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“Al Andalus Torremolinos - not bad but...” 3 of 5 bubbles
Review of Royal Al-Andalus

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Royal Al-Andalus
Ranked #55 of 72 Hotels in Torremolinos
Konin, Poland
1 review
“Al Andalus Torremolinos - not bad but...”
3 of 5 bubbles Reviewed 3 September 2013

Quite nice place to spend a few days, but unfortunately receptionists always are trying do book their worst rooms. If you want to have comfortable vacations DO NOT agree on the any room on first floor. If they say there are no other rooms just call the manager. The rest is quite good, but it is not most comfortable hotel in Torremolinos. It's very hard to park car. But every evening there is a dancing (for children and adults) every evening. Not bad...but not extraordinary.

Room Tip: Just fight not to get room on first floor. There are ALWAYS free roms in other location. In case of...
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Krzysztof197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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580 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
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English first
Greater London, United Kingdom
Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
1 of 5 bubbles Reviewed 22 August 2013

Misfortune of staying here for two nights last weekend and seriously question the 4* rating of this hotel.

Location; on the road to nowhere - area is awful, a long walk from centre of town and an even longer stretching road full of boarded up cafes, bingo halls, restaurants and garages. The 500meters from the beach is questionable!

Reception; peak weekend but only ever 1 person on reception – day or night. Took me about 20mins to check in. I found the staff stuffy and rude. Asked for a sea view room but was given a room with a view of the car park and the apartments opposite (see pics)

Bar & lounge: feels like you’re sitting in an airport departure lounge, rows and rows of seats everyone on wifi – not an ounce of atmosphere!

Hallways; shabby, stained carpets – from 7pm the smell of food from the restaurant fills every floor/corridor.

Bedroom; one of the worst rooms i’ve ever slept in. Okay in floor space/size but feels claustrophobic due to the low ceiling and dark painted walls. No wallpaper, aertex - chipped and painted orange not a single picture on any of the walls. Stained carpet and unpleasant smell. (see pics)

Bathroom: shower over bath with fixed glass shower door so had to get in bath to turn taps on, no plug to run a bath and when i found one the shower and bath ran at the same time. Tap water was dirty and cloudy, and when settled had a distinct yellow/brown colour (see pics)

Pool area: hijacked by games, and there’s no chance of a sunbed unless you’re down there at the crack of dawn, loud music means no peace and quiet.

very, very disappointing!

Room Tip: find somewhere else!
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  • Stayed August 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank dieselbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, 18 September 2013
Dear Customer,

We deeply regret not meeting your expectations. The address of our hotel is clearly in the location section of our website. As for the type of room we can not ensure the availability to all our customers for rooms with viewsbecause they are the most requested. Sorry for the inconvenience. We will take note of your feedback to improve our services. For any problems with your room could Contact with the maintenance department for you to solve any unexpected.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Torremolinos hotels

Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 August 2013

We have just returned from a 10 night stay at this hotel. After reading reviews on here we were a bit nervous, though had opted to go room only as we like going out and about to different restaurants when we are on holiday. So we cannot comment on the food. When we first checked in it was late (2am ish) and our holiday hadn't got off to the best start as the car park was full so we had to park up a side street about a 5 minute walk away. If you do hire a car while staying here, be aware that parking is an issue!! In the car park and on all of the streets around the hotel. However, we got lucky most days and managed to eventually get a space in the car park.

We were given a room on the ground floor overlooking the car park which we were not happy with, the room itself was fine but not the view we were hoping for so we complained and were switched to a room on the 5th floor overlooking the pool and sea. Fantastic view! The room was lovely and kept very clean. We had an issue with a leak in the bathroom behind the toilet but was dealt with and mended immediately.

The pool was lovely and it wasn't majorly busy around the pool side though it was a bit of a nightmare to get a sunbed most days as people insisted on reserving their sun beds at 7 in the morning or something, same everywhere though isn't it. So annoying!! We preferred to go down to the beach anyway.

All in all we had a fabulous holiday and the hotel is in a good spot to access the beachfront and all of the shops and restaurants there, plus you are within travelling distance of places of interest like Aqualand, Crocodile Park etc. Its definetly worth a visit to the cable cars in Benalmadena too; what a view!!!

Would stay there again for sure!

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sar_Mariexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bucharest
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 July 2013

This hotel was a great surprise for me. I was almost cancelled the booking starting 16 july after reading the reviews on here, thinking we will die of hungry. So happy I didn't do this. We got a very nice huge room, overlooking the pool and with a splendid sea view. We had only a pillow for each, and my husband put something under it for the first night. The second day the roommaid sow this and bring another pillow for him. The bed were very good, we had a good sleep on our stay. Also the hotel is quite.
The pool is very good to swim, it has 2,65 m deep in the deeper part. The garden is very well kept, a large green park with palm trees and lots of sunbeds.
Now about the food. Definatly, if you are a meat eater you should choose only room or breackfast. They have a kind of mediteraneean diet.
Breackfast is the usual one, with ham and salamy, natur cheese, cheese, tomatos, eggs(this missed a day or two) beens, even some cooked potatos that I didn't sow untill now on breackfast, dry fruites, pastry, gem, fresh fruites. The coffe also good for a machine.
At dinner, we got fish every day, grilled somon twice in our stay, sea fruits salad almost every day, "gambas" a couple of times, paella every day, at least 3-4 start salads every night, deserts and 3-4 kind of fresh fruites. Also, every night they had a small bufet with jamon and camembert cheese. We liked the food, it was fresh well cooked.
For 93 euros with dinner in the second part of july, I think this hotel was best deal.
I let you pictures with my room to see what a great view we had. We would recomand this hotel.

Room Tip: We had room 552 very nice with pool and sea view, and no sun after 2 o'clock.
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sunnysummergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, 1 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel, the food and the room comfort. Hope to see you here again soon. You can follow our news on Facebook.
A greeting
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicante, Spain
1 review
1 of 5 bubbles Reviewed 25 July 2013

Stayed here for 1 night to break up a 6 hour car journey. I can honestly say this is the worst 4 star hotel I have ever encountered.

Greeted by rude, obnoxious reception staff who allocated us a room overlooking the staff entrances, with a view to the bins. Complained and was moved. Room seemed fine until we woke in the morning to find a cockroach above the mirror. It did a circuit of the room and crawled back through the air-con vent from which I assume it came from.

Staff at the pool bar were foul mannered. Drinks were ridiculously over-priced. The hot food was very poor...cold, bland, frozen fish dishes....virtually unedible (cold food was nice and fresh though). Waiters in restaurant were downright ignorant.

Please do not think I am the type that doesn't appreciate Spanish food or culture, I actually live in Spain and was travelling back home. The disrespect my wife and I were shown by the staff was appalling and I can only assume this hotel is anti-British.

Nor am I a moaner...I have never written a review about a hotel before, but this was a particularly bad experience. If I had booked for longer than 1 night, I would have demanded a refund and left....do not stay here!

On balance, the only good I can say is the decor and grounds were lovely, obviously the money has been spent here, rather than on staff training or management.

  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jeremy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, 1 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We regret that you did not enjoy the food, even though our buffet offers a wide variety of hot and cold dishes to suit the taste of most of our customers. Our staff strives to provide the best service to each and every customer to have the best vacation.
A greeting
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven
Level Contributor
174 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 bubbles Reviewed 25 July 2013

Stayed here the night from 14th July to 15th July and was glad that it was only for one night as we started a trip through Andalusia.
We had room number 4 and the airco made a terrible noise, the beds were very soft and the left door of our balcony (on ground level) couldn't be locked...
Dinner was a buffet which was average.
The best thing about this hotel is the pool and the surrounding gardens.

Room Tip: Ask for a suite.
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  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Josse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, 1 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We regret that the air conditioning made noise. Hope to see you here again soon.
A greeting
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbridge, Ireland
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 19 July 2013

Not 4 star but this is not a bad place either. The rooms are clean and a good size. The bathrooms have been newly renovated. The pool is a good size and the grounds are well kept. Its just that the whole hotel is a little tired and is also on a run-down street. Nearly every business, including some big hotels on the adjacent roads are closed and boarded-up, and this gives you the inpression the holtel is also on its last legs!
The hotel is 5 minutes walk to the beach and only a short taxi ride (€5) to the main centre of Torremolinos.
The food is average. Thankfully we were B&B only. I would have been very dissapointed if we were full board.
Overall the hotel was relaxing, if not a little boring.

Room Tip: Dont go full board!!
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Stenners14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, 1 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. Hope to see you here again soon. You can follow our news on Facebook.
A greeting
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Al-Andalus

Property: Royal Al-Andalus
Address: Calle Al Andalus 3, 29620 Torremolinos, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#24 Luxury Hotel in Torremolinos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Royal Al-Andalus 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Royal Al-Andalus Hotel Torremolinos
Royal Al-Andalus Torremolinos, Costa Del Sol, Spain

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