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“Great potential, untapped”

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Palacio de Santa Ines
Ranked #10 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 3 August 2014

I stayed here for two days with my lady partner and I have mixed feelings about the stay. Covering the basics... the hotel is about a 10 - 15 minute walk from the bus stop that takes you in from the airport. The walk is pretty straight forward and we had no real trouble lugging around our bags within Granada. It's about a 15 or so minute walk to Alhambra and basically only requires two turns, so the hotel is a functional location if you're going to be visiting Alhambra.

Covering the good. I spent the extra 15 or so euro to get a room with a view of Alhambra and the view does not disappoint. The view at night really helps you understand the size of Alhambra and the building facades are lit up pretty nicely so if you're going to stay here, you may as well throw down the extra money and get the view. The hotel itself has a very nice, simplistic elegance to it. It's phenomenal window decorations, for lack of a better descriptor. It's also nearby several of the best restaurants and a few plazas that our tourist traps but offer late night food and drinks with outdoor seating but off the busy roads so it made for a nice combination of tourist-friendly location without everyday life interrupting attempts to sleep in.

No for the negatives. The place was just not as functional as it could be. The beds were fine but each person got one pillow. The wifi does not reach the top floor, so we had to pop in to the lobby in order to download our Alhambra tickets and do anything else on the internet. Both days we did not have warm/hot water within the first 10 minutes of the shower being on, and in fact that second day we had no hot water period. The staff thought the problem was just our room and offered to let us shower in a vacant room, but another couple we traveled with had the same issue and we heard another family in the lobby registering the same complaint. Again, no one thing knocks it down to a two rating, but I have to say this is closer to rounding down from three stars than rounding up.

All in all, if you're looking for a unique looking hotel that is near Alhambra and not difficult to get to from the bus depot, the general area of this hotel is not bad, and this hotel probably looks better in pictures than you'll find elsewhere. But if you want actual basic comforts, may want to try elsewhere in the neighborhood.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Gerente at Palacio de Santa Ines, responded to this reviewResponded 14 August 2014

Dear Guest

First of all , We would like to think you for your comment following your recent stay at the Hotel Palacio de Santa Inés. However we are sorry to read that we didn´t meet your expetcations

The Hotel Palacio Santa Inés has a free pillow menu available for all the guest who required it.
This service is absolutely free you just had to apply the receptionist for it.

During your stay , the district of the Albycin suffered a drop in pressure that caused a small delay in hot water. The Hotel had a high occupancy and many guests was using shower at the same time.
I have been informed that the staff offered you inmediately a vacant room to have a shower when you noticed it

We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities and of course, we are checking the WIFI signal.
However I am glad that you had a very nice stay with us and you could enjoy the marvelous views for the Alhambra for your window´s room . I hope you can visit us again.
Yours sincerely,

The Manager

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539 - 545 of 1,280 reviews

Reviewed 30 July 2014

My husband and I just visited Granada in mid-July and booked 3 nights here. I was so excited to stay here because of the awesome reviews. I love staying at historic boutique hotels so Santa Ines fit the bill. I have mixed feelings about staying here though...

PROS -
Very charming and tons of character
Close to everything - loved the neighborhood and walked everywhere. Location is amazing
Clean hotel and rooms
Good breakfast

CONS-
AC did not work in our room on top floor. I told the front desk at least four times and they sent someone to fix it. It worked for an hour or so then would be steamy in our room. They offered us another room after the first night, but the room was very small so I didn't want to give up our space. It was so hot at night that we had to physically move our bed under the AC unit for any relief.
Beds are very hard and pillows are very soft. Couldn't sleep very well
Staff was just okay - didn't feel like they went above and beyond for anything or were very personal
Light in bathroom flickered the whole time, when it worked. Small thing, but annoying

All in all, I would recommend this hotel to someone looking for a good budget option in Granada, but I personally would look for another hotel next time we return to the beautiful city.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank KristySW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Gerente at Palacio de Santa Ines, responded to this reviewResponded 16 August 2014

Dear Guest,

First of all , We would like to think you for your comment following your recent stay at the Hotel Palacio de Santa Inés. However we are sorry to read that we didn´t meet your expetcations

The Hotel Palacio Santa Inés has a free pillow menu available for all the guest who required it.
This service is absolutely free you just had to apply the receptionist for it.

Referring to the AC, the reception desk informed the technician to fixit and they gave you the possibility to move to another room during the process of reparation but you didn´t accept

Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our servic

We hope you can visit us again in the future

Best regards

The Manager

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Reviewed 29 July 2014

I reserved a family size room because we were traveling with our 2 children. The room was huge.. it actually had 2 bathrooms and 2 separate sleeping areas. The hotel was very clean and they provided tons of travel size toiletry items inside the room. The interior design of the hotel room and the lobby were both beautiful. There was even some what of a view of the Alhambra from the window if you angled your head just right you could see it! I would highly recommend this hotel because it is located just off the Paseo de los tristes and it is within walking distance of the Alhambra and the cathedral, as well as other shopping.The room also had free wifi and air conditioning within the room!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank mbaack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Gerente at Palacio de Santa Ines, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for your 5 points review.

This encourages us to work with enthusiasm.

Consider this your home

The Manager

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Reviewed 28 July 2014

This was our second visit. It was even better than the first time.
Excellent location with views of the Alhambra, very atmospheric especially at night.
Very helpful staff. nothing was too much trouble.
The room was perfect and spotlessly clean.
Get the bus (the green bus is fun) up to Sacramento, beautiful views, nice bars and restaurants

Room Tip: Pay for view of Alhambra, its amazing !
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Pandagirl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacio S, Gerente at Palacio de Santa Ines, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for your kind review. We are delighted to know that your stay with us was pleasant and enjoyable once again . It will be a pleasure to welcome you in a other occasion

Best regards

The Manager

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Reviewed 19 July 2014

The hotel has a lot of character and has been well-kept. We felt like we had traveled back in time. It is located 1 flight up from the river directly across from the Alