We were encouraged to book the Nautilus by the good reviews on Trip Advisor and we therefore arrived with quite high expectations. We left with mixed views.
LOCATION: Excellent. The hotel has a very attractive pool area which leads directly onto the promenade and beach where there is a plentiful supply of shops and restaurants. A five minute walk will take you to the Marina - well worth exploring. We had no problem finding a sun bed, although there were the usual folk who laid out towels and then disappeared for most of the day!
There is quite a mix of nationalities using this hotel, but the majority seemed to be German.
RECEPTION: We found the staff on Reception rather mixed and our initial impression of the hotel was not good as the young man who checked us in was not particularly welcoming and only offered us a drink as an after-thought. On subsequent visits to Reception we generally found the staff to be good humoured and helpful. The Reception area is quite large with comfortable chairs, but it seemed very dark, soulless and lacking ambience - as did the rest of the building.
ROOMS:- POSITIVES: The rooms are large, recently decorated and very clean with lots of storage and a fridge. We found the beds comfortable. NEGATIVES: The rooms are rather stark with two upright chairs. No tea and coffee facilities. Old style t.v.s with numerous channels, but only 2 British (BBC1 & News), pillows need replacement. Bathrooms: large with double sink, toiletries and hair dryer, but shower height not adjustable, poor lighting and the towels are thin and worn.
The vast majority of the rooms in this hotel are situated on the side, facing east or west so views are limited. Few are sea facing, and most of these rooms are suites. There are a number of rooms which directly face the pool area, which at least provides some form of view. We spoke to Reception about these rooms who informed us that all rooms in the hotel, apart from suites, were the same price. The room you are allocated is merely 'luck of the draw'.
RESTAURANT: The food at breakfast and dinner is good, freshly cooked and beautifully presented. Probably the best we've had in a Spanish hotel. The staff in the restaurant are efficient and friendly.
We were aware of the 2-sittings dinner arrangement before we arrived and the fact that you are allocated a table at dinner for the duration of your stay. What we were not prepared for was the cramped, crowded conditions in the restaurant. We were shown to a table on our first evening which was almost touching the next table. The waiter pulled it away slightly, leaving a gap of 6 inches, which meant we were now sitting in the aisle. For us this was totally unacceptable, embarrassing and certainly did not make for a quiet, relaxing and comfortable meal. We asked to be moved, but it was 3 nights before we were given a window table which had a little more room and privacy.
We later realised that about one third of the restaurant was not being used so the cramped conditions were really unnecessary. Also, the 2-sittings should be abandoned as this is restrictive and again, unnecessary - after all, there did not seem to be any problem accommodating people in the restaurant at breakfast - you take breakfast at a time to suit you and find your table yourself.
We booked our holiday directly with the hotel and what we paid represented reasonably good value for money. Would we go again? Only if we could be certain of a room in a specific part of the hotel (for which we would be prepared to pay a little extra) and a table in the window in the restaurant - or at least with a little more space around us. Unfortunately, we understand that the hotel would not be able to guarantee these requests.
- Official Description (provided by the hotel):
- * Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more less
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- Also Known As:
- Riu Nautilus Torremolinos
- Riu Nautilus Hotel Torremolinos
- Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain