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“another great stay”

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Marconfort Beach Club Hotel
Ranked #26 of 72 Hotels in Torremolinos
GreenLeadersSilver level
Doncaster, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“another great stay”
5 of 5 bubbles Reviewed 14 August 2012

Been coming to this hotel for about 8 years now and never had any faults, the hotel is really clean and in a great location, the food is great even for picky eaters something for everyone. the bar staff are really friendly and Lucy, Sarah, Alberto and Jenny were amazing and without them the stay wouldnt have been as good. Entertainment is amazing day and night and I'd love to come back soon.

Room Tip: ask for a room over the pool as the other side isnt as good.
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Tex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 18 August 2012
Dear Tex L :
Thank you very much for taking a few minutes of your valuable time to comment your stay in our Hotel Marconfort Beach.
We are pleased that you enjoyed your stay with us and enjoyed all the services which we offer from the cleanliness of your room to the wide selection of food we have available in our Restaurant.
Regards.
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2,945 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (891)
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English first
Watchet, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 August 2012

Just returned after a 2 week stay at this fab hotel.Where do we begin ,from start to finish the hotel met all of our expectations, and more.The location,the cleanliness and comfort of our room,wonderful sea and mountain view,extensive food choice and quality,Staff service (although one or two could smile a bit more),reasonable evening entertainment .A special mention to Lucy,Jenny,Sarah,and Alberto, Who work very hard.Our son Lewis really enjoyed the activities.Good bus service on hotel doorstep and train station just up the road.
Prior to our trip we had read all previous reviews and where a bit concerned about the bug issue.Both my partner and I work in environments which require regular health and safety training along with infection control.we feel that we have high expectations and standards.In our opinion the control measures the hotel have in place are very good.on occasions We both witnessed that some of the guests have little awareness and despite all of the Hotels efforts some guests dont wash their hands after visiting the toilet.There will unfortunetly always be people who are susceptible to holiday tummy.
To sum up a great value all inclusive hotel .We can't wait to return.

Room Tip: Try to book a room on pool side of Hotel , The views are fantastic.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank graham p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 15 August 2012
Dear Graham p :
Thank you very much indeed for your confidence in Marconfort Beach Hotel, and for taking a few minutes of your time to express your positive comments regarding your stay with us.
We will try that all the staff smile a bit more. Personally I bother to entertainment staff on your behalf.
We are proud by meeting your expectations and hope to welcome you back again in our Hotel in a not distant future.
Best regards.
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south wales uk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 August 2012

Got back on 8th aug, family of 6, stayed in rooms 919 & 920, had great views, good variety of food, large pools with plenty of sun beds, good evening entertainment, close to beach and airport which was great, bus stop outside takes you to torremolinos town (1 euro 20c each way), went on trip to gibraltar (17 euros to go shopping or 37 euros for guided tour to europa point, caves, apes and shopping) excellent value overall, would recommend and deffinately go again

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank suzanne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 11 August 2012
Dear Suzanne w :
Thank you for taking the time to review your recent visit to the Marconfort Beach Hotel
It is a great pleasure for us to meet our guest´s expectations, your kind words have motivated us and we appreciate them a lot.
On behalf of our General Manager and the whole Staff of the Hotel thanks a lot, we appreciate your kind words, is for us a big satisfaction to get that your stay with us were a success.
Best regards.
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Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 August 2012

In my opinion the hotel is in a great location, virtually on the beach, the views were breathtaking.
The hotel was of a standard i expected and on a parr to the one I stayed , in benidorm last year, staff were friendly, apart from one of the barmen in the piano bar, who needed lessons in smiling.

There were eight of us in our party, ranging from ages 9 - 79. On the third morning of our holiday my father inlaw became ill sickness and diahorea it kept him in bed for 2 days, the day after he became ill my daughter was struck down with it, then the day after my brother inlaw and sister inlaw were ill, then the day after that my husband. This stopped us from doing most of the things we planned on our holiday I think it is disgracefull that the manager is putting this down to overindulgence and should stop making excuses for this bug which is effecting so many people in his hotel. Close the hotel down and give it a good clean like they do in hospital wards, this will be the only way to rid the hotel of the bug and let people enjoy the holiday they have payed alot of money for.

while this is still present in the hotel, i would not go there it is not worth taking the risk of ruining your holiday.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank maria t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 11 August 2012
Dear maria t :
Thank you very much indeed for your confidence in Marconfort Beach Hotel, and for taking a few minutes of your time to express your comments regarding your stay with us.
We are so sorry that you and your familie have been ill during your stay.
Our company makes continuous efforts in cleaning and prevention and is always supervised by experts in health and hygiene controls.
For us, ensuring our clients is the main mission.
Your sincerely.
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Basingstoke, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 6 August 2012

Unfortunately we did not have a good experience. We are a family of four and three of us came down with the bug. I do not wish to give a negative review, however, but only an honest one so here goes:

Pros
------

- 10 minutes or so from airport (great when you arrive in the early hours as we did)
- staff generally very friendly and helpful
- we had to call reception in the night as my daughter was sick all over her bed. We were then advised to see the doctor who visited each day. Luis (the manager) explained the issues well and I pity the staff that they cannot rid the place of the bug as it would have made a lot of difference
- food generally very good. Particularly nice tender beef one night
- pools good
- entertainment good (what we saw of it)

Cons
-------

- the bug! we spoke to a few other sets of people who also had the same bug
- we arrived early hours of the morning and tried to crash. Unfortunately there is a nightclub across the road from the hotel by the beach which played loud music all night until around 6am or so! I was not happy. Our final night it was loud too. Most other nights it was audible but not as loud as those two nights. I did not find the bed comfortable either which did not help.
- the carpet on our floor looked like it had never been vacuumed or certainly not in the last few months. Not sure if this helps to incubate the bug or not but it does not help first impressions. After the hotel knew that we'd been ill it had been vacuumed. Not sure if that was coincidence or because we had been ill.
- we booked a trip to Gibraltar which we had to miss due to the bug.

