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“I wouldn't go back!”

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Senator Marbella Spa Hotel
Ranked #28 of 70 Hotels in Marbella
Lisburn, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“I wouldn't go back!”
Reviewed 28 September 2013

From the very start this hotel was very disappointing, On arrival, the staff behind the desk ignored us and were unfriendly. A sign on the desk advertised that if you wrote a review they would give you a gift during your stay, there was also the same advert in the lifts and outside the dinning room. This felt like a bribe.
I choose this hotel , mainly based on the excellent reviews on Tripadvisor, having experienced a holiday at the hotel , I now question the integrity of these reviews.

The hotel was located beside a busy road and was some distance from the beach, one side of the hotel had a view of the sea and mountains in the distance ,the other side was much less attractive and overlooked a small, dusty carpark and some buildings. A charge of 20 euros/day was offered if you wanted a room with a view of the sea.

The bedrooms were not very clean with marks on the walls, some of the furniture was worn, the floors had not been cleaned properly for the whole length of the stay. The bed linen was not changed every day. The rooms were very noisy, with plasterboard separating each room., you could hear the people next door very easily. The noise from the busy road beside the hotel made sitting out on the balcony unpleasant. A charge was also made to use the safe in the room.
The quality and variety of food was inconsistent -at best, you could say it was okay. The plates for the hot food were always cold. The coffee that they served automatically at breakfast varied from cold/weak to strong/cold. Some plates, left out for customers use, were dirty

On the positive side the rooftop pool had a lovely view but getting in and out of the pool would be a problem if you have mobility issues. The spa was nice. Some areas of the hotel lacked atmosphere, the outside patio area was very basic and the indoor reception area was unimpressive.The best thing about this hotel was that the general staff were friendly and helpful although some staff on reception could improve their attitude. In my opinion this is not a four star hotel. Would I go back again? The answer would be an absolute no!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tellitlikeitis202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

I am sorry that these problems have caused discomfort during your stay. It would have been delighted had they been able to attend in person and help you make your stay more enjoyable.

We will have very much in mind your impressions and we will work to improve these points marked. We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments.

Best regards,

Miguel Angel Piedra
Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
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English first
Dublin, Ireland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2013

Holidayed here for two weeks during September. Have to say it exceeded our expectations. The room was very spacious and comfortable with two double beds a good size bathroom. Staff were very friendly and helpful. Selection at breakfast was very good - as mentioned by others here omelettes etc. are cooked to order and there is a good range of fruit, meat, cheese etc. all you could want. Pool and sunning area is on the roof, plenty of room there in September and there were no problems with sun lounger availability during our stay. I liked the location of the hotel . Its a short walk down to the beach and from there you can head left into the centre of Marbella or right to Puerto Banus which is about a 50 minutes scenic walk along the front. We will certainly stay there again when visiting Marbella. The only point for improvement I would mention is the wifi which was not the strongest and was difficult to access at certain times.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

I found the staff in the hotel to be very helpful and friendly. The rooms were clean with a nice balcony. I particularly loved the Spa and the facilities in the Spa. The food was lovely. The beach was near the hotel and Marbella is a lovely area.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CiaraJaved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guest,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 September 2013 via mobile

I thought when I read the comments on here about Senator Hotel that they have been a bit of an over exaggeration... They weren't. I really could not find fault with the place.
Breakfast - served til 10.30am on Monday to Friday and until 11.30am at the weekend. The fry and omelettes are cooked to order and whatever way you like them by the friendly chef, they will cook eggs any way you please. There is a great choice of breads, baguettes, doughnuts, danishes etc to choose from. Also plenty of cheeses, cold meats, fruit and cereal. Unlimited amount of juices, tea/coffees and yoghurts. We used to spend an hour at breakfast just chatting and eating. Very clean restaurant.
Staff at reception were very friendly and helpful. Nothing was too much, they always had great English and a smile.
The bar staff were very nice and the snack menu of baguettes was yum, nice snack to have when taking a break from the sun.
Facilities in the hotel were great, the Spa area (free for guests) consisted of 6 spa pools, one with jets for neck massages, jacuzzi, fruit pool (132 lemons one day), pool with stones to walk around, big pool with water jets to sit on. There are also 2 saunas (one for people in swimwear and another for nudists), steam room and ice room. And all free for guests.
The outdoor pool was on the roof (7th floor) and had plenty of sun loungers, umbrellas, 2 jacuzzis and a swimming pool. It was spotless and the view from it was fab...mountains on 1 side and the sea on the other.
The rooms were clean and had wooden floors. Ample space to hang your clothes up and your suitcase. Bathroom was big with powerful shower. Balcony was big enough to sit out and enjoy an evening on. There was a small fridge in the room. Mine was not working properly initially but it was fixed very quickly when I mentioned it at the reception. Plenty of room for some bottled water and  some bottles of beer. Each room has a safe.
The beach was a 5 minute walk and it was about a 15 minute walk down the beach to the restaurants and bars.
I would have no hesitation recommending this hotel. For parents with small children, it doesn't have as kids club. I doubt that this will be my last visit here...I hope.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lesrobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tramore
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 September 2013 via mobile

Stayed here for 6 nights. Lovely hotel. Spa area fabulous! Breakfast absolutely gorgeous, think best breakfast I've ever have in a hotel.
Bedroom cleaning and towels changed daily.
A good half hour stroll to old town.
Wifi? What wifi!
All in all I had a great time. Thanks

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorsTramore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 14 September 2013

We are staying at Senator Spa and the best features of the hotel are:
Spaciouse room, beautiful bathroom
Big comfortable beds even they are two double beds joint together
Complimentary drinks in the reception
Absolutely wonderful complimentary spa
Good location - close to town and beach
We would recommend this hotel to other travellers and would definitely stay here again

Room Tip: Higher up, 7th floor, if you would like to use open swimming pool on the roof and/or pay for a sea v...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 1 October 2013
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naas, Ireland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 September 2013

We have just returned from a week long stay at the Senator Hotel. From start to finish we had no complaints. Its a lovely hotel, very clean and spacious. What really makes this hotel is the staff. They are so friendly and helpful, especially the gentleman on reception, I think his name was Mantius????. The hotel is a good 20 minute walk to the centre of Marbella, but you will find loads of restaurants and bars along the prom. Would highly recommend this hotel.

Room Tip: The seventh floor is a good one, this is where the pool is, so is very handy to nip in and out.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karenallen38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Marbella Spa Hotel, responded to this review, 11 September 2013
Dear Guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best regards,

Miguel Ángel Piedra
Gerente Senator Marbella SPA Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Senator Marbella Spa Hotel

Property: Senator Marbella Spa Hotel
Address: C/ Principe Alfonso Hohenlohe, s/n | Parcela 97, 29600, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Marbella
#18 Romantic Hotel in Marbella
#19 Luxury Hotel in Marbella
#21 On the Beach Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Senator Marbella Spa Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the heart of the Golden Mile of Marbella, next to the Exhibition and Congress Centre and just minutes from Old Town, surrounded by shops, restaurants, bars and nightclubs of Marbella's best to live the glamorous nights on the Costa del Sol If anything distinguishes the hotel Senator Marbella Spa is a spectacular hall dominated by a magnificent pendant. This magnificent large hall can be seen from its two panoramic elevators that rise to the rooms. The hall is the starting point for the rest of the Hotel.: Outdoor pool located on the 7th floor with the best views in Marbella, restaurant, bar, lounge, pub. ... more   less 
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Also Known As:
Senator Marbella Spa Hotel Andalucia

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