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Senator Marbella Spa Hotel
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Reviewed 7 October 2012

Stayed in the Senator Marbella halfway on a trip through the area, found the hotel nice, good location close to Marbella old town and main routes. Food well priced and roof top pool a great facility, good proximity to El Corte Ingles across the road. I found the staff a lot nicer when you spoke Spanish to them, we had trouble finding the hotel initially and when we called and spoke in English they were completely unable to help us. Overall seemed to be a lot more Spanish clientele and they were more accomodating to native speakers, but there were a few nice touches like a complimentary cocktail at the pool etc. Would recommend it for a night or so stay, not a week's holiday.

  • Stayed: August 2012, travelled on business
    • Value
    • Location
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Thank pinacoladas11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 16 October 2012

Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We thank you for your comments to which we will bear your impressions in mind, we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory.

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2012

We have stayed at many Spanish hotels and found that the Spanish version of 4 star usually equates to a 2 star, but we were pleasantly surprised with the Senator Marbella Hotel! The whole hotel was finished off well, very clean and tidy and the decor looked fresh. We had a standard room with a double bed each to ourselves! The room (on top floor) had a mini fridge, flat screen TV (2 English channels only - Discovery Max and the Disney Channel), balcony partly looking the sea to the left, mountains to the right. The air-con worked well in the day, but at night it was a nightmare and got very hot (I don't think the system could cope with all the guests having the air-con on at the same time...) We had breakfast included and this was reasonable, the usual continental cheese (that no one eats!), bread, orange juice, cereals, then the chef was cooking fried eggs, omelettes, bacon, sausages to order which were very tasty. Tea and coffee was brought to your table once you were seated (a nice touch) and all of the restaurant staff were very helpful and friendly. We ate in the evening once at the restaurant, food was average although we preferred to eat out. The location of the hotel is not what we would call in the center of Marbella. Approx 20 minute walk down to the sea front, a selection of shops and restaurants. The Chinese on the seafront (above Italian) was very good and we would recommend. The spa in the hotel is brilliant, we spent every day here and usually had it to ourselves - large pool, jacuzzi, turkish bath, sauna, citrus pool, cold/hot plunge pools, neck massages, ice cabin, rain cabin etc and open til 8.30pm. There is also a very small gym (2 bikes, 1 cross trainer and some dumb bells). All in all a very enjoyable stay, only a couple of minor things to fault - the air-con in the evening, & then an older gent on reception who could do with some customer service training - waited to be seen & eventually gave up and didn't bother. Other than that a lovely stay and would recommend to anyone who just wants to relax.

  • Stayed: September 2012, travelled as a couple
    • Value
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Thank Hollie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 16 October 2012

Dear Guests,

Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Miguel Ángel Piedra
Gerente Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2012

Stayed at this hotel for 6 nights. The first 4 were ok however the last 2 there was no air conditioning.
They kept saying they would fix tmw which they did. However it went down again for the second night running at 1730.

Most hotels would have someone on standby to fix these problems, But not this one. The air con conveniently goes off when the engineer is at home tucked up in his cold bed while we cook inside our rooms.

Also the spa facilities are closed from 1330-1600. I know the Spanish have siestas but I wouldn't expect the hotel to close for a siesta as well.

Positive note. Good location, happy chef and some nice staff.

Stayed: October 2012, travelled with friends
2  Thank Frontlinefrenchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 16 October 2012

Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

I apologize for the interruption of the air conditioning as it was due to a failure to timely fixed quickly

Our winter SPA schedule is from 11 to 19.30 uninterruptedly.

We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

Best regards.

Miguel Ángel Piedra
Gerente Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012

Good: Hostess very friendly and effective. The standard room is big enough all it seems renovated and it has nice views to the sea. Breakfast pretty good. Service in general very professional. Rooms are not noise at all.

Bad: Cafeteria cool be a bit more fancy! The bed a bit small and probably too low. The mattress a bit hard but comfortable.

I like the Hotel but is not a 4 stars

  • Stayed: September 2012, travelled on business
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1  Thank idavidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 16 October 2012

Dear Guests,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.

We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

Best regards.

Miguel Ángel Piedra
Gerente Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2012

This is exactly as advertised, well placed (beach is a short walk away ..so is the main shopping area)....very well presented clean and airy , attentive and friendly staff, good sized rooms , we only took breakfast at the Hotel but found it ok, the pool area would benefit from a bar/cafe (clearly there was one once but not open now)

  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 18 September 2012

Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We once again thank you and are looking forward welcoming you to any of our establishments

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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