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“Some people are impossible to please”
Review of Hotel Puente Real

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Hotel Puente Real
Ranked #17 of 71 Hotels in Torremolinos
AlbaGals
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Some people are impossible to please”
Reviewed 23 July 2012

First of all, we had an additional person added to our group the day before leaving. NOT A PROBLEM for ESTEVIA?? (receptionist) over the phone. & we got the same rate our agency had given us. She had our rooms shuffled to fit & STILL were all together. Rooms were very clean & lifts were the standard slow & busy! Taxis at the airport are plentiful & cheap to Torremolinos. You are there in 15 minutes rather than an hour in a transfer bus!!The restaurant was the same old all inclusive dining in SPAIN!?!? Food was very good, varied but you CANNOT make some people happy. There was ALWAYS something you could eat even if fussy!! I think most people writing these revues hadn't been to an all inclusive hotel before?? The waitstaff could have been given more tasks, they appeared bored. They had a great idea of Self Service wine, beer & soft drinks at the poolside so no queques there!!! Also, the pool snack bar food was pretty varied & the guy working it was very personable. How can you complain about the sunbed saga?? Same EVERYWHERE ......& the beach couldnt be closer. Unless you are a cripple the walk to "Torremolinos" doesnt exist? I thought we WERE in Torremolinos? & as for the complaints about the entertainment?? "Hel-lo" You are in SPAIN ??? When in a British hotel do they speak to you in SPANISH ???? THIS IS A GRIPE I see on ALL Spanish hotels reviews??? If you dont like it go to Southend??.......Oh & OMG the Swedish Masseuse at the poolside was a nice surprise!!! & HE WAS AWESOME at his job...The best 20 Euros I spent the whole trip!! Overall I would go back to Peunte Real & I would say the best thing they have going is their great customer service. Even getting extra towels wasnt an issue. Oh & another OMG.......we were checking out late, you get the standard luggage room facility & they offer a room (appointment times) for guests to shower & change. THEY SUPPLY SHAMPOO, CONDITIONER, SHOWER GEL, Lotion ETC ETC & clean towels obviously!! Never heard of that before either for FREE???
We had a great time & as we had been in Torremolinos before we ventured out further on the train.. (of course we had to try to speak Spanish, it being the Native language) & the railway is very user friendly. We travelled about quite a bit. Oh...& another thing people, try TIPPING..........It makes a world of difference. I reckon the hotel staff dont make very good wages?? When buying a drink at the bar.......throw a Euros down each round..........it makes the world of difference to the barstaff's night & your service is definately better than the miserable non tipper. & Yes I know you arent getting your drink for "free" but then most people tip when paying cash at a bar too!!! I ALWAYS leave something for the room service staff too.............Think about what they clean for you!?!?
Taxis in Torremolinos seem to all charge 7 Euros & can be ordered by the VERY helpful reception people, who, I must say appeared to actually have Customer Service training, rather than the average Spanish package holiday hotel? Keep up the good work Puente Real.

  • Stayed May 2012, travelled with friends
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Helpful?
2 Thank ALBAGALS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
community_hpr, Community Manager at Hotel Puente Real, responded to this review, 26 July 2012
Hi Alba,

Thank you very much for your recommendation and your great sense of humor we know it's hard to please everyone, but as you comment our value is very high. It will be a pleasure to have you with us again. We invite you to follow our Facebook page or our Twitter profile to keep in touch.

Regards!
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English first
Lancashire, UK
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2012

Hotel located a bus ride away from Torremolinos, however, the hotel complex offered plenty of facilities to keep you there all day! Two good pools, one main lively and one quiet. All Inclusive was excellent value for money here - you could eat and drink all day! Rooms cleaned every day. Excellent location for the beach -just across the road.

Downfalls where the restaurant was far too busy, it made mealtimes very hectic. Food was ok but repetitive. Also the lifts where very slow, often had long waits to catch one.

Room Tip: Go for the Superior room as you get a great view of beach
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  • Stayed July 2012, travelled with family
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Helpful?
4 Thank CagsLancashire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2012

hi all
I just came back from that hotel and fortunately had a great holiday,
Hotel is located 3 min from lovely beach, big massive hotel with 2 swimming pools,football pitch tenis court etc,etc,
Food extramly good,lots of fruits and salat all fresh,
You actually can try some spanish food,drinks with no limits.
Snack bar serving nice chicken kebabs,burgers and other stuff, all yummy,,
personel very nice ,
housekeeping work on high standart,
..go ..and u will enjoy...if not you have a problem :):):)
....

  • Stayed June 2012, travelled with friends
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Helpful?
3 Thank Marcinkura007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
community_hpr, Community Manager at Hotel Puente Real, responded to this review, 24 July 2012
Dear Customer,

We greatly appreciate your review about Hotel Puente Real. We invite you to follow our Facebook page and Twitter for all news. Running time, we hope to see you soon our facilities.

Best regards!
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Sunderland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2012

Decent rooms with Ac. Nice pools. Food not good unless you want chips all day. Night time entertainment was poor. They were keen enough but not very good. Lady on stage went through all nationalities and there was mainly english dutch , french. She then continued all the entertainment in Spanish! Even though there were no Spanish. The layout of the restaurant was silly. 5 minutes waiting for tea machine and then the milk was the other side of the room. If it wasn't for the amazing fella at the pool side BBQ we would have starved. Excellent toasties and of course chips. My sister in law went the week after my family of 12 went. She said the same about the food. In one week had only one meal I enjoyed. Meat pie. If you like salads etc you will be OK. Rooms very clean and serviced every day.

Room Tip: go to another Hotel
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  • Stayed June 2012, travelled with family
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Helpful?
Thank robert u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
community_hpr, Community Manager at Hotel Puente Real, responded to this review, 24 July 2012
Hi Robert,

Please leave your comment on Tripadvisor :) We will take note of all your opinions to further improve our service. Our buffet offers a wide variety of both cold dishes like salads, hot dishes and meat or fish grilled in modality of cooking show. Our activities are aimed at all audiences, we regret that you did not like. We hope to see you soon and invite you to follow us on Facebook and Twitter.

Greetings from Torremolinos
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cumbria
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2012

Close to airport - 18 euros in taxi.
Nice hotel, helpful staff, kept clean, food good, drinks good, seemed to be plenty entertainment.
A bit near the airport, planes every 2 minutes could be noisy for some people.
Out of the town centre, right opposite a beach and promenade that goes for a long way.

Room Tip: There's several blocks, some are apartments. In main block facing away from airport if you don...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank cumbriantraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
community_hpr, Community Manager at Hotel Puente Real, responded to this review, 24 July 2012
Dear Customer,

We love to hear you've enjoyed a great vacation with us. Our hotel is in a great area by the sea and close to many bars. Far enough away from the airport to ensure tranquility. We hope to have you soon in our facilities. We invite you to follow us on Facebook and Twitter: D

Best regards!
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Aberdeen, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2012

well we did enjoy our stay here but but there is room to improve , the reception needs to have a separate area where you can manage to order a taxi , get the tennis racket , ask the bus times etc ,the ques were always long at reception with people requesting a change of room etc , the food was just awful so bland and look warm although there was always plenty of it , I agree with others the snack bar had great food hot and cooked to order , but the wait time was the let down my kids often stood for a good 30 to 40 minutes as there is one person working he was very friendly and helpful trying to please a hotel that hold a thousand people !!!! the pool area is nice and clean but there is not enough sun beds we had to sit on chairs most days and never got a bed until 5pm time, when people moved there towels after hardly using there beds for most of the day ,the rooms are clean but the walls are paper thin the people next door had there tv on every night till 3am so annoying , the bar area was a positive for this hotel it was great to help yourself to beer, wine,soft drink etc you only have to que for spirits and cocktails , in all we had a good family holiday the entertainments team were friendly but I agree with everyone else the night entertainment was just rubbish , this hotel has a gr8 beach location so hopefully it gan improve on the negative points to become a gr8 family hotel with a much better standard of food .

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
2 Thank wendy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Hotel Puente Real, responded to this review, 16 July 2012
Hi Wendy,

First thank you very much for your review about Hotel Puente Real. We will take note of all your suggestions and we will pass your comments to the appropriate department. We hope to see you in our hotel on your next vacation.

Kind regards from all our staff
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Scunthorpe, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 July 2012

we booked this hotel last minute through 'on the beach' for four nights after reading mixed reviews we were wary but were happy with our stay! we arrived after midnight and wern't told much about anything going on or where anything in the hotel was, we were hungry and thirsty and there was nothing for us to eat or drink not even water which was a disapointing start! but after we found our way around it got better. the hotel is huge and there is always something to get involved in especially for the kids! the drinks are on tap so hardly any quews and the selection of food was vast each night there was a special on which was nice. the dining room was mayhem and we could never sit round the pool it was so busy a lot of people pushed past us, pushed in and were rude but we got over it! i would recommend this hotel a bit less out of peak season as it was just too crowded for our liking. we wanted good value close to the beach a big pool and all inclusive and we got all that so we were very happy with our stay and had a great time. the rooms were cleaned everyday and considering it was so busy the hotel was impeccable for cleanliness!

  • Stayed July 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vikgil1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Hotel Puente Real, responded to this review, 16 July 2012
Dear Customer,

We are delighted to read your recommenation about our hotel to the users of Tripadvisor and we inform you that it is a pleasure to know that we exceeded their expectations. It is often difficult to share a positive experience on the internet, so thank you very much for your review. We will note in order to strengthen our weak points and offer a better service. We hope to see you soon at Hotel Puente Real. We invite you to follow us on Facebook to see all our promotions and news.

Greetings from Torremolinos;)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Puente Real

Property: Hotel Puente Real
Address: Paseo Maritimo 79 | Playa del Lido s/n, 29620 Torremolinos, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Torremolinos
#14 Family Hotel in Torremolinos
#14 On the Beach Hotel in Torremolinos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Puente Real 4*
Number of rooms: 371
Official Description (provided by the hotel):
Puente Real 4 **** is ideally located on the beach front in Torremolinos and is awarded with the Q for Quality Tourism. It offers you the posibility to take a rest and enjoy the fabulous climate of the "sunny coast" as well as the Andalousian customs. ... more   less 
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Also Known As:
Puente Real Hotel Torremolinos
Puente Real Torremolinos
Hotel Puente Real Torremolinos, Costa Del Sol, Spain

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