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“Very nice hotel, we will come back”
Review of Sol Don Marco

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Sol Don Marco
Ranked #9 of 71 Hotels in Torremolinos
Certificate of Excellence
GreenLeadersSilver level
Geneva, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel, we will come back”
Reviewed 17 August 2011

After one night spent in a very bad hotel near Marbella, I decided to book somenthing in Torremolinos for the rest of the week. I could remember Don Pablo & Don Marco because I couldn't access the reservation site from home. So I called the number I had from the site and a very nice girl form the call center (Elena) told me she has something free in this hotel. It's been a good surprise when we arrive, because of the beautiful reception and the sweet lady (Estefania) at the reception. We had a nice standard room, not sea view because of the late reservation I guess, but big and with an amazing shower. Staff is very nice, you can walk around the 3 hotels and many swimming pools. The only negative thing we could say is about the cleaning, it's very "quick done". We were happy in general and certainly come back next year!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 57alessina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 25 August 2011
Thanks for your review. We are so glad that you enjoyed your stay.
We are aware of the two problems that you mentioned, and I am pleased that you mention them. As regards the smell, we have identified the source (not the fountain in fact, but a connection to the municipal drains) and we are taking action to remedy it. As we are at full occupation at the moment we will have to wait until the autumn as it will require excavating a portion of the road at the hotel entrance. However we have put into place a means of removing the effect in the meantime.
The power cut, which happened on the hottest day of the year and was due to the area's transformer burning out, created some challenges for the hotel. Standard emergency lighting (which runs on batteries) is designed for fire evacuation and comes on automatically when the mains power fails. In order to facilitate an evacuation it offers light for one hour before the charge in the batteries runs down; they then require 24 hours to get to full charge again. On this occasion we were without electricity for 3 hours in the afternoon, and then for another hour in the evening and these systems were not able to cope. We have had short power cuts in the past, but never more than a few minutes, so this emergency was unprecedented.
I am sorry if the receptionist seemed to be dismissive. It had been a very difficult afternoon attempting to maintain normal operations whilst working without any computer systems. This is not intended as an excuse, only an observation.
I am glad to hear that, despite these annoyances, your holiday was a success. We very much hope to see you again.
Regards,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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English first
Meath , Ireland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 August 2011

We've just returned from a week at the Don Marco and had a very relaxing week. We stayed B& B and found the selection available far superior to any other hotel we've been in. We enjoyed many days at one of the quieter pool areas - at one point we were the only 2 in the pool.
There were a couple of small negatives to our stay the first being the terrible stale smell on entering the Reception area(possibly stagnant water as the water feature was off most of our stay). The second was far more serious, we had a power cut early in the week and when we returned to our room the corridor had only one tiny emergency light which did not illuminate as far as our room. I went down to Reception and was given the loan of a torch, I pointed out to the Receptionist that there should be more emergency lighting in such a long corridor but she was very dismissive. Thankfully the power wasn't out for very long but I would have concerns about the lighting in case of a real emergency.
All in all we had a lovely time, and would go back at some time in the future.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jackielMeath_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 25 August 2011
A very nice and complete review, thank you. It is great to see that people are really taking advantage of the options that we offer at the Son Don Hotels Complex, with different areas catering to guests with different tastes, requirements or just different moods on the day!
Your thanks have been passed on the Eva.
Regards,
Jaime Floyer
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milan
1 review
Reviewed 15 August 2011

What makes a great stay, beyond the facilities offered, it is the staff warm welcome, their professionality, positive attitude and quick acion taking. Always caring about their custom.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank antonio a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 25 August 2011
It is very rewarding to know that all the work we do is reflected in a happy staff who can enjoy interacting with our guests. Thank you and come back soon.
Regards,
Jaime Floyer
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Eire
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 August 2011

This was our fourth visit to the Sol Don Marco and once again it exceeded all of our expectations.
Even though we arrived early in the morning and it was peak season Eva on reception greeted us by name and had a room ready for us for an early check in.
The room was very well appointed, light and airy and as always the view is unbeatable.
Throughout the week Carmen (even though we never met her ! ) kept the room spotlessly clean and refreshed.
The variety of food available in the restaurant each evening is superb and there is definitely something to suit all tastes.
The ambience is certainly more restaurant than dining room.
Even though the beach is a mere 30 second stroll across the road you need never go there as there are so many pool areas in the complex to choose from !
There are some nice quiet and secluded areas to chill and read your books or more buzzy areas where there are organised games and social activities going on at various times during the day.
One of the things I like most about the Don Marco is the sense of quiet and calm on entering the lobby. It really is a haven right in the heart of Torremolinos.
Can't wait to return.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank imeldamoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2011

Stayed in the Sol Don Marco in Torremolinos in july 2011 for a week excellent location near beach & town centre. the pool in the don marco was quiet & relaxing with plenty of sunbeds available. The food was excellent and all public areas very clean and relaxing

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank mw570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 10 August 2011
I am so glad that we managed to hit the spot for you.
The two pools that are closest to the Don Marco (there are 9 in total in the complex) tend to be very quiet as we don't encourage children in the don Marco itself. My favourite pool is the little one that is overlooked by the indoor jacuzzi.
Come back soon.
Best regards,
Jaime Floyer
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central scotland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2011

Forth year at Dol Marco Upgraded to fifth floor as usual Once again hotel excellent staff excellent nothing to much of a problem food excellent Just what we expect
Senor Floyers staff make it a pleasure to be guests
Hope to be back soon

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ronmacl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 25 August 2011
Thank you. Come back soon.
Jaime Floyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2011

Spent a week B&B in this complex comprising 3 hotels in May 2011. Hotel was all one could ask for. Staff very friendly, rooms spotless. No complaints, hope to go back later on in year.

Room Tip: Lovely small pool in Don Pedro in same complex.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BARRYSNR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaimefloyer, Manager at Sol Don Marco, responded to this review, 10 August 2011
We look forward to having you back!
Best regards,
Jaime Floyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Don Marco

Property: Sol Don Marco
Address: Paseo Maritimo s/n, 29620 Torremolinos, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Torremolinos
#3 Spa Hotel in Torremolinos
#6 Luxury Hotel in Torremolinos
#7 On the Beach Hotel in Torremolinos
#8 Family Hotel in Torremolinos
#10 Romantic Hotel in Torremolinos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sol Don Marco 4*
Number of rooms: 167
Official Description (provided by the hotel):
Sol by Melia present Sol Don Marco, has a privileged location, right on the Bajondillo beach promenade, in Torremolinos (Malaga), part of the Sol Don Hotels complex together with Sol Don Pedro and Sol Don Marco. Is the perfect choice for relaxing with your partner and having fun on the Costa del Sol. Magnificent rooms decorated in a modern style, with a balcony and views of the sea, the pools or to the hotel gardens. 22 inch LCD TV satellite, desk, telephone, terrace / balcony, mini bar (*), safe (*) and full equipped bathroom with bath and separate shower or with a shower, hairdryer, magnifying mirror. All the rooms are for non-smokers except those on the second floor. Wide and varied day and night entertainment program, in Sol Don Pablo y Sol Don Pedro. Sol Don Hotels Complex has 6 outdoor swimming pools for adults, 2 children's outdoor pools, 1 indoor heated pool in winter (in Sol Don Pablo) and 2 hot tubs, surrounded by gardens and overlooking the sea. Different dining areas (Restaurant Casares, Cordoba Restaurant, Bar Bangkok, Bar Andalucia, Bar Patio, Bar Romano and pool bar); free internet connection (WIFI) throughout the hotel; Internet corner (E - point) (*); Public and Private parking (*); Spa and Hairdresser (*); Convention Center with 10 meeting rooms and can accommodate up to 500 people (*). A few minutes from the center of Torremolinos and close to the airport, Malaga and Puerto Marina. (*) With charge. ... more   less 
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Also Known As:
Sol Don Marco Torremolinos, Costa Del Sol, Spain
Sol Melia Torremolinos
Hotel Don Marco

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