Conclusion
--------------

Overall it is a shame that the bug is present and the staff are certainly trying their best to make sure that everything is clean and there are alcohol hand dispensers everywhere. I have marked the cleanliness low not because things generally seemed unclean but because of the bug. Our experience was not good mainly due to the bug but also the noise of the nightclub. It would have been much better if not for these things as the place has a lot to offer. I would not say this was worthy of four stars either. A three in my experience.

  • Stayed July 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank FamilyOfTravellers2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 11 August 2012
Dear FamilyOfTravellers2k :
Thank you for taking your time to leave your comments on Trip Advisor regarding your holiday with us at the Marconfort Beach Hotel.
First of all, we would like to relay our most sincere apologies for not being able to meet your expectations during your stay with us.
The opinion of our customers is very important and we will take note of all comments to further improve our service.
Best tregards.
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mid glamorgan
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

The hotel is just a few minutes from the airport by taxi which is quickest and easiest way to go compared with about forty five mins if you pre book a transfer bus.Even if you pre book a taxi both ways it costs more .The hotel is right next to the beach you only have to cross the road.If you enjoy walkin the town is not too far away takes about forty mins to walk there, if your too lazy to walk there's buses or taxis,The food choice is excellent if you moan about the food choice you should stay at home.My wife did get a tummy bug on the fri evenin /sat morn and i had one on the tue morn about two hrs before we were to leave but then i usually do wherever I go abroad and its probably due to eating different to the normal.The hotel is clean and well looked after the staff are always busy.The pool and bar area are excellent with a really good crew serving you and you never have to wait any length of time to get served even if theres a few in the queue.Theres some good activities during the day esp the rifle and pistol shootingThe evenings entertainment is varied and some shows are very good and others not so good most of the acts are dancing acts and they can seem repetetive after seeing one or two in the same weekThe rooms are clean and i slept well every night i was there, all in all I had a wonderfull time and this is the fourth time i have stayed at the hotel.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank daiMidGlamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 4 August 2012
Dear daiMidGlamorgan:
Thank you for leaving your comments on Trip Advisor. We are very happy that you had an enjoyable holiday at the Marconfort Beach Hotel and as for rate our animation and food very good
We hope that you and your family back again for a fifth time.
Best regards.
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London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 August 2012

This was our first time staying at this hotel and its a typical 4 star hotel that we usually stay in.
No complaints really everything you would expect until all 3 of us contracted sickness and diarrhoea. In all the year we've gone abroad on holiday we've never got this before and last Wednesday night I was struck down with violent vomitting and diarrhoea, the follwoing morning a Doctor had to be called as I felt very ill and she ordered a ambulance to take me to hospital and said I had a slight fever and Iow blood pressure and would have to be given antibiotics.
After they had taken various tests blood,urine they diagnosed the problem as gastroenteritis which would have been caught through eating the food in the hotel.
I was kept in hopital until Friday afternoon then released to enjoy my last day of my holiday.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephenpalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUISLUQUE, Subdirector at Marconfort Beach Club Hotel, responded to this review, 8 August 2012
Dear Stephenpalmer :
Thank you very much for taking a few minutes of your time to express your satisfaction during your stay with us.
We greatly appreciate your comments regarding our establishment and we regret that during your stay you were unwell.
May I have the opportunity to inform you, that the hotel works with an external well known company, thats encharged of examenig and controlling ( sanitary water, swimming pools, staff, etc... ) and sampling food.
At the same time, it also monitorises all the cooked food, supervises all ingredients used in the menus, and checks temperatures directely from our buffet. Up until now we havent had any unapproved test. We also follow the current spanish legal laws in kitchen management ( HACCP ).
We also understand your concern and would like to tell you know that we on a daily basis work on prevention, cleanlyness and higiene concerning all departements of the hotel.
This means that our health and hygiene standards are amongst the highest in the area.
Your sincerely.
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Additional Information about Marconfort Beach Club Hotel

Property: Marconfort Beach Club Hotel
Address: C. Pontinental 2, 29620 Torremolinos, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Torremolinos
#16 Luxury Hotel in Torremolinos
#16 Family Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
#18 On the Beach Hotel in Torremolinos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marconfort Beach Club Hotel 4*
Number of rooms: 260
Official Description (provided by the hotel):
Marconfort Beach Club Hotel is located on the promenade in Torremolinos and is known for its excellent all-inclusive. It has three outdoor pools and direct access to Playamar beach. The guestrooms are bright and spacious, with panoramic views and a furnished balcony, as well as bathroom with hairdryer. It also offers a satellite TV with international channels, a safe for rent and free WiFi access. The resort features a wide range of daytime and nighttime entertainment. It has a poolside terrace with loungers, a gym, a heated pool, and a sauna (open seasonally). It also has a playground, a game room with billiards and darts, minigolf and free bike rental. The buffet restaurant offers a great variety of specialties like an Italian corner, a kebab corner, international cuisine and live-cooking show, as well as an adult only area. The hotel also has two more bars, one of them besides the pool. The reception desk is open 24 hours a day, and the hotel has a tourist information desk with tour bookings and car rental. The hotel is one mile from city centre and only three miles from Malaga airport. It also offers car and bike rental, plus free parking. ... more   less 
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Also Known As:
Beach Hotel Torremolinos
Beach Club Torremolinos
Torremolinos Beach Hotel
Torremolinos Beach Club Hotel
Beach Club Hotel Torremolinos
Marconfort Beach Club Hotel Torremolinos, Costa Del Sol, Spain

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