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“Great location, great staff.” 4 of 5 bubbles
Review of Melia Marbella Banus

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Melia Marbella Banus
Ranked #15 of 70 Hotels in Marbella
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
1 review
“Great location, great staff.”
4 of 5 bubbles Reviewed 23 July 2014

Rooms OK, but definitely stay for the location. Very close to everything in Peurto Banus, and a short hop over to Marbella if you're looking for the old town. Finding the entrance the first time was a little bit tricky, so be sure to follow your GPS. Staff very friendly.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank laurie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 26 July 2014
Dear Laurie A,

Thank you very much for the time you took in writing your impressions about our hotel on TripAdvisor after your recent visit.

We appreciate to hear that your expectations were met with our location and facilities and that you enjoyed.

The entire staff is looking forward to welcome you back again in the near future!

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Haugesund, Norway
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

This hotel have a very good location. It is close to centre of Puerto Banus and very close to the beach. The hotel is medium size, with spacious rooms and nice swimming pools. The staff is friendly. The restaurant is ok, but the menu is a little small. Good restaurants 10 min walk from the hotel. The hotel is good for couples and families. Nice paddle tennis and tennis court.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank camillako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 23 July 2014
Dear Camilako,

What a big pleasure to read your nice comment referring your last stay with us. Thank you so much for it and for sharing it with another Trip advisor’s users.

I will share your kind words with the entire team who will be very glad to know that our effort is highly appreciated by our guests.

Once again we thank you for your recent visit and we hope to welcome you soon!

Best Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Having been to Puerto Banus on 3 separate occasions we finally found the best hotel for location and ambience.
this has a lovely small hotel feel with service that you would expect from a 5*.
From check in which was smooth and full of information to the room which was light and airy. Breakfast was well catered for, there were families and couples and it caters for a very mixed nationality customer here so no one nationality was favoured, children mostly behaved so breakfast was not a 'bun-fight' and staff were smiley and helpful.
The pool areas are lovely, small enough to feel cosy but large enough not to feel on top of each other. Great location as you can walk out the rear exit and the beach is 100 yds away. some great beach bars and restaurants only a short walk away.
My only let down was the room view which we'd paid for was supposed to be garden view but instead we could see the bins and staff areas at the back which was full of piled up chlorine containers (!) which meant we didn't use the balcony. However we would simply make sure we had a garden or pool view next time.
We loved it, and will definably stay here again.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank foochick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 23 July 2014
Good Afternoon Foochick,

It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services because this is the main goal of our Hotel and our Company, Meliá Hotels International, and we all thank you for appreciate the hard work that all our team do every day!

We very much appreciate your kind feedback and your lovely words used to describe our Hotel!

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance to assign a room more suitable to your preferences.

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Currently stating in the Melia
Marbella Banus !
The hotel has good facilities but no gym/ fitness facilities which lets the hotel down !
The adult only pool is never adult only as children as always using ! Again the level lounge facilities are adult only but children frequently use! When hotels separate facilities they should man this or allow open facilities to all !
The adult pool has a thick line of scum all around which really requires attention!
The level rooms are all being refurbished but this is causing minimal disruption to other guests! And the improvements look good !
We are on a full
Board package the food is very similar everyday which gets very repetitive !
And the food is warm
More than hot
! Great location !
But the hotel
Needs some overall improvement !

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mimi1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 23 July 2014
Dear Mimi1uk,

It has been very kind of you, that you took the time to let us know about your experience at Meliá Marbella Banús.

We take into account your suggestions in order to improve our service. Tripadvisor is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our services.

In terms of the gym, I´m glad to inform you that we are setting up a new one and it will be available the next month. The construction of the new gym and the renovation of our rooms are the result of responding to the requests of our customers, like you, who give us your feedback. And that is Because Meliá Hotels International is very concerned about its customers.

Regarding to the presence of children at the level areas, we work hard everyday to control it, and we are sorry if that annoyed you during your visit.

We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable and let you enjoy about our new Gym and renovated areas.

