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“Just About Right” 4 of 5 bubbles
Review of Hotel Riu Nautilus

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Hotel Riu Nautilus
Ranked #3 of 72 Hotels in Torremolinos
Certificate of Excellence
Scottish
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Just About Right”
4 of 5 bubbles Reviewed 17 June 2013

The Riu Nautilus has just been renovated and is looking good. It is in a great location, out the back door and your are on a level walkway then onto the beach. It is surrounded with bars, shops and restaurants. Its internal décor is a lovely combination of grey and lilac. It's not the friendliest Riu we have stayed in but everyone is polite. The bedrooms are spacious with large wardrobes, a mini bar good sized bathroom with party sized shower. Our room was slightly disappointing in that it looked out onto a neighbouring hotel, we were not prepared to spend the extra for a sea view but can confirm sea view rooms did have an excellent outlook. There are rooms facing into the pool, they have the benefit of a partial sea view. This not a noisy hotel, suspect the average age is 50+, with no children. The pool seemed clean, safe and inviting but we never used it, we are always out and about. There is a spa but again we never used it, hotel spa's are always expensive. The restaurant, as usual is buffet with a reasonable selection of foods. We have stayed in several Riu hotels and would rate this as average for food choice. Dining in the evening is over two sittings, one at 18:30 followed by the second at 20:15, seating is allocated for the duration of your stay, we were offered an alternative. A reservation can be made for the a la carte restaurant, situated behind the casual dining area, where the food is not significantly better than the buffet but the presentation table service make the difference. There is evening entertainment but after many years of holiday hotel entertainment they all seem the same and we usually give it a miss, so sorry cannot comment. To the rear of the hotel the coastline has a level walkway in either direction which goes for miles. Leave the rear secure gates and turn right there is a busy marina with loads of places to eat with yachts and power boats around every corner. There is a water taxi that takes you down to Fuengirola in around 1 hour. From there you can catch a local bus to Mijas a beautiful Spanish town with narrow streets and white washed buildings. Turn left along the coast and the area is lined with shops and restaurants. Along the road to the front of the hotel are shops bars and restaurants. We did not find it noisy even with all of the surrounding bars and shops. There is a small travel agent on the corner immediately outside and left of the front of the hotel, we booked three trips, all were run smoothly in air conditioned busses with guides and are significantly cheaper the tour operator trips.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank fjr2320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (419)
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English first
Swansea County, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 17 June 2013

Recently returned from a one week stay at the Riu Nautilus Hotel which we found to be in a great location. A ten-fifteen minute walk South along the beach promenade took you to the Marina with its wide variety of Restaurant's, Bars and stylish boutiques along with your average souvenir shops. The promenade in front of the hotel has also many good fish orientated restaurant's. North along the promenade if you've the legs is a long walk passing many shops specialising in leather goods which are quite reasonable. The hotel itself;

On arrival we were greeted very pleasantly on reception and offered champagne or soft drinks which was a nice touch. The check in was swiftly performed and we obtained the keys to our room. The hotel is split in two comprising of the main building and an annex which is linked internally by a long corridor. We were place in the annex, on the third floor (Room 343) with a balcony facing the Marina for which we were pleasantly pleased with. The room itself was very spacious and had more than ample wardrobe space and draw storage. The 36" wide screen television was also a nice touch.

Dining, the restaurant served buffet type meals with a wide selection of food, anyone making complaint against the food don't deserve to make a choice it was excellent at breakfast and evening meal times. My only complaint is that the evening meals are broken into two separate sitting 18:30 - 20:00 and 20:30 - 22:00 you are asked at check in for your preferred option however, I would have preferred the choice daily.

Sunbeds were plentiful however, that brought with it the fact that you were cramped together not allowing privacy and space which was annoying.

The entertainment was nothing to shout home about with most guests opting to visit the many local bars surrounding the hotel..

Would I use the Hotel again? Although the hotel suited our needs, was clean and offered good food our preferred option would be the very nearby Aloha Playa.

Room Tip: Request a room too the seafront of the Annex otherwise you would be looking at an apartment block an...
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  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank S1CEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 June 2013

Just about to return home after a 7 night stay at this hotel and as a young couple we have a mixed review of our stay and the hotel itself.
Positives
Location- in a prime location within Torremolinos, literally a one minute walk from bars, restaurants and shops. The promenade and the marina are well worth exploring with plenty to do and see including an aquarium. The beaches are very clean, busy, but very nice.
Rooms- although disappointing that we were given a bottom floor room with a view of a bush, the room itself was very spacious and immaculately clean. The air conditioning was good, with a flat screen tv, comfy beds and a large wardrobe which was very helpful. The shower was also lovely and big. The modern decor was very smart and contemporary and gave the hotel an expensive feel.
Pool area- quite large and spacious with a gorgeous view of the sea. Sun beds were always available whatever time of the day you ventured out. Very clean and staff were always cleaning handles and around the pool to eliminate germs.
Negatives
General service/ atmosphere- although most staff greeted us we didn't feel very welcomed as a young couple and were made to felt quite out of place, which is not desirable when coming on holiday. You want to feel relaxed and valued as customers and we did not. We were not happy that we had to pay for the safe and other added extras such as the spa were very expensive. The hotel attracts many older couples which the hotel only seems to cater for with their entertainment, which was extremely cheesy. After starting to pack to come home, I had also noticed a pair of expensive shoes had gone missing from the room. After telling the staff, although they looked concerned they didn't seem to do much about the situation and repeatedly asking if we were sure that we hasn't misplaced them. For a premium hotel, this attitude is not acceptable. I feel they didn't go far enough in resolving the issue and wondered if an older couple had the same problem would they have been treated with such disregard? We felt often patronised and uncomfortable, although we paid the same as the other guests!
Food- we only ate dinner once in the hotel as stated above we didn't feel comfortable in the environment but also the food selection didn't impress. Although fresh, for fussy eaters there isn't much to eat and is very centred towards other nationalities, not so much the British guests. Luckily there are very reasonable priced restaurants around that we could visit but we felt that value for money wasn't provided.
Overall nice hotel but don't think we would visit again due to the problems and the general atmosphere and lack of a friendly vibe.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Lmj1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 5 June 2013

We have just returned from 3 days at the Riu Nautilus. Hotel is in a great location and very clean with very comfy beds and a great big shower. However I now need to point out the negatives - After having emailed the hotel to request a room with either pool view or sea view on arrival we were given a room in the annexe overlooking the street, when we asked about the view we were told hotel was full. When we returned to our room that night there was a letter waiting for us to say we could move room on the wednesday (the day of our departure)??? This is a very busy hotel mainly an older age group doesn't usually bother us but the entertainment was one guy on a keyboard playing music for that age group to dance to. The area around the pool is edge to edge sunbeds nowhere to move the bed around.

The dining room experience was not great, food was average and the same on two nights by the third night the choice was getting bad chef was cooking young pig or young veal (small round pieces of meat). The starters were salad more salad and there was soup but who wants soup in the heat? There were never any prawns on offer as you would expect in a 4 star hotel. I struggled a bit with the choice available. I ended up with bread and cheese to start and finish and a nibble of the mains in between. The tables in the dining room were all 4 inches apart so you were sitting very close to the other diners. The manager Roy did come round each night asking if everything was ok but I felt it was embarassing to complain when everyone was within earshot so may not a good idea Roy you are not getting the true story these things should be done in private maybe as guests are leaving the dining room.

The hotel offers towels for use at the pool but they are paper thin and the narrowest towels I have ever seen. There was no free wifi in the rooms. There was no kettle provided no tea or coffee in the rooms and when you order coffee around the pool it does not even come with a small biscuit. As we usually stay in a Thomson God hotel in Es Cana where the food, and entertainment are fantastic I am left wondering why this hotel is a Thomson Platinum maybe someone could tell me the difference?

We left the hotel on the wednesday and went to Hotel Isabel in Torremolinos where we had free wifi, tea, coffee, biscuits in the room and sunbeds in the garden area with plenty of room to move around a beautifully clean hotel and half the price.

Don't think we will return to Riu Nautilus very dissapointed.

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank ScotlandMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 June 2013

Hotel was in a very good location.
Buffet was very limited quite average and we were allocated a table without much choice and had to sit there each night. Restaurant lacked character and too bright.
Evening entertainment very similar each night consisting mostly of older style music and dances, reminded us of tea dances, quite boring for us.
The rooms appear to have been recently refurbished and were clean and acceptable but lacked character. The rooms are noisy as we could clearly hear the adjacent occupants and had to move rooms after the first night. The beds were single pushed together and not joined so would move apart so not really doubles. Not really luxurious and no bath, no frills. Most rooms only have partial/side ocean views and there are very few suites or upper grade rooms. Balconies are small and adjacent rooms whose occupants smoked on balcony caused smoke to enter our balcony and room, hotel may consider restricting smoking on some levels as other hotels do. The staff were very helpful however and the pool and spa ŵere good.
We would return for the location and spa/pool facilities but would book in advance to reserve a suite to try to ensure some luxury and ocean view.

Room Tip: Book a suite
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  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DawnChelmsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granada
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 June 2013

We had a fantastic time at the Riu. Recently refurbished and it showed. Nice touch with the fruit, candle and cava on my husband's birthday. Great location. Entertainment could have been better. We will be back.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank catherinejane60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall England
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 3 June 2013

This is our second visit to The Nautilus but this time we came with friends. We were delighted with the refurb although not too keen on the lilac. The accommodation was faultless. The new Assistant Manager Roy was always available to chat and help. The food always fresh we took the late sitting and it was never rushed.The Andalucía restaurant staff and food amazing. Nothing too much trouble for Fernanado. It was the most relaxing holiday we have ever had and probably due to the age of other guests (mostly over 70) there was never any noise at night. Unfortunately the pool was very cold so the older folk did not use it. Nice for us, we constantly had the pool to ourselves. We would recommend a Riu Hotel their service etc is very consistent. A holiday is what you make of it. We had a wonderful time and will be returning with our friends.

Room Tip: Last time we had a room on the lower floor close to the pool which was convenient. This time we wer...
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  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Nicky100810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Nautilus

Property: Hotel Riu Nautilus
Address: Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Torremolinos
#1 Spa Hotel in Torremolinos
#2 Romantic Hotel in Torremolinos
#2 On the Beach Hotel in Torremolinos
#3 Family Hotel in Torremolinos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Riu Nautilus 4*
Number of rooms: 293
Official Description (provided by the hotel):
* Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more   less 
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Also Known As:
Riu Nautilus Torremolinos
Riu Nautilus Hotel Torremolinos
Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain

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