banus along the promenade or on the beach - it's only a short distance once you avail of the rear exit of the hotel.
The food in the main bar in the hotel which can be served by the adult only pool is of a very good standard. The price of both food and wine is reasonable in the hotel.
Hygiene was excellent with rooms cleaned with new bedding and towels daily.
Breakfast buffet was very fresh and plentiful - Carmen took charge of cooking eggs and omelets - always with a friendly smile!
Regarding rooms - we feel we had one of the best in the house - 2nd floor, pool view - with sun on the balcony from lunch time 2/3pm straight through till sunset at approx. 10pm. I would feel the pool views are far superior to the original more expensive beach/carpark view we had originally booked and were appreciative of Fernando Preto (Guest Experience Manager) who facilitated this switch and also gave us a bottle of bubbly to offset the difference in price in rooms! Muchas gracias! (We would consider a Melia Group hotel again, unfortunately we didn't have time to avail of the 90 min presentation on this occasion).

Room Tip: Pool view.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 15 July 2014
Dear Dee H,

Thank you very much for sending us your reviews about your last visit to Meliá Marbella Banús Hotel. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
We are more than happy to know that you enjoyed of our restaurants, breakfast and location. Thank you also for your nice words about Carmen. Do not hesitate that we will share your positive feed back with her.

In terms of my actions, please note that I only did my job... But it was a real pleasure to assist you with that and I really appreciate your comments.

I hope to have the opportunity to welcome you back again to make you live a new unforgettable experience in Puerto Banús!!

Kind Regards,

Fernando Preto
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2014

Great location, excellent rooms good food. Spotlessly clean.
Swimming pools fantastic, Brilliant staff very helpfull. 10 minute walk into Puerto Banus.
Good choice of bars and restaurants down at the marina and the steets behind.
Will be back again as soon as possible.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RYDORULES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 15 July 2014
Good Afternoon Rydorules,

Thank you for reporting us your experience after your last stay at Meliá Marbella Banús! It is a real honor to know that you enjoyed it!

Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

It is amazing to know that we will count with your visit in the near future and we cannot wait to welcoming you again!

Your sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitchurch, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2014

This hotel lives up to its 4 stars for proximity you could not wish for better, you can walk into Puerto Banus for the evening and enjoy good food, bars and boats. Or you can go for a walk along beach towards Marbella with excellent bars and restaurants with sea views.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MLA1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 6 July 2014
Good Afternoon MLA 1996,

We hugely appreciate your kind and sincere words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us!

I hope to have the opportunity to meet you personaly during your next visit,

Kind Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Marbella Banus

Property: Melia Marbella Banus
Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Marbella
#13 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Marbella Banus 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the exclusive area of Puerto Banus, in the famous Golden Mile and very close to the beach and some of the most Deluxe shopping and leisure facilities in Europe. The Melia Marbella Banus Hotel is the perfect choice for visiting Puerto Banus and Marbella thanks to its excellent location, its complete and comfortable facilities, and the quality of its services. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. Amongst its magnificent facilities and services, Melia Marbella Banus provides 200 superb rooms with two double beds; different dining spaces such as El Rio Verde Restaurant, the Patio Bar, La Hiedra Restaurant and the Pool Bar (the last two only open in summer); free high speed WiFi internet; exclusive The Level service; 3 outdoor pools (1 adults only pool, 1 pool with 3 waterfalls and 1 children’s pool); Wellness Area with indoor heated pool, sauna and Turkish bath; 1 tennis court; 2 paddle tennis courts; a children’s play area; 4 meeting rooms for up to 150 people, and underground parking for the exclusive use of guests with space for 60 vehicles. ... more   less 
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Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar
Melia Marbella Banus Andalucia

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