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“Diasppointing”

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Palacio de Santa Ines
Ranked #10 of 122 Hotels in Granada
Certificate of Excellence
Ottawa, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Diasppointing”
Reviewed 31 March 2013

Lest I sound very fussy, I'll start by saying we stayed at 6 hotels in Andalusia - and I rated the other 5 as excellent. At Santa Ines we arrived to a locked door and a cold lobby. The tickets for the Alhambra that I had requested were not ready. There was no elevator and no bell hop. We were on the third floor and the last flight of stairs had no railing. Yes, I believe in bringing only what I can carry, but this was a challenge. We found the "superior" bedroom rather cramped with a double bed between a closet and the windows; there were no night tables. The adjacent sitting room was also small and the very basic sofa often had a damp spot because of a small leak in the ceiling. On our final day the door lock malfunctioned, and we were locked in our room until my engineer spouse was able to remove the broken lock. Yes, the view of the Alhambra was pleasant, especially at night, but the room was greatly overpriced.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank JKM-Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (194)
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London
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 March 2013

Traditional hotel strategically placed in the Albaicyn area. Take bus n. 3 or bus n.33 from the bus station and get off in front of the Cathedral, you are just 5 minutes on foot from the hotel. Very convenient for the Alhambra Palace and the Sacromonte district (Flamenco caves). Staff is very helpful and they offer a very pleasant free tea & coffe service in the afternoon. On the less positive side, our room was pretty cramped and definitely not "Feng-Shui" friendly. You had to duck in and out everytime you walked past the bed as the staircase to the mezzanine is right in the middle giving you a bad claustrophobic feel. The tiled basin in the bathroom looks lovely but the taps are placed too far away and you cannot avoid splashing water all over the place.

Room Tip: Room 21 is not the best one.
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  • Stayed March 2013, travelled as a couple
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    • Cleanliness
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Helpful?
5 Thank Anna11London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saratoga, California, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 March 2013

We spent a few days in Granada and enjoyed our stay at the Palacio. Our visit was made especially enjoyable thanks to Laura, the hard working manager of the establishment, who seemed to be working from morning to night. She made sure our room was satisfactory, recommended excellent restaurants, (don't miss Othello's new place) and generally made sure all our needs were met.

I recommend the Palacio and Laura to you.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
7 Thank mimetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 March 2013

Great location in the old town. Wonderful traditional finca style hotel. Very clean, large rooms. Worth getting a room with a view of the Alhambra.

Make sure you have a small car in Granada as the recommended underground car parks are very tight and we spent ages trying to find a suitable space. Not the hotel's fault but a general observation.

Room Tip: Get a room with a view of the Alhambra
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  • Stayed March 2013, travelled as a couple
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Helpful?
6 Thank JPXC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenview, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2013

We had decided against a day trip to Granada because of the 3 hour bus ride to and from Seville. For one night the hotel was more than adequate and a good value. The staff was accomodating and spoke good English. Although check in time is 3:00 we were able to check in at 12:30 and only needed to wait 30 minutes for our room to be cleaned. In the meantime we placed our overnight bags in a room while we went out for lunch.

The hotel itself was quite chilly and it was a miserable, cold and rainy day which didn't help as the hotel has a lot of open space and much of its structure was original. However, the room was warm enough and adequate for one nights stay. My husband and I stayed in the downstairs and our sons shared the loft bed. Our bed was extremely hard, but many have already written about this. The TV was tiny, but did have an assortment of stations, albeit most stations in Spanish. Although they had free Wi-Fi the connection was very bad making it not worth the effort.

The hotel was conveniently located for our pick up for the Alhambra tour at The Plaza Nueva and were tons of restaurants and bars in the area. Being in the Albaicin district of Granada it was high up and took several steps to get to the hotel.

The bathroom was well stocked with towels and the shower heated up quickly and had good water pressure. The travel size containers of shampoo, and soap were nicely organized. One needed to be careful with the sink as it overflowed when in use.

Overall it was a very nice hotel for the value and being part of a chain of European hotels it did it's best to provide the modernity but still maintain its quaintness with the beautiful artwork. It was a nice touch to provide coffee and tea in the late afternoon. We opted for the breakfast the next morning and it was a nice continental breakfast to include enough diversity of meats and cheeses and coffee was "American". The dining area was very cold and didn't appear to have any space heaters, but for a short time it was fine.

I researched a few hotels in the area and wanted only 1 room for the 4 of us and this provided the best option.

Room Tip: Do your research.
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  • Stayed March 2013, travelled with family
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Helpful?
4 Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 March 2013

If you want something really authentic then this hotel will suit you. The location is excellent but may be difficult for those with restricted mobility - but the whole city is on hills. The room was quite small and simple but with a mezzanine above the bathroom and up a spiral staircase. The small window faced the courtyard with its old balconies. The bathroom was quite large and everything was fine. Minibar was well stocked but no tea/coffee making facilities, however we were offered drinks in the afternoon. There was a very small ancient tv with Spanish programmes . The staff were very helpful.
We didn't have breakfast as there were plenty of cafes nearby to sit out in the sunshine with views of the Alhambra. The little buses to the Alhambra go from just along the street, the cathedral and shops are also nearby. Plenty of tapas bars where you get free tapas with your drinks in the vicinity.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BobGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leuven
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2013

Great location in the old town city center of Granada. All attractions are within walking distance. Some rooms have Alhambra view! The Alhambra is a 20min walk away. It's an old Palacio wich makes it very romantic.
If you come by care, make sure to call the hotel in advance. They will advice a public parking, you can take a € 5 taxi ride to the hotel, the will discount this from your room. Do try to drive to this hotel, you'll be stuck in the narrow roads.

Room Tip: Request a room with Alhambra view on a high floor.
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  • Stayed March 2013, travelled as a couple
    • Value
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    • Service
Helpful?
7 Thank Durang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palacio de Santa Ines

Property: Palacio de Santa Ines
Address: Cuesta Santa Ines 9, 18010 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Granada
#9 Romantic Hotel in Granada
#13 Business Hotel in Granada
Price Range (Based on Average Rates): £
Hotel Class:3 star — Palacio de Santa Ines 3*
Number of rooms: 35
Official Description (provided by the hotel):
The 16th-century Palacio De Santa Ines, in the Unesco World Heritage Albayzín district, is a 5 minute walk from Granada Cathedral. Crossing the small hall at the entrance, visitors will be fascinated by the courtyard beauty because of its fountain, columns, balustrades and in particular, of Renaissance frescos painted. ... more   less 
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Also Known As:
Palacio De Santa Ines Hotel Granada
Palacio De Santa Ines Granada

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