We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Location, lovely hotel - staff disappointing” 4 of 5 bubbles
Review of Melia Marbella Banus

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Melia Marbella Banus
Ranked #15 of 70 Hotels in Marbella
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Location, lovely hotel - staff disappointing”
4 of 5 bubbles Reviewed 20 October 2010

Just back from a long weekend in the Melia Banus. Having stayed in the Melia La Quinta in August we thought that we'd try the sister hotel.

The hotel is spotless and modern, close to the beach and only a 10 minute walk to the Port and the perfect location. Read a review below about access to the beach and didn't really find the walk to the beach at all offensive, although agree the fly's around the main pool were really annoying so we spent most of the time on the beach. There's a great beach bar nearby and very reasonable priced good food. The outdoor swimming pools were freezing, (they're nice to look at though) but it is out of season and they have an indoor heated pool which makes up for it. Just enough sun loungers around the pool areas but no obvious sign of any more if it was main season.

The staff were professional but really aloof - none seemed to love their jobs, and the head waiter in the restaurant in the evening was abrupt and borderline rude and put us off eating there for dinner again. The breakfast buffet was very good. The terraces around the restaurants were lovely and in the evening they had a great saxophone entertainer playing. The gardens were all well-tended and there is a mini playground for children which is a nice touch.

Imagine in peak season it would be too crowded and claustrophobic but would come back again out of season as its a lovely hotel (but with different expectations of the staff ).

  • Stayed October 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SophiesHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear SophiesHouse,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,532 reviews from our community

Traveller rating
    701
    581
    159
    56
    35
See reviews for
383
666
20
55
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 October 2010

Good points: pool areas,

Bad points: fly infestation, crappy 'welcome gift', overpriced, limited internet acccess

The nicest hotel I have stayed in to date but that came at a price (130 euros per night plus taxes). That was for a room with a sea view (but it was not a frontal view, rather a side view of a stagnant pond, rusty bridge and beach). I certainly don't feel that I got value for money as the price didn't include breakfast.

I guess if you choose this place you are attracted to the photos of the pool areas. These lived up to expectations and I spent three fantastic days topping up my tan by the pool. The only downside was that there was a nasty infestation of flies that constantly prevented pieceful sunbathing. This is probably down to the amount of manure used to maintain the gardens or due to nests not being exterminated by the groundsmen.

The accomodation was very comfortable and spacious with nice bathrooms. The hotel is a ten-fifteen minute walks from the port where all the shops and restaurants are. It is a short walk to the beach but the quickest route is via a dirty little car park next to the hotel.

I guess if you have more money than sense this hotel might be the place for you. No doubt the more expensive rooms are more spacious and have better views-if you can afford it why not...

I found the 'welcome gift' (a cheap set of candles) a bit insulting given that I am a man and had paid quite a bit to stay there. All the staff are interested in is selling you a membership to the Melis chain's vacation club. They even called our room to tell us a presentation was about to start.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank newc1531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear Christopher_brierley,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 October 2010

A very nice hotel, just off the beach and an easy walk into the Marina at Puerto Banus. The breakfast buffet was superb, so much choice and everything fresh. The main drawback was the noise of the entertainment at night. The singer/pianist performed outdoors next to the swimming pool, and it was difficult to go to sleep listening to the music.

Another disappointment was the swimming pools - the water was sooo cold, no wonder hardly anyone went in for a swim. Even though the weather is good in Spain, you do need a little heating in the pools. So, I didn't swim for the whole duration of our stay. Swimming pools are not for decoration, they are to be used, so please make a point of making them "user friendly".

  • Stayed September 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank EssexSuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear EssexSuzie,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dansm8
2 reviews
4 of 5 bubbles Reviewed 7 October 2010

My husband and I had a wonderful time at this hotel because it was within walking distance of shopping, dining and the ocean. It is very difficult to navigate the freeway offramp and the entrance to the hotel, our gps had trouble. The first time was the hardest.
The staff was a bit aloof, but when we needed help they were very helpful. The rooms were very adequate. This is a wonderful hotel for families. The breakfasts were wonderful.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dansm8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear Dansm8,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 August 2010

I really cannot understand the gripes of some people. This was my fourth stay at Marbella Dinamar/Banus and it was as good as ever. Let's deal with the "complaints" about the staff first, any negative stuff is complete rubbish in my view ! - a few are perhaps a little more mature than at other hotels so are not going to be doing cartwheels around you all day but here's a tip- learn a few simple words of Spanish - "Thank You, Good Morning/Evening , How are you?" etc etc - be pleasant and friendly towards them and you'll get all the warmth, help and friendliness you can handle! Hotel spotless as always and the restaurant food at all times varied ,fresh and a comprehensive choice. Pool areas lovely and relaxing with staff helpful and discreet.

