Upon arrival we had to wait 30 mins to be checked in. The reception desk is the smallest I have seen in any spanish hotel. Considering the size of this large hotel this is inadequate. There are arrivals all day and I spent a lot of time waiting to speak with reception so had to wait in a queue over and over again.
Little information given by reception staff. Was not told about hiring a key to the safe. Our room 3009 was on the 10th floor which was not easy to find. On arrival into the room I had booked a 3 bedded room which had only 2 beds. The telephone did not work and insufficient towels in the room.
Having already wasted so much time checking in I was not impressed. We frequently visit Sol Melia hotels. This being the very worst for customer service. I tried to air my views with the Director of this hotel, but he did not come to speak with me.
I am always appreciative of good customer service but the reception staff here are simply understaffed for this very large hotel.
As this is peak season I expected the hotel to be busy and opted for this instead of an all inclusive resort. I think I chose wrong.
- Official Description (provided by the hotel):
- Sol by Melia present Sol Príncipe Hotel, is located in Torremolinos (Malaga) right on the beachfront with direct access to the promenade, to the beautiful Playamar Beach and numerous bars (typical restaurants on the sand) specialized in "fried fish." 27,000 m2 of facilities make Sol Principe a spectacular hotel with day and night activities for children and adults; ideal for family vacations. The rooms of different categories with magnificent views of the sea or to the Spectacular Caribbean lagoon-style swimming pool surrounded by exotic gardens. Air conditioning, LCD TV 43", Safe (*), Mini fridge, hairdryer and a large furnished terrace (table / chairs); 4 swimming pools for adults (1 indoor) and 1 for children, Solarium and hammocks; different dining spaces, beauty salon; Wireless internet access (free) throughout the hotel, fitness, live music. also has 14 meeting rooms with capacity for up to 750 people. (*). Adapted for disabled guests, private car park (*). (*) With charge ... more less
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- Also Known As:
- Sol Principe Torremolinos
- Sol Principe Hotel
- Hotel Sol Principe
- Sol Principe By Melia Torremolinos, Costa Del Sol, Spain