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Palacio de Santa Ines
Ranked #9 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 15 April 2014

The hotel rooms are old and even if remodeled lack common sense amenities. A brand new marble bath didn't have a single shelf or horizontal surface for toiletries.Hallways reek of mold and walkways have uneven stepping. Trip hazards abound. One room contained an awkward step that made it impossible not to trip down to the bathroom or back up to the bedroom. And this was in a "better" room after we rejected the one we stayed in on our first night which had an interior stairway so slick you could slip on it in bare feet.
The location requires a 7.5 euro cab ride around a mountain to go anywhere. If you do stay here save some money and walk to the cab stand 4 blocks away.
The breakfast is generous but the quality is second rate.
Hallways reek of mold.
Some staff are helpful, others just rude.
I suppose it's a unique experrience but one I could have easily done without.

  • Stayed: March 2014, travelled as a couple
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Thank dan274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this reviewResponded 18 April 2014

Dear Guest,

We are grateful for your comment following your recent stay at our hotel.

However we were sorry to read that we did not meet your expectations.

Room distributions are different because this is a house from 16th Century and we keep original contruction. Really charming of the hotel is that each room is different. But I can understand we are not the hotel that you are looking for, because we are not an standar hotel.

We are at Unesco Patrimony, at the historic center of Granada. You can walk for visiting all monuments: Alhambra, Cathedral, Royal Chappel and bars or restaurants. Our location is the best of our hotel as our helpful and friendly staf, following our Guests reviews.

Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our service.

We will give us another opportunity to better serve you in a near future.

Consider this your home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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584 - 590 of 1,294 reviews

Reviewed 9 April 2014

Lovely hotel in a great location. Only let down by being a little noisy - but this can't be helped. Friendly staff, good breakfast (although a little crowded) super room for us and our daughter - housed upstairs above us!

  • Stayed: April 2014, travelled with family
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2  Thank loulouleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

I really enjoyed my stay there. The location was great, the room was very comfortable and the building is ancient and charming, really atmospheric. The staff were friendly and professional and happy to attend to all my requests. I also thought that breakfast was rather good with the right amount of choices and served in a nice little caffeteria-style room. I will definitely be back again!

  • Stayed: March 2014, travelled as a couple
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3  Thank Sylviaah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

An absolutely fantastic location on Calle del Darro, at the foot of the Alhambra and one minute walking distance from Granada's casco historico. The rooms are among the best we have ever been in, with woody floors and in a moresque-type of style. Very silent and away from the noise if the streets. The Palacio has two courtyards in the same Moorish fashion (simply beautiful!!!).
The people at the desk are superb in assisting you for any possible need and direction: competent and kind at the very best!
The breakfast is very good and served in a lovely room with blue Spanish tiles on the walls.
If we will be back in Granada one day, we will definitely book Palacio de Santa Ines again.
Warmly, warmly recommended !!!

Room Tip: Ask for rooms with a view at the Alhambra !
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  • Stayed: March 2014, travelled with family
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2  Thank naz27balt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

Stayed 2 nights in the charming historic hotel and enjoyed every minute. Get a room with a view of the Alhambra. It is definitely worth seeing lit up at night. There are really nice sitting areas in the court yard to just relax. The room size was big enough for 2 people and the bathroom was quite spacious with both a tub and shower. Breakfast was great. Fresh fruits, cheeses, and pastries. But what made this special was the history behind the building which the staff is more than willing to share. Their recommendations for dinner were excellent. Would definitely recommend this to anyone that wants some place out of the norm.

  • Stayed: March 2014, travelled as a couple
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2  Thank TRAVLPEAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

Beautiful historic hotel with real style, we had a suite on the 3rd floor with great views of the Alhambra, which included a jacuzzi , the room needed a smaller wardrobe and a bigger softer bed. Breakfast was excellent, and the arrangements to park our car and get a taxi , paid for by the hotel, was easy.

Stayed: March 2014, travelled as a couple
1  Thank IanofCF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

Stayed one night and was delighted by the location and Moorish design of the hotel with its two internal courtyards. Staff spoke good English and were friendly, professional and helpful. Great location for accessing Alhambra and sampling typical local cuisine.

  • Stayed: March 2014, travelled solo
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3  Thank Philipsr71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palacio de Santa Ines

Address: Cuesta Santa Ines 9, 18010 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Granada
#9 Romantic Hotel in Granada
#13 Business Hotel in Granada
Price Range: £48 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palacio de Santa Ines 3*
Number of rooms: 35
Official Description (provided by the hotel):
The 16th-century Palacio De Santa Ines, in the Unesco World Heritage Albayzín district, is a 5 minute walk from Granada Cathedral. Crossing the small hall at the entrance, visitors will be fascinated by the courtyard beauty because of its fountain, columns, balustrades and in particular, of Renaissance frescos painted. ... more   less 
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Also Known As:
Palacio De Santa Ines Hotel Granada
Palacio De Santa Ines Granada

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