Don't believe the naysayers - some people would find fault with Paradise! It's agreta hotel for a relaxing break

Stayed July 2010, travelled as a couple
Helpful?
2 Thank JoseyWales3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear JoseyWales3,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2010

My sister and I enjoyed a long weekend break here. From the moment we checked in to the moment we (reluctantly) checked out we enjoyed every moment. The staff were friendly and helpful. Breakfast was great with lots of variety and topped up frequently-Cava is hidden in the corner near the fruit juices and really added something special to breakfast! The beach (5 min walk) and centre of Puerto Banus (10 min walk) is ideally located. The room was clean and spacious and had everything we would want. I would recommend this hotel to all (perhaps a bit quiet for hen/stag do's) and would return if husband and children allow a return visit!

  • Stayed July 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shaz040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 26 March 2016
Dear Shaz040,

Thank you very much for sending your opinion in 2010
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,



Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birkenhead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 26 July 2010

Me and 11 other lads were there for 2 nights on a short weekend stag-do and when we arrived we were happy with the 'look' of the hotel but thinking about it when I got back, I realised that I have been to better 3* hotels within Spain. The rooms, were OK but not 4+* quality.
I got up for breakfast after the first night but I really wasn't impressed. The waitors would throw cutlery and crockery on to your table and when I retreived my food from the open buffet everything was cold, which didnt help for the hangover.
Luckily, we didn't spend a lot of time in the hotel. The icing on the cake was when we went to our evening meal, that we had paid for as a package, we were told we were not entitled to one. We retrieved our contract which stated clearly we had paid for the meals but the manager did not allow us to be served nor did he offer any alternative. He just shrugged his shoulders and walked away leaving us with nothing. All in all, a terrible hotel with terrible staff.
The pool was nice though

  • Stayed June 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Andy-T-87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto R, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, 25 March 2016
Dear Andy-T-87,

Thank you very much for sending your opinion in 2010.
We hope to have the opportunity to welcome you again very soon at Meliá Marbella Banús Hotel and let you enjoy the new changes experienced by our structure since.

We will be expecting you!

Warmest Regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Marbella hotels
2.6 mi away
Gran Melia Don Pepe
Gran Melia Don Pepe
#4 of 70 in Marbella
4.5 of 5 bubbles 1,572 reviews
1.0 mi away
Puente Romano Beach Resort & Spa Marbella
1.4 mi away
Gran Hotel Guadalpin Banus
Gran Hotel Guadalpin Banus
#19 of 70 in Marbella
4.0 of 5 bubbles 860 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
H10 Andalucia Plaza
H10 Andalucia Plaza
#1 of 1 in Nueva Andalucia
4.0 of 5 bubbles 2,081 reviews
2.4 mi away
NH Marbella
NH Marbella
#17 of 70 in Marbella
4.0 of 5 bubbles 1,380 reviews
3.6 mi away
La Villa Marbella
La Villa Marbella
#2 of 70 in Marbella
5.0 of 5 bubbles 1,401 reviews
Show Prices
Show Prices
Show Prices

Been to Melia Marbella Banus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Melia Marbella Banus

Property: Melia Marbella Banus
Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Marbella
#13 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Marbella Banus 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the exclusive area of Puerto Banus, in the famous Golden Mile and very close to the beach and some of the most Deluxe shopping and leisure facilities in Europe. The Melia Marbella Banus Hotel is the perfect choice for visiting Puerto Banus and Marbella thanks to its excellent location, its complete and comfortable facilities, and the quality of its services. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. Amongst its magnificent facilities and services, Melia Marbella Banus provides 200 superb rooms with two double beds; different dining spaces such as El Rio Verde Restaurant, the Patio Bar, La Hiedra Restaurant and the Pool Bar (the last two only open in summer); free high speed WiFi internet; exclusive The Level service; 3 outdoor pools (1 adults only pool, 1 pool with 3 waterfalls and 1 children’s pool); Wellness Area with indoor heated pool, sauna and Turkish bath; 1 tennis court; 2 paddle tennis courts; a children’s play area; 4 meeting rooms for up to 150 people, and underground parking for the exclusive use of guests with space for 60 vehicles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Melia, Odigeo, LoveHolidays, Priceline, Hotels.com and TravelUp so you can book your Melia Marbella Banus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar
Melia Marbella Banus Andalucia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing