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“Great location” 4 of 5 bubbles
Review of Melia Marbella Banus

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Melia Marbella Banus
Ranked #15 of 70 Hotels in Marbella
Certificate of Excellence
GreenLeadersSilver level
harrogate, yorkshire
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great location”
4 of 5 bubbles Reviewed 3 September 2014

Spent 5 nights here last week as a base for a golfing break with my son. The location was superb, a five minute walk one way to the bars/restaurants in the port and a lovely walk in the other direction towards Marbella. The room was a standard room which suited our needs very well as we were out most of the day. There were two very comfortable double beds and a nice large balcony although the fittings and bathroom were starting to look a little tired for a hotel of this rating. The breakfast was superb with a huge choice of cooked and cold items although the coffee was pretty unpleasant!! The pool areas were very good with plenty of sun beds available even when we arrived late afternoon after golf and all the staff we had dealings with were friendly and helpful. The only downside is the lack of free car parking - there is a small above ground area which is free and a large underground park that costs €16 a night which seems steep to me given the lack of an alternative. Overall an excellent stay and I would very much like to return soon!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ajcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest experience manager at Melia Marbella Banus, responded to this review, 4 September 2014
Dear AJCS,

Thank you very much for taking the time to leave your comments through Tripadvisor
about the experience on your last trip to Marbella.

Meliá Marbella Banús has definitely a great location and we are happy that you and your son could enjoy the surroundings.

Thanks for the good valuation to our rooms. We have been renovating some areas such as hotel rooms and continue with the process of modernization in order to make our guests feel comfortable and relaxing environment.

Good to know that you liked our varied menu and look forward to the opportunity to serve you a better coffee in the near future.

On behalf of all the staff we thank you for your positive comments about the service, it motivates us to keep doing our best to make customers feel very pampered.

We regret the inconvenience with parking, we do everything in our power for the convenience of our customers.

Hope to see you soon again at home Melia Marbella Banún.

Sincerely,

Fernando Preto,
Guest experience manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
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English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

Great location, stunning swimming pools, great varied food choices including champers for breakfast! Due to golfing everyday we didn't get to enjoy all facilities, what I did see was a spotless hotel, thoroughly recommend it and will return.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest experience manager at Melia Marbella Banus, responded to this review, 1 September 2014
Dear Graham C,

Very grateful for your review through Tripadvisor. Your comments about our facilities and services help us to continue doing our best to maintain the quality that characterizes us.

We hope you can have a chance to come back and enjoy a pleasant stay. The Melia Marbella Banus team will be waiting for you with open arms.

Best regards

Fernando Preto
Guest experience manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 29 August 2014

Its a perfectly located hotel with a good service. Recommend you to reserve a club floor room that gives you a right to use a Club room with nice snacks and drinks. Very good and helpful staff at the reception.

Room Tip: club floor
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlexeyBor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest experience manager at Melia Marbella Banus, responded to this review, 30 August 2014
Dear AlexeyBor,

It is a pleasure for us to know that you feel comfortable and glad with our facilities and services because this is the main goal of our Hotel Melia Marbella Banús, and we all thank you for appreciate the hard work that all our team do every day. Thank you so much for your comments, moreover for taking the time in sharing your Experience.

we are happy that you had the opportunity to explore the surroundings of Marbella thanks to the convenient location of the hotel.

It is nice to hear that you enjoy the beautiful room in the level area with exclusive services and thank you very much for recommending it to others customers.

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance.

Best regards

Fernando Preto
Guest experience manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 August 2014 via mobile

Came here in mid August for three nights, and we're very impressed throughout the stay with a number of things, but most notably the hotel's modern feel.

We spent the majority of the holiday by the pool, which was one of the hotel's greatest facilities. The family pool is the perfect size, with three fun waterfalls to play with! There were also numerous activities, for both the adults and kids, including aqua aerobics and a slip'n'slide type activity for the kids.

The pool bar was, on the whole, efficiently run and the smoothies were delicious. However, one day, it was massively overcrowded and understaffed. The workers did their best to accommodate the numbers but they simply needed more support. The food there, though, is nice.

Possibly the best apart about our stay was The Level, the exclusive lounge. It was updated regularly throughout the day with fresh snacks, and the ideal place to come to escape the midday sun. Nicely air conditioned too.

We also made use of the tennis court a lot and enjoyed paddle tennis too, as well as spending some time at the gym.

There were two parts, however, that disappointed us. One was the fact that, as a family, we were split up completely. We were promised rooms next to each other, but ended up with ones on separate ends of the corridor. The other is the staff, who were, at times, rude. The manager himself did not offer much support when we were disgruntled at the room issue.

However, the hotel itself is certainly 5* quality and there were many reasons to be cheerful. The holiday was great.

Stayed August 2014, travelled with family
Helpful?
Thank Di D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 30 August 2014
Dear di d,

Thank you so much for sharing your wonderful comments on tripadvisor! We are very happy to know that you have enjoyed your stay with us!

Meliá Marbella Banus Hotel always look for the customer to have a pleasant stay so we modernized our facilities to make a refreshing and friendly atmosphere. Meliá is a family hotel so our goal is to think in both children and adults in order to spend an unforgettable vacation.

We thank you for appreciate the hard work that our colleagues do at Le pool bar during the rush hours.

The level is the area where customers like you can enjoy an exclusive service and other privileges like specials attentions, so we are glad you could enjoy the level lounge and also the other facilities like the tennis court and the gym.

Regarding to the support offered for me at your arrival, please note that i tried to do all my best to assign the rooms according to your preferences, but as I explained you being deeply involved in the high season it was even so hard to find two rooms at the same floor and very close one by the other like you finally had. I am very sorry that you had this impression about me and I hope to have the opportunity to make you change it during your next visit.

We will be delighted to welcome you back and provide you our best to make your stay an amazing experience again!

Fernando Preto
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knebworth, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 27 August 2014

Stayed at this Hotel on the recommendation of friends, and we weren't disappointed. This is a very nice Hotel, well worthy of it's 5* rating. Rooms are very clean and fairly spacious. Staff were all very friendly and helpful, especially in the Restaurant. The lady cooking at Breakfast and Dinner must worth her weight in Gold! Choice and quality of food on offer was excellent. You can choose your own meat/fish and see it cooked in front of you. There are 2 separate pools, one for families with children and one for adults only. You do get the occasional child jump in the adult pool, but not very often. If you don't have young children the Level is a good option. There is a dedicated area with drinks & nibbles available all day (included in price). Overall a very enjoyable holiday, would definitely stay again.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest experience manager at Melia Marbella Banus, responded to this review, 30 August 2014
Dear Tim P.,

Many thanks for reporting us your experience after your last stay at Melia! It is a real honor to know that you enjoyed it.

It is our aim to make your stay enjoyable and relaxed. We keep looking forward in order to provide an excellent service and the best quality. it is a pleasure for us to know that you were delighted with the hotel facilities like the rooms, restaurants and the outdoor like the pools.
Our staff will be glad to see your positive opinion about your experience in Melia Marbella Banús on TripAdvisor“.

It would be a pleasure for all the Melia team to welcome you back in a near future.

Sincerely

Fernando Preto
Guest experience manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

I have visited this hotel many times over the years, as a couple, on a girls trip , with my mum & baby, . It caters for all !!!! . The hotel over the years has change in terms of it being MARBS !!! it's went abit trendy but not to trendy nice balance... great for families and the entertainment at night was really good . and the sell PINK CHAMPS by the glass. However the rooms are getting tired and could be doing with a make over to match the outside of the hotel . The pool bar is great however the menu was really not suitable for kids ... and the hotel was full of kids. However the hotel delivered chocolate milk every night and my daughter was over the moon ...nice touch... all the comments above would not stop me from going again

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lynned88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 25 August 2014
Dear Lynned88,

Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

We will take good notice of all your impressions to try to include more options for kids on the menu in the future and give our guests the best quality of service and product.

Nevertheless we are glad that your daugther had enjoyed the chocolate milk and cookies.

It would be a pleasure for all the Melia team to welcome you back in a near future.


Best regards

Fernando Preto

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drammen
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

We had a company tour last May 2013. Got a huge room all for myself. Very nice pools and a short walk away from the beach promenade and the shopping area. Good food. Love it there. Had a day trip to Gibraltar, it was a day to remember.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Manet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 10 August 2014
Dear Manet F,

It has been very kind of you, that you took the time to let us know about your amazing experience in Meliá Marbella Banús.

We hugely appreciate your kind and sincere words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us.

I remain at your complete disposal and look forward to welcoming you back in the near future,

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Marbella Banus

Property: Melia Marbella Banus
Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Marbella
#13 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Marbella Banus 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the exclusive area of Puerto Banus, in the famous Golden Mile and very close to the beach and some of the most Deluxe shopping and leisure facilities in Europe. The Melia Marbella Banus Hotel is the perfect choice for visiting Puerto Banus and Marbella thanks to its excellent location, its complete and comfortable facilities, and the quality of its services. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. Amongst its magnificent facilities and services, Melia Marbella Banus provides 200 superb rooms with two double beds; different dining spaces such as El Rio Verde Restaurant, the Patio Bar, La Hiedra Restaurant and the Pool Bar (the last two only open in summer); free high speed WiFi internet; exclusive The Level service; 3 outdoor pools (1 adults only pool, 1 pool with 3 waterfalls and 1 children’s pool); Wellness Area with indoor heated pool, sauna and Turkish bath; 1 tennis court; 2 paddle tennis courts; a children’s play area; 4 meeting rooms for up to 150 people, and underground parking for the exclusive use of guests with space for 60 vehicles. ... more   less 
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Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar
Melia Marbella Banus Andalucia

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