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“Quality hotel”

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AC Palacio De Santa Paula, Autograph Collection
Ranked #14 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 18 January 2014

Room 13 facing a very busy street
About 30sq ft at a guess with large bathroom and dressing area. Shower over large bath. High quality toiletries and toothbrush razor, comb etc that you tend to get in Spanish hotels. Muted and tasteful decor with warm paint scheme and floor tiles. and large bed with quality linen. Excelent soundproofing from street (Thank godness) though with windows open, deafening. Wi Fi included and my TV was large with loads of channels inc BBC news.
Old part of hotel in Cloistered area and delightful, with a fountain in the centre and an outside drinking/ dining area. Breakfast with everything you could ask for and hot fresh dishes made to order. Dinner maybe a bit pricey, but perfectly excuted and served by knowledgeable and friendly Engish speaking staff. Great wine list too. Stayed two nights on business and will stay there again without hesitation. As good as the Parador and nearer the centre of Town.

Room Tip: If you want fresh air refuse any rooms on the main street.
  • Stayed: January 2014, travelled on business
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1  Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 January 2014

We enjoyed our stay in this AC hotel. The hotel is central/walking distance to restaurants, gelato shops, stores and bus routes to get to the Alhambra. The room was on an upper floor, reached by an elevator and then a short walk overlooking the interior courtyard. The room was large, nicely decorated, still had the charming feel of an old convent and quaint old windows with wooden shutters that could be opened. The bathroom was small but perfectly adequate and had everything you could possibly want. The staff was very professional, friendly and helpful and gave us tips on the best way to get to the Alhambra, where to print our tickets (you have to go to the wall kiosk down the street) and where to get great food. We tried out a vegan restaurant they suggested in the old quarter and it lived up to its billing. We would definitely stay here again. They also helped us with figuring out how to get to our rental car pick up location. There was a lot of construction going on in the town so several streets had turned into one ways. We took the bus from the airport into town and though they only have 3-4 designated stops only, this hotel was just a few yards down the street.

Room Tip: The street is noisy so requesting a room that faces the inner courtyard would be my suggestion
  • Stayed: June 2013, travelled with family
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3  Thank SantaClara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

Pleasant, clean, friendly and helpful service. All of the things you would expect as a bare minimum in a 5* hotel. However, the rooms are dated. Decoration is a bit banal and amenities available in the rooms are limited. Super small TV (even if the most interesting things to see are outside, if one is travelling for business, one likes to watch the news in the mornings/evenings and not ideal in the standard rooms). For music, you'll have to bring your own solution as in the room there is a radio and CD player only.

Natural light is very limited which makes for sombre rooms. Most rooms have only one small window that gives onto the interior square which is pleasant but means you'll live in the dark. None of this is helped by the fact that the tones in the room are very dark as well. Beautiful lofted ceilings though.

All in all, not enough bang for your buck and certainly on the lower end of hotels that bear the title "palace."

  • Stayed: January 2014, travelled as a couple
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2  Thank Annie83Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014 via mobile

One of the most unique marriott properties we've stayed in! A former convent and monastery turned chic hotel. We were upgraded to a large suite and a bottle of wine was waiting upon arrival. I had contacted Marriott on twitter to let them know it was our babymoon and they really took care of us at the three properties we stayed at in Spain and Portugal.

We dined on valentine's day at El Claustro (hotel restaurant) and it was fantastic. 5 courses, very beautiful and gourmet.

Only two snafus we had were getting to the hotel (it's on a Main Street which appeared only accessible to taxis and buses). It's not but you need to let the hotel know that you're coming so you don't get a ticket.

2nd issue was that our room faced an alley and people thought it was a great place to congregate at 1 am! Front desk took care of it right away.

Other than that, highly recommend. We walked to the albacin and pretty much all around Granada. Took a cab to the Alhambra. Amazing!

Stayed: February 2013, travelled as a couple
Thank rckwygirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

The hotel is in a good location - not too far from the centre of town and good access to the bus route which will take you to the Alhambra or even from the Granada bus station (where we arrived). Staff were very friendly and helpful. Only downside was the room was a little tight (we got a king bed room), but I guess this is quite typical for most of Europe although we expected a small city like Granada to be a little more generous in the room size.

Also for a hotel that was part of the Marriott group, no-one at the lobby offered to assist us with the luggage when we first arrived and when we departed. It seemed they may have been short staffed, but would have thought this is a basic service level for such a hotel.

  • Stayed: December 2013, travelled with family
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1  Thank Sammytay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

This hotel is centrally located and within walking distance to everything, although you're well advised to take a cab or bus to Alhambra. The staff was very nice and the rooms were well maintained and comfortable.

  • Stayed: December 2013, travelled with family
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1  Thank WarlawIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

This hotel has beautiful rooms, a wonderful staff, and a fantastic location. We were given a room in the "convent" section of the hotel, which had a beautiful old wooden ceiling and a view out into the cloister. The room was spacious and had a great bathroom. The front desk and door staff were exceptionally helpful and patient, making dinner suggestions and explaining how to navigate the city in flawless English. The location of the hotel is very convenient to many of Granada's sights and restaurants. Only going to the Alhambra required the use of transport.

There were only two downsides to the hotel. First, it is extremely tricky to get to the hotel if you're driving a car. Granada is full of restricted driving areas, and it's not at all clear how to get to the hotel without violating those. (As it turns out, you're allowed to violate the restrictions if you're going to the hotel... But the flashing warning signs make one a little skittish on that front.) A pre-checkin email from the hotel with detailed directions might be helpful here.

The other minor problem was that our room was quite warm and the climate control was not able to compensate properly.

Overall, though, we would gladly stay here again. The location, staff, and interesting room all made it a great stay.

  • Stayed: January 2014, travelled as a couple
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1  Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Palacio De Santa Paula, Autograph Collection

Address: Gran Via Colon 31, 18001 Granada, Spain (Formerly AC Hotel Palacio de Santa Paula by Marriott)
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Granada
#10 Family Hotel in Granada
#13 Romantic Hotel in Granada
Price Range: £127 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio De Santa Paula, Autograph Collection 5*
Number of rooms: 75
Official Description (provided by the hotel):
The AC Palacio de Santa Paula, Autograph Collection (R) is located at the historic center of Granada, close to the Albaicín and Sacromonte areas, the Cathedral and the Royal Chapel, the historical Triunfo's Garden, the Archaeological Museum and, Of course, the Alhambra. Our beautiful Property, one of the best five-star hotels in Granada, is a restored masterpiece with 75 rooms and was declared a historical and artistic monument. The hotel replaced the Convent of Santa Paula and Casa Morisca, which existed in the 16th and 12th centuries, respectively. This luxury hotel in Granada also has "El Claustro" restaurant, located in the old refectory of the Santa Paula Convent, which offer our guests a haute cuisine service that mix elements of traditional Andalusian cuisine with modern culinary concepts. The best option to discover Granada. ... more   less 
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Also Known As:
Ac Palacio De Santa Paula, Autograph Collection Hotel Granada

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