On arrival at the hotel I was very disappointed, the check in was the rudest I have ever had. The reception staff didn’t even look up or acknowledge me in any way. Slow unhelpful and a key thrown at me, not a good start,
The hotel is dated beyond belief in public areas but the hotel is spotless in every area, the old dated decor is cleaned every day and I could not fault its cleanliness.
The rooms are dated but again spotlessly clean the bathrooms are out of this world and you can tell the hotel has spent money there, Best shower of any hotel and always hot water despite the hotel being full. The maid service again excellent,
Dining experience and what an experience, My credit to the waiting staff they work there socks off as duty managers wander the room ignoring the plates piling on tables or non-repeat guests and point out imperfections to the staff whilst chatting to repeat guests. One night I complained that a waiter was struggling and suddenly the manager pretended not to speak English well I speak Spanish and so told him his response we are all busy. NOT ACCEPTABLE SOL MANAGEMENT, MANAGE BY DOING WHAT YOUR STAFF DO PICK UP A PLATE.
The food is first class with an extensive choice every night including a full salad bar 4 meat dishes 2 fish and pasta corner, If you are vegetarian you may struggle to eat here if im honest. Puddings very good but chocolate ice cream disappeared after 2 days and a choice of only strawberry available,
We were locked out of our room on the seventh day and so approached reception no apology just room number lots of buttons and key cards thrown at me again. Please hotel get your act together courtesy costs nothing. Or restaff your reception with pleasant staff.
Overall for the price I payed fantastic value clean good rooms but very very poor service from reception and management. The rest of the staff raises the trip advisor rating just.
- Official Description (provided by the hotel):
- Sol by Melia present Sol Don Pablo has a privileged location, right on the Bajondillo beach promenade, in Torremolinos (Malaga), part of the Sol Don Hotels complex together with Sol Don Pedro and Sol Don Marco. Is the perfect choice for family or friends, has 443 rooms decorated in Andalusian style and equipped with double bed or twin beds (subject to availability), desk, satellite TV, telephone, terrace / balcony, mini bar (*), safe (*) and full equipped bathroom, hairdryer, magnifying mirror, bath with shower or walk-in shower (subject to availability). All rooms are non-smoking, except those found in the third and fourth floor. Wide and varied day and night entertainment program, for adults and children (5-12 years). Sol Don Hotels Complex has 6 outdoor swimming pools for adults, 2 children's outdoor pools, 1 indoor heated pool in winter (in Sol Don Pablo) and 2 hot tubs, surrounded by gardens and overlooking the sea. Different dining areas (Restaurant Casares, Cordoba Restaurant, Bar Bangkok, Bar Andalucia, Bar Patio, Bar Romano and pool bar); free internet connection (WIFI) throughout the hotel; Internet corner (E - point) (*); Private and public parking (*); Spa and Hairdresser (*); Convention Center with 10 meeting rooms and can accommodate up to 500 people (*). A few minutes from the Torremolinos center and close to the airport, Malaga and Puerto Marina. (*) With charge. ... more less
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- Also Known As:
- Sol Don Pablo Torremolinos, Costa Del Sol, Spain
- Sol Melia Torremolinos