We booked a week through "ON Hotels " for a week in May 2012. We booked a sea view room which turned out to be a "side sea view" and had to pay 30 Euros per night to upgrade to full sea view. (Then found it was advertised as 20 Euros in the Hotel) The evening entertainment which was then advertised on the web site and on our booking( they have, I see, now changed it to read "seasonal") Was NIL- Reception told us it was on every night in the sister hotel, but this too was wrong it was only 3 nights. Sunbeds were a bun fight round the pool, which does not get the sun in the afternoon in over half of the area because of the tall apartment block on one side and are packed like sardines. Ask to sit outside for breakfast and be told " no room" even though there was- and then watch them give the table to someone else who walks in after you !!! THis happened EVERY morning, even though they claim it was full it was NOT ! If it had been we would have waited happily.
Obviously they "select" who can sit where!
On the plus side the Hotel is in an ideal location - but 4 star !! they must be joking. We have stayed at many 4 and 5 star hotels this we feel gets it's stars from its location.
I will not eleaborate on the many other problems we had, suffice it to say we left after 3 nights and moved to another Hotel, at our Cost. Fuerte and On Hotels seem to think this is acceptable, we do NOT , they did at least take off the 30 Euros extra we had paid for the 3 nights, but that is all. A very Expensive mistake by us, who believed what the advertisng said, how can Hotels make claims that are not true. In the evening it looked like a deserted building, see yhe photo of the Restaurant which was not open in the evening ( they had a small area in the bar as a small restuarant area which was mostly empty)we chose a Hotel with entertainment, because that is what we wanted. We were repeatedly told there was not a manager on duty to speak too and told so many different things, we just could not stay for the rest of the week, we were made to feel so uncomfortable. This was not a cheap holiday and did not offer what we had booked, but they seem to think it acceptable to take our money in full. We do feel cheated
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