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“Top notch employees at hotel”

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AC Palacio De Santa Paula, Autograph Collection
Ranked #14 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 14 August 2014

The hotel staff, especially the desk clerk, are top notch. We only stayed one night, but the desk clerk provided helpful tips to get to Alhambra and directions on how to leave the city and meet our friends who stayed at another hotel. We also unwittingly left our camera at the hotel. Fortunately, our camera was found and the hotel mailed it back to us in the United States! Wonderful customer service even after checking out!

The hotel is also in a great location. It is just a short walk to the city center to catch the bus to Alhambra. It is not far from restaurants and shopping.

We enjoyed a nice breakfast in their courtyard the next day. The rooms are charming but a little dark. I would recommend staying here.

One tip...do not bring a car to Granada! We did not drive that much in Granada. The only driving we did was to get to the hotel from the highway and to leave the hotel and city. Of all the cities we visited in Spain, Granada was the most difficult to drive and navigate around town.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Mary Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 August 2014

We stayed here in 2012 and I still think about our visit regularly. This hotel was a great treat. It is architecturally unique and the room was luxurious, comfortable and memorable.

We had one of our best-ever meals in the hotel restaurant. This is a five star experience. The heavy table linens were ironed by hand. The decor and ambience were wonderful. The staff and service superb. But the standout was our meals and the wine. First rate and the best we had in Spain.

The open courtyard design of the hotel set well of the street made for a very quiet private stay. The rooms are like townhomes facing the courtyard with opening windows. Loved the art in the courtyard alcoves. The room design and colors were rich and unique.

The location for getting to the Alhambra and old town for restaurants and shopping was great.

I cannot recommend this property highly enough.

Room Tip: Ideal spot is a room on the second floor overlooking the courtyard.
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  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Service
Thank LJMarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

This hotel has interesting and charming rooms. The courtyard is old world beautiful! The staff is beyond accommodating...in fact I would say the define customer service.
But the best part is location location location. This hotel is in the perfect location for restaurants, cafés, markets, shopping, and close to all the attractions.
Very reasonable on price too :)

Stayed: August 2014
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

I enjoy Granada very much and one of the reason was the hotel. Nice and clean was at the right distance from the crowded streets. Near by the main tourist area you can reach everything you need walking. Highly raccomandad

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank cavallo454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

A magnificent hotel, old converted monastery built around a large courtyard, open for dining and drinks. Great location on the main street, and most sites in easy walking distance. Our room was superb, roomy with a split level sitting area, if a bit dark. The staff were extremely helpful and friendly. The hotel restaurant is run by a Spanish celebrity chef and the dinner was excellent, by candlelight in the courtyard. Free wifi and parking available - cars parked by the staff.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ewen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Palacio de Santa Paula, now part of the AC Hotels chain, is a converted monastery right on Colon street, a main Granada avenue. Most of the city center’s nice-to-visit sites are behind the hotel, 5-10 minutes away. There is no driveway per se but they had leveled a position of the sidewalk so one large car or two big cars could park to load or unload on the street. There’s no trace of the old historical building when you enter the lobby – it’s all done in modern stainless steel theme. The monastery was the usual square building with a courtyard in the middle and the rooms looking into the courtyard. The courtyard is one floor below the lobby level.

Once you get out of the elevator though, the century plus-old building shows its character. The hallway floors tiled in red stones are original; so are the bedroom floors. The corridors overlook the courtyard and the rooms have relatively small windows that can be completely covered with wooden covers if you think the curtains don’t provide enough privacy or daylight blocking.

Inside the bedrooms, you are stunned by the high carved wood ceiling – these reveal the strong trace of their Moorish – read, Moroccan – design. In Morocco, the villas-converted-to-riads all have the same high carved ceiling with loft. That’s right, the bedrooms have a portion with a loft (over the T&B area). But they’ve taken out the staircases that led to the lofts. The other historical remnant is the bathroom tilework – akin to Roman mosaic in that the pieces are small, colored, and have cute geometric figures. But everything else about the T&B is modern – from the glass washbasins, to the fixtures. We appreciated the divider that separate the toilet-bidet area (though there was no door to fully close it off). The bath mirror was not of the anti-fog variety which was slightly annoying.

The bed, pillows, and comforter are top quality. There are no other mirrors outside of the T&B so the narrow full-length mirror attached to the back of the front door was really welcome.

What immediately strikes you is that there is no work desk area. Nor desk chair. What? You had to sit on the sofa and put your laptop on your lap or on the low coffee table, neither of which was comfortable for periods of time. Also, though there were several modern light fixtures, including bedside reading lights, they were all on one side, along the headboard side. There was no light anywhere near the TV area, which we found inconvenient. The TV was mounted on the wall in front of the bed. Though smaller than usual, it did have 2-3 English language news programs which was appreciated.

Breakfast was at the courtyard level. It was a huge hall with dark wood but you had the option, and many took the opportunity, to sit outside under the eaves of the square courtyard, a very beautiful setting. The courtyard was huge – and beautiful. I was impressed with the selection – they had pate, for one thing, something I’d never seen before in other breakfasts. Also chocolate mousse, brownies, custards, etc. They also took care to put a lot of things in small glasses or small spoons. You had to order the hot meals though. And you could also order specialty juices like strawberry shakes. Coffee was self serve.

Wait staff were efficient though not too polite. The reception people were very nice and friendly though. All in all, Santa Paula is a good combination of location, comfort, and previous-century atmosphere.

Stayed: August 2014, travelled as a couple
1  Thank JGR001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Lovely stay at this hotel. It is a brilliant location as within walking distance of the main tourist attractions. Out of all the hotels seen I kept saying how central and convenient it was, whilst steeped in history. The cathedral is only 5 mins walk and there are plenty of places to eat within 10 minutes. The hotel has such character itself and the courtyard is a real treasure. You can sit in the courtyard to relax and have a drink or snack, whilst thinking about the day ahead. The room in the modern block was lovely however very dark. Beds very comfotable which is an essential for me. Perhaps a central light might help as all the little lights do not give much light. Although the bathroom was very modern and spacious , the glass door doesn`t offer enough provacy and feels a little like a screen. The staff are very helpful and will do anything for you. Thanks for a lovely stay and I would recommend it for a base for seeing the dights of Granada.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Palacio De Santa Paula, Autograph Collection

Address: Gran Via Colon 31, 18001 Granada, Spain (Formerly AC Hotel Palacio de Santa Paula by Marriott)
Region: Spain > Andalucia > Province of Granada > Granada
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Granada
#10 Family Hotel in Granada
#13 Romantic Hotel in Granada
Price Range: £97 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio De Santa Paula, Autograph Collection 5*
Number of rooms: 75
Official Description (provided by the hotel):
The AC Palacio de Santa Paula, Autograph Collection (R) is located at the historic center of Granada, close to the Albaicín and Sacromonte areas, the Cathedral and the Royal Chapel, the historical Triunfo's Garden, the Archaeological Museum and, Of course, the Alhambra. Our beautiful Property, one of the best five-star hotels in Granada, is a restored masterpiece with 75 rooms and was declared a historical and artistic monument. The hotel replaced the Convent of Santa Paula and Casa Morisca, which existed in the 16th and 12th centuries, respectively. This luxury hotel in Granada also has "El Claustro" restaurant, located in the old refectory of the Santa Paula Convent, which offer our guests a haute cuisine service that mix elements of traditional Andalusian cuisine with modern culinary concepts. The best option to discover Granada. ... more   less 
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Also Known As:
Ac Palacio De Santa Paula, Autograph Collection Hotel Granada

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