My mother & I recently holidayed in Marbella and we always treat ourselves to a day in a SPA whilst away. I have travelled extensively all over the world including Bali & Thailand so I do know what constitutes a good SPA. Our overall experience at this facility was of an over priced attempt at a 5 star treatment. Firstly the staff have very poor command of the English language something which I feel should be a basic requirement in a 5 star holiday destination. Thus is was very difficult to choose treatments based on the staffs inability to explain them to us. I chose a pedicure and an oxygen facial. When the creams strated to burn my skin it took several minutes for me to explain to the therapist that I needed them removed fast! My mother had an uplifting facial and a full body massage and this was highly disappointing. The Thai's on the beach were doing better for 20euros. Overall the experience cost us 280euros (paid in advance) and I have no problem paying that much if I am happy with the service. However we were not happy and when I asked to speak to the manager we were told to come back the next day. When we did we were still unable to speak to the manager we were offered another massage - as if we really wanted that again! but we were flying home anyway that evening so that was no good to us. They shrugged their shoulders and told us there was nothing further they could do. I would not recommend this SPA to anyone. VERY VERY DISAPPOINTING!
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