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“Please read this before traveling”
Review of Royal Costa Hotel

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Royal Costa Hotel
Ranked #61 of 71 Hotels in Torremolinos
Derry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Please read this before traveling”
Reviewed 5 May 2011

We booked an all inclusive holiday here as a alternative to a canceled destination. although we found the hotel very clean and the reception staff friendly, the english was very limited by all staff and this became frustrating. The evening entertainment was very child like and mostly in spanish with some broken english even though there where few children there. with exception to one barstaff member called Olga who was really nice the rest of the staff where rude and if anything would serve paying costomers before us who where allinclusive with a wristband. The food was ok but became very boring getting the same choices for a whole week. The best part of our stay was a train station round the corner where we caught the train every day to take us into Torremolinos which cost just over one euro and a taxi back was between 6 and 8 euro.

  • Stayed April 2011, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derryeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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gloucester
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 May 2011

The lengthy review below this one says just about everything and we were there the same time, I pretty much agree with everything that is said in that. I felt the hotel is spotless and all the staff did try hard. The food really wasn't very good. As that says most things I thought I would add some useful info on finding your way around.
The nearest English bars and tobacco shop can be found about a 1/2 hour walk away go to the seafront (go under railway station and down road straight ahead) and turn right you will eventually come to a sign for the tobacco shop, there are some bars there that show the football. you can take a shortcut back to the hotel if you turn right out of the tobacco shop then turn right again, oddly the tarmac road ends but after a few yards dirt road it starts again, you go past a stables and the train station is in front of you. Not sure I would do it at night.
if you come out of Torremolinos station and turn left, just past the crossroads with Calle san Miguel there is a nice Irish bar, good burgers and beer.
The train really is easy to use and the ticket machine has a button so that the screens are in english, it takes notes if you have no change.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan_r01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 May 2011

We have just returned today from the Royal Costa Hotel and we will not be going back there. I realise that different people enjoy different types of holiday so this review is purely based on our personal experience.

AIRPORT TRANSFER
If you decide to go to this hotel, get the train and do not get a taxi as they will try to charge approx 20 euros. Straight across the road from the airport is the train station. A ticket to Los Alamos costs only 1.45 euros for a single one-way. Los Alamos is only 3 short stops away and takes about 5 minutes. There are screens up which tell you which stop you are approaching and the stops are also spoken over the tannoy in both Spanish and English so pretty much impossible to miss your stop. When you get off the train at Los Alamos you will see the Royal Costa on your right (it's the one with grafitti plastered all over the outsides of the walls), go straight up the top of the street directly in front of you. At the top, turn right and follow the road down to the hotel. (You can see the hotel from the train station so is not difficult to find)

LOCATION
Good: The hotel is right next to the train station so that you are able to get out of the hotel and Los Alamos and explore more interesting areas. There is a mini-supermarket just up the road if you like to buy English newspapers, water, nice food etc.

Bad: Do not think that this hotel is near to Torremelinos town centre - it isn't. It will take you approx 30 - 40 mins to walk to Torremelinos or alternatively 5 - 10 mins on the train. The hotel is in the middle of a residential estate called Los Alamos and mainly surrounded by blocks of flats and houses. Yes the area is quiet (apart from the trains, planes ans automobiles) which people like but this area is just plain boring. Not a pretty area at all. As the hotel is close to the airport AND a stones throw away from the train station it is good for a quick transfer but prepare yourself to listen to trains arrive and depart 4 x an hour and also planes to fly over head every half hour too. Torremelinos, Benalmadena and Fuengerola are all lovely areas and are all accessible via the train. Fuengerola is the furthest that the train goes and will take 30 mins from Los Alamos.(Although you should stay in one of these areas in the first place rather than staying at the Royal Costa).

HOTEL
Good: The hotel seems quite new and is modern in style. The decor is nice and seems a little bit contemporary - there are 3 random bright and colourful cow statues in reception and around the pool. The hotel is clean and the grounds are kept quite well. The pool area is also clean and we didn't have an issue getting a sun lounger. Lifts are quick to arrive. There are also plenty of tables and chairs (some in the shade) which was good. There is free wi-fi if you take your laptop. There are 2 computers in the lounge with internet access which cost 3 euros for 30 mins and 6 euors for 1 hour.

Bad: There is a pool bar which only opened once in our week long stay. There is also a permanent tent style building outside but again this was only open once. There is a stage by the pool but it was used once to put some speakers on. Music only played by pool for 2 afternoons.. The sun loungers are like lying on a spinal board made out of concrete. TIP: Take your brown blanket from the room to place on your sun lounger - it makes all the difference. There is a lounge area and one restaurant so not a very big hotel.

