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“Fabulous hotel”

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AC Palacio De Santa Paula, Autograph Collection
Ranked #12 of 125 Hotels in Granada
Certificate of Excellence
denver, co
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous hotel”
Reviewed 4 January 2014

We stayed here for two nights in November and had an excellent experience. The service was impeccable-the person at the desk consistently when out of his way to ensure we had everything we needed. We were lucky to have a room in the older part of the hotel in the courtyard. It was amazing-clean, comfortable, luxurious and big. We especially loved the in room espresso maker. The breakfast was expansive and although a little expensive, well worth it. The location is great within walking distance to the cathedral and the Alhambra and many restaurants. It was a little confusing to reach by car but I think if you emailed them first to ask how to get there, they would happily give you instructions. We can't say enough great things about this hotel!

Room Tip: The courtyard rooms are amazing!
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank rileyco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Paris, France
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2014

We have stayed for 03 nights . It is true it is a bit difficult to reach by your car to the city center. But once you are here , it is just simply wonderful. Hotel is so cosy and warm atmosphere.
Staff is very helpful and take care of each details.
Breakfast is very good.
Hotel is almost like museum and you ca see many paintings and object .
SItuated in the heart of city ,everything is on walking distance.
We would love to return back to enjoy once again their hospitality.

Room Tip: Superior rooms are really worth of trying with courtyard view
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank mohita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 December 2013 via mobile

Visiting Granada for 6 nights while our son was studying there and with my Marriott points decided that this was the place to stay.

The hotel is so beautiful, the staff so attentive and the location is perfectly located in the center of the city. All the major sites and neighbourhoods are within walking distance.

The only issue we had was with the wifi as they were in the midst of a changeover and it was a bit of an issue for me as I needed to work while there.

In all, I would highly recommend you make this your home when staying in Granada!

Stayed December 2013
Helpful?
2 Thank Akeyes1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
415 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 26 December 2013

We stayed here over Christmas for four nights. The hotel is located well and about a ten minutes walk to most things you want to see in Granada. It is a mix of old and new like other reviewers have noted with not much left of the old . Our rooms were not off the court yard. We had one double and one twin for our two children over looking the road. They are double glazed so very quiet. Rooms are nice but quiet small for a five star hotel. The twin room was larger with a couch. Nothing special. More a four and a half stars rather than a five. Nice bathrooms.

The staff were every friendly and attentive. Especially the lovely ladies who cleaned our rooms and dropped the chocolates off to us each night. The desk staff were very helpful with queries we had about things and spoke excellent English

We had Christmas lunch at the hotel restaurant and it was excellent. Highly recommend the restaurant and also the snacks menu downstairs.

Only problem was getting to the hotel. If you are driving yourselves then beware. We had a rental car and had driven across from Seville and Cadiz with no problems using our car navigation device which was ours and had the latest maps for Spain updated on it. Granada has this system of roads with only bus lanes which are not on the road maps for some reason. Therefore before you know we are on a street that you are not supposed to be on and end up getting booked.

Our device took us down a road and we found ourselves in a bus lane. We got pulled up by a tourist cop who went mad at us and directed us off the bus lane. He then gave us a map showing us how to get to our hotel . We then found out that this road also had bus lanes. We parked and walked fifteen minutes to our hotel to find out from the hotel how we are supposed to drive up if the road has bus lanes. We were told to just drive to the hotel along the bus lane and park outside and then the valet would park our car. I asked them whether we would be booked and they told me that they would let the police know and we shouldn't get booked. We were so stressed when we finally made it into our rooms. Not really the welcome we were expecting from our five star stay on Christmas eve.

I will be waiting then we get home for the letter from the rental company with a fine from the police in Granada. Really it is a night mare for tourists who want to drive given the public transport options across Spain are really not that good. If you are flying into Granada then you will be fine as the Taxis are allowed to use the bus lanes.

Wifi worked really well and was reasonably fast and free. Have stayed in nicer four star hotels in Spain.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank zitaaussiemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 22 December 2013 via mobile

Our first trip to Granada and Javier, the duty manager checked us in. He was extremely courteous and helpful with all our queries.

Hotel was quiet, full of character(a converted convent) and you notice the attention to the little details. Nothing was overlooked.

Bottom line, a great central location in a great destination! Love it!

P.S: visit the courtyard and get a glass of wine

Stayed December 2013, travelled as a couple
Helpful?
Thank Trangokok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallorca Spain
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 December 2013

Mixture of modern and old that has not worked. Cold, uninviting, confusing. Definitely would not recommend. Friendly reception but that is about it. Too many open air stairs and walking round a cold, draughty courtyard to get to rooms that are poorly lit. NOT five star.

Room Tip: Go somewhere else, especially if you visit in winter. Not comfortable, not cosy.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank allob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 13 December 2013

On my recent trip to Spain, I stayed at four 5-star hotels (Westin in Madrid, Alfonso XIII Hotel in Seville, AC Palacio Santa Paula in Granada, Hotel Arts in Barcelona).
If the Westin in Madrid and Hotel Arts in Barcelona are 5 star hotels, I would rate AC Palacio de Santa Paula as an all around 4 1/2 star.
There are many reasons for this. First of all, the hotel consists of a couple of buildings put together and that choppiness really shows. The rooms are kind of hit and miss. Some of the members in my party got very narrow, dark rooms facing the main street, others got rectangular dark rooms facing a hallway (not the courtyard). Note that the shared element are "dark".
The wifi never worked in the rooms, even though we paid for it. I could kind of tell that other guests shared the same problem as the common area in front of the lobby is full of people frowning at their laptop screen.
The restaurants were kind of deserted and sad. Food was good but not great.
The quality of the staff was also good but not great.
On the plus side, the location is very good, convenient for both tourism and shopping.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank Aquavanguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Palacio De Santa Paula, Autograph Collection

Property: AC Palacio De Santa Paula, Autograph Collection
Address: Gran Via Colon 31, 18001 Granada, Spain (Formerly AC Hotel Palacio de Santa Paula by Marriott)
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Granada
#10 Family Hotel in Granada
#13 Romantic Hotel in Granada
Price Range (Based on Average Rates): ££
Hotel Class:5 star — AC Palacio De Santa Paula, Autograph Collection 5*
Number of rooms: 75
Official Description (provided by the hotel):
The AC Palacio de Santa Paula, Autograph Collection (R) is located at the historic center of Granada, close to the Albaicín and Sacromonte areas, the Cathedral and the Royal Chapel, the historical Triunfo's Garden, the Archaeological Museum and, Of course, the Alhambra. Our beautiful Property, one of the best five-star hotels in Granada, is a restored masterpiece with 75 rooms and was declared a historical and artistic monument. The hotel replaced the Convent of Santa Paula and Casa Morisca, which existed in the 16th and 12th centuries, respectively. This luxury hotel in Granada also has "El Claustro" restaurant, located in the old refectory of the Santa Paula Convent, which offer our guests a haute cuisine service that mix elements of traditional Andalusian cuisine with modern culinary concepts. The best option to discover Granada. ... more   less 
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Also Known As:
Ac Palacio De Santa Paula, Autograph Collection Hotel Granada

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