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“Fairly good food but bad customer service”
Review of Loft Cafe

Loft Cafe
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Ranked #159 of 1,752 Restaurants in Granada
Certificate of Excellence
Price range: US$11 - US$28
Cuisines: Mediterranean
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Restaurant details
Dining options: After-hours, Breakfast, Reservations
Neighbourhood: Realejo - San Matias
Description: Our offer is based on products of the best quality, includes breakfast, brunch, lunch, dinner and tapas.Kitchen(Cuisine)opened at 8:30 to 24h uninterrupted. Lounge deprived up to 14 persons.Domestic food.
Reviewed 22 June 2018 via mobile

Although the food was fairly good, the waiter kept us waiting to take away our plates for over 40 minutes. We were one of 3 tables in the restaurant and he walked past us dozens of times and saw we’d finished our food. It seemed as if he were doing it deliberately.

Thank vicky3192018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 357 reviews

Reviewed 28 May 2018 via mobile

Best food I have ever eaten. Service was exceptional. Paella was so amazing. Staff were spot on dress beautiful and so friendly. Table service was 5 star and I would highly recommend sunning here.

Thank 432jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftCafe R, Director de Relaciones con Clientes at Loft Cafe, responded to this reviewResponded 30 May 2018

Dear customer,

Thank you for choosing Loft Café Restaurant to enjoy your culinary needs.

It is a pleasure to know that everything we offered was much more than what you expected. In Loft Café we have a human team prepared to meet all the demands and desires of such good customers as you were.

We are pleased to know that you will visit us again, which we hope will be soon.

Cordially,

Julia González
Public Relation at Loft Café Restaurant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

We had lunch here. The seafood paella was among the best we have ever had in the entire world: Moist and delicious. The black paella was also very good. We also had the Iberian Ham and Goat Cheese to start with, which was excellent. Service was outstanding. Lunch for four cost about 120 Euros, which was a bargain for the amount of food and quality of it. Nice atmosphere.

    • Value
    • Service
    • Food
Thank travelsonitsstomach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftCafe R, Director de Relaciones con Clientes at Loft Cafe, responded to this reviewResponded 19 May 2018

Dear customer,

Thank you for choosing Loft Café Restaurant to enjoy your culinary needs.

It is a pleasure to know that everything we offered was much more than what you expected. In Loft Café we have a human team prepared to meet all the demands and desires of such good customers as you were.

We are pleased to know that you will visit us again, which we hope will be soon.

Cordially,

Julia González
Public Relation at Loft Café Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

Lovely atmosphere and fresh cook food!!
Paella and sangria was very tasty!Service was also very good!Recommend!!

Thank Tatjana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftCafe R, Director de Relaciones Públicas at Loft Cafe, responded to this reviewResponded 2 May 2018

Dear Client,

First of all, thank you very much to take the time to share your experience with us.

Secondly, we are so glad o hear that you enjoy your time in our restaurant. Loft Cafe's staff works to make your experience unique and confortable. We are looking forward to see you next time in Granada, and you'll can taste our food again.

Best Regards,

Julia González
Public Relation Loft Cafe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

Don’t choose the grilled food unless you like it tepid and, in the case of the pork, tough and dry. The so called “hot” artichoke starters both had to be sent back and were only marginally warmer when returned. Grilled sirloin and pork main dishes also arrived tepid; when returned the small portion of grilled veg was warmer as was the pork (although dried out and tough) but the steak had lost all heat. Overall, the food was pretty tasteless and we ended up leaving most of the meat. The only food we enjoyed was the unexpected amuse bouche: gazpacho and a hot croquette, but we were charged for this and the bread that we did not touch. With 2 glasses of wine and a 33cl bottle of water, our bill came to almost 90 euros. Very poor value. The charming waiters were apologetic but had no authority to discount the bill and the manager had left. We sent our comments to Loft via their website the following day, 26 April 2018, but have had no response.

Thank bpbh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoftCafe R, Director de Relaciones Públicas at Loft Cafe, responded to this reviewResponded 3 May 2018

Dear Customer:

We greatly regret that your stay at Loft Cafe has not been positive. We are disappointed to hear or read that our customers have not liked our food, as it is our main objective. We are not allowed to make a discount on the food that customers have eaten.

Regarding your artichokes and meat, our cheff heated the food twice. We are sorry if it was not hot enought for you both. This does not mean that we do not understand his anger in relation to food. We make sure that all complaints or criticisms are transmitted to the entire team and this, of course, is one of them. I assure you that it will not happen on a second occasion.

If they decide to return, we will be happy to receive them.

Receive a warm greeting,
Julia González Llamas
Public Relations Loft Cafe Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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