ROOM
Good: Rooms are clean and the bed linen / towels are changed everyday. We had a small balcony which was fine for the 2 of us. We had a view of the sea in the far distance which was nice on a clear day. There is a bath and shower in the bathroom. Pillows were fluffy and much more comfortable when we got an extra pillow each. (you have one pillow to start with). Plenty of wardrobe and drawer space for a couple. Hairdryer in the bathroom is good - I have long thick hair and it dried my hair very quickly. The bathroom also has a big mirror.

Bad: The bed that I had was not very comfortable at all. There is a vent in the bathroom wall which we didn't notice until the room above us was occupied - that was when we had the most awful stench of drains in the bathroom. We had to keep the bathroom door closed for the rest of the week. The walls and ceilings between the rooms are as thin as paper and we were woken on 2 different nights by the next door neighbour snoring. The beds also move easily even when you just turn over so prepare foor screecing noises all night too from other rooms. There is a TV in the room but only 2 English language channels (33 & 35) which are both News channels. It depends what you like to watch on TV but there is not much choice if you get rained in for a whole day like we did.

'ALL INCLUSIVE' FOOD
This is THE worst all inclusive holiday that we have ever been on. Terrible!

Good: They had spaghetti on one day and fried eggs for breakfast. Also have a machine to make toast and some cereal at breakfast time. The cakes / desserts were quite nice (but the same every day).

Bad: There is only one restaurant for all guests so staff are always checking to see your wrist band (if you opt for 'All Inclusive'). Some days the tables in the restaurant are made up with serviettes, cutlery etc, but most days you have to lay your table yourself because the staff can't be bothered. Please check your cutlery, plates, bowels etc before use as some of them were still filthy and dirty with dried food on them. The restaurant hours are breakfast 7am - 10am, lunch 1pm - 3:30pm and tea 7:30pm - 10pm. The restaurant staff are the most miserable people I have ever seen in a hotel. The food is all the same continental type options like salad, fruit, croissants and olives. There is meat on but don't expect to get a straight answer when you ask what is. Most meat was not recognisable as it was swimming in that much grease and sauce. Even the salad stuff was covered in oil and dressing. The food was basically rotated on alternate days. All the bread / baps / rolls in the whole hotel are as hard as a rock! Mind you don't break your teeth! Snacks are supposed to be available for all inclusive guests whenever the restaurant is closed. Snacks were out on the bar most days and were always: a bowl of ready salted crisps, a bowl of salted nuts and a tray of stale ham or cheese sandwiches. (I am sure they put the same lot out for 3 days running!).

'ALL INCLUSIVE' DRINKS
Bad: Drinks on 'All Inclusive' are available from 11am - 11pm so don't expect to get a drink between 10am - 11am because you have no chance!
Also - do not expect to get a bottle of water on all inclusive as water is not included. Depending on which bar staff are on they will charge anything from 1 euro to 2.90 euros for a bottle of water. It comes to something when you're on an all inclusive holiday and have to walk to the supermarket to buy a bottle of water (as its cheaper).
The guests who pay for a cup of coffee in the bar get a proper cup and coffee from a caffitiere and allowed to drink it in the bar. However, if you are all inclusive the only way you get to drink coffee from a cup is in the restaurant and god forbid if you attempt to try and take it through to the bar! The staff confront you straight away! When the restaurant is closed, the only coffee that all inclusive guests are allowed is from a manky vending machine outside which dispenses about a mouthful of coffee in a plastic cup.
The beer is ok but obviously the only spirits served on all inclusive are non-brand vodka, whisky etc. I usually drink Malibu but they did not have an all inclusive version of that so I stuck to beer. They also had cheap versions of peach, apple and cherry schnapps. From what I heard I think that most guests thought that the sprits were watered down anyway.

STAFF
Good: The only kind and pleasant staff were the reception staff who were quite helpful. When we requested 2 extra pillows they arrived at our room within 5 minutes. Reception staff will give you the train time table, advise about available day trips in the area, give you maps, tell you the weather forecast and generally do what they can to help.

Bad: I found all staff apart from reception staff to be rude, ignorant and miserable. Especially the restaurant and bar staff!! Not one of them ever looked happy. Many cannot speak English so this will be why they do not strike up conversation although a smile now and then would not do any harm and I would have been happy with that. You say thank you when they clear a glass or plate and they don't even acknowledge you. You smile at them and just get a miserable cold stare back. They walk straight in front of you in the restaurant when you're carrying food / drinks (not good customer service) and basically are very depressing people to be around. They make you feel like you were not welcome in the hotel most of the time.

SECURITY
Good: There is a safe available to rent for your room. Locks on the room door. Key card to access your room. Security guard wanders around at night time.

Bad: There is a big gate around the side of the hotel which backs on to the residential estate. We found it handy to use as a short cut in / out of the hotel but on our third day an older couple had their bag stolen from right next to them in broad day light by a man and woman who had allegedly gained access to the hotel via the open gate. Would maybe be better if you needed to use your key card to open it.

ENTERTAINMENT
Pretty much non-existent. It is the same loud highly eccentric spanish woman doing bingo every single night. You play one game which takes about an hour as she is just messing about most the time. Laughed at her crazy manner at first but can get annoyed after a week. If you are lucky enough to win the bingo you will get a bottle of 'champagne' but a fellow guest said that is tasted like cheap nasty cider. There is a pool table outside the pool which is not moved when it rains and you also have to pay for it. Spanish music played 2 afternoons by the pool or a few hours and a Spanish musical on one night for the Spanish kids. (no narration for other nationalities)

General conclusion - I am sure that there are plenty of hotels available for the same price in beautiful areas like Benalmadena which have quiet areas but are actually still near by to shops, the beach and a bit of culture. Not in the middle of a residential estate.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RainbowSal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Torremolinos hotels

Exmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2010

I stayed at The Royal Costa for a short 4 night break in October this year. By far the best thing about the place is the ease of getting there... Step out of the airport at Malaga, onto the train right outside and in two short stops you are at Los Alamos and can see the hotel clearly from the train. So a short walk around the corner and you are there.

On the face of it, it's quite a smart hotel - from the outside and the lobby. However, our room was dingy & oddly laid out - this may have been because we had a triple room as there were 3 of us staying. Nice size balcony though and bathroom was adequate.

We stayed full board and the food was perfectly acceptable for a 3 star, breakfast was OK with a fair amount of choice, lunch and dinner were OK, also with plenty of choice, lots of salads and hot dishes to choose from, NOT quality food, but this is only a 3 star hotel. The deserts were a definate let down, but my daughter was happy with the ice creams!

In most of the Spanish Hotels I've stayed in the past I have found the staff to be friendly, especially when we attempt our pretty bad Spanish - the fact that we are making an effort is usually appreciated.... NOT at The Royal Costa!... I found the worst feature of this hotel to be the shear lack of friendliness from almost all of the staff. In the restaurant and at the bar inparticular. The exception, possibly, being at reception where there were a couple of friendly and helpful members of the team.

The positives... It was quiet when we stayed so a nice relaxing stay around the pool, an easy walk to a nice beach, a very friendly and good mini-supermarket just up the road, the price - I paid a very silly price for full board so it was actually a complete bargain.

I work with a travel company, I won't be recommending this hotel to any of my clients. However, I will probably return to the hotel myself purely because of the price and the shear ease of getting to it for a short break away. And who knows, perhaps if the staff recognise us as regulars they might start to be a little friendlier!

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WillSouthWestEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portadown, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2010

just back from royal costa, and have to say we had a fab time. Hotel is exactly 5 minutes from airport by train, at 1 euro 35 each, just get off at second stop, los alomas, well anounced on train. Hotel was excellent for 3 star, spotlessly clean, r room was cleaned every day, and fresh towels every day, girls where always cleaning around main part of hotel, floors where shining. Staff very friendly, nut u do have to start up a conversation with them, and then they r great. Food very good, no problem getting plenty to eat, even if ur a fussy eater, and they will accomodate, if you would like something else, just ask. Entertainment is low key, but train right beside hotel, and just 5 min from torrmelinos, nice wee town, then another 5 into benalmedena, and 5 min walk to beach, beautiful walk along prom, with plenty of restaurants, bars, shops, along the way. When booking the hotel, ask for pool view, best views from them, dont get taxi from airport, will charge u 25 euro. We r oing back in jan, we liked it so much, and brill value.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julia209959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeadon, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 October 2010

Stayed hear with my husband for 3 nights,rooms and hotel very clean,food was a let down so we ate out every nite.Alamos 43 bar and resturant up the road was very good food.Great for train links to every were.would use this hotel again but just on b&b basis.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JetsetLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2010

Good hotel, very clean, nice staff, comfortable rooms, good buffet breakfast and good dinner. Nice swimming pool, pity the sunbeds were not confortable, what could be solved with mattresses. Very close to the airport and to the train station making it easy to explore the area. 10 minute walk to the beach.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikoport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Costa Hotel

Property: Royal Costa Hotel
Address: Calle Sistema Iberico 60 | Urbanizacion Los Alamos, 29620 Torremolinos, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #61 of 71 Hotels in Torremolinos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Costa Hotel 3*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hotel Royal Costa
Royal Costa Hotel Torremolinos, Costa Del Sol, Spain

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