I made a reservation in this hotel after carefully considering all my options (location, price, quality, etc.) months before my trip.
A few days before the check-in date, they sent me an email saying they had a "technical issue" and were not able to honor the reservation but they were sending me to a "similar hotel".
When I got to the other hotel they sent me to (Hotel Nazaries), it was horrible. It was on the edge of the town, lost in the 1970s in terms of decorations and services, horrible breakfast, etc.
I went to visit the Fontecruz hotel, and despite their "technical issue" they seemed to be working just fine. I think they were just overbooked!
What is the point on making a reservation here, if they can cancel it and send you to a random hotel at will a few days before your trip?
I would strongly suggest you reserve at a hotel that honor their commitments and NOT at this one.
- Official Description (provided by the hotel):
- The Eurostars Gran Vía 5* in Granada, has 39 rooms with all services, 24-hour reception, baggage consignment, Wi-Fi. It also offers a restaurant, spa and meeting rooms for events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Hotels.com, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Eurostars Gran Via reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fontecruz Granada Hotel Granada