Kind Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

This is the first Melia hotel we have stayed at and we would definitely stay here or at another hotel within the chain again. Melia Marbella Banus is located a minutes walk from the beach where you can partake in water sports if you wish, or a few minutes walk to Puerto Banus centre via a beautiful beachfront where you will find marina side bars and restaurants, and designer shops. Marbella can also be reached easily via a catamaran ferry from the centre which takes 30 minutes.

The hotel itself is lovely, we were particularly impressed with the good quality sun loungers (not plastic!) that could be wheeled around for best sun position, and the fresh towels provided daily for sunbathing. Hotel staff are very friendly and helpful, even giving us some free rice when my husband got his phone wet! I also received a nice surprise on my birthday of some cava and chocolate which was lovely given I hadn't flagged to them it was my birthday.

We opted for bed and breakfast and the food selection was vast - continental (pain au chocolate / croissants, cereal etc) to cooked breakfast, fruit, cheese and a selection of breads, waffles, even cava!

Our room was nicely decorated and clean, with 2 x double beds. We would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank diamond_lover_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 16 July 2014
Dear Diamon_lover_85,

We hugely appreciate your kind and sincere words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us!

I will share your kind words with the entire team who will be very glad to know that our effort is highly appreciated by our guests.

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance!

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knaresborough, England, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

this really lives up ro the melia brand.Shame they were refurbishing 75% of the rooms on the floor we were staying in.That did not put me of though.Get a seaview ..its worth it.10mins walk to the action in puerto banus so nice and quiet in the evenings.excellent breakfast buffet.outddoor pool and bar really good and not too busy for the time of year.Usual problem in spain..aircon noisy and ineffective..

Room Tip: sea view rooms arebest
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 16 July 2014
Good Afternoon Paul M,

First of all thank you very much for your reviews. It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services (Except the A/C) because this is the main goal of our Hotel and our Company, Meliá Hotels International, and we all thank you for appreciate the hard work that all our team do every day.

We will take good notice of your comments in terms of our air conditioning to try to avoid these incidents in the future.

Your nice review will help others travelers that would like to come, so I would like to present you again all of my appreciation.

Kind regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brentwood, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 9 July 2014 via mobile

Super room....great chambermaid :0) Fab pool....although the adult pool should have the beds from the children's pool and visa versa! Staff in the pool bar were very professional...and handsome lol. Staff in the bar were great and the fact that the management gave my friends who were celebrating their 50th wedding anniversary champagne and chocolate was lovely.... All in all a great four night stay in a very professionally run hotel.

Stayed July 2014, travelled with friends
Helpful?
Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 15 July 2014
Dear Katie W,

First of all thank you so much for your comments, moreover for taking the time in sharing your Experience with the rest of the users of tripadvisor.

We are very proud to know that your last experience in Meliá Marbella Banús satisfied your expectations and those of your friends. It was a pleasure for us to celebrate their anniversary with you! Be sure that we will share your positive comments with all our staff!

Please, contact me directly when you think to come back to try to have everything ready at your arrival.

Kind Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Marbella Banus

Property: Melia Marbella Banus
Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Marbella
#13 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Marbella Banus 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the exclusive area of Puerto Banus, in the famous Golden Mile and very close to the beach and some of the most Deluxe shopping and leisure facilities in Europe. The Melia Marbella Banus Hotel is the perfect choice for visiting Puerto Banus and Marbella thanks to its excellent location, its complete and comfortable facilities, and the quality of its services. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. Amongst its magnificent facilities and services, Melia Marbella Banus provides 200 superb rooms with two double beds; different dining spaces such as El Rio Verde Restaurant, the Patio Bar, La Hiedra Restaurant and the Pool Bar (the last two only open in summer); free high speed WiFi internet; exclusive The Level service; 3 outdoor pools (1 adults only pool, 1 pool with 3 waterfalls and 1 children’s pool); Wellness Area with indoor heated pool, sauna and Turkish bath; 1 tennis court; 2 paddle tennis courts; a children’s play area; 4 meeting rooms for up to 150 people, and underground parking for the exclusive use of guests with space for 60 vehicles. ... more   less 
Reservation Options:
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Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar
Melia Marbella Banus Andalucia

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