Booked this hotel for a short break for myself and my 5 year old daughter. There was a festival on apparently so the hotel was extremely busy with large groups of people who were certainly making the most of the All Inclusive, drunk, loud, aggressive, violent and rude is an understatement! Not the kind of environment for a child, maybe a stag party but not a child.
The hotel itself is very date in parts but modernised in other areas. There was food and empty plastic drink cups all over the floors, in the lifts and corridors and a distinct smell of cannabis throughout the building.
The wye which was extremely long and disorganised to get in for food was policed by security who wore handcuffs and a batton/truncheon! He was more aggressive than most of the guests!
Needless to say I did not feel this was a safe environment for my daughter so I left the hotel in less than 24 hours. On checkout the staff agreed with all of my above points, apologised and said that if I stayed another day or 2 'more people like me would arrive and the hotel would be back to normal'. I was unwilling to do this as it was not safe. They refused to refund my costs for the hotel despite the fact I'd paid in full and had paid a second time for a new hotel.
I have since wrote to them to try to get a refund but again this has been refused!
Don't bother with this place unless it's a stag party!
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- Also Known As:
- Hotel Roc Costa Park Torremolinos, Costa Del Sol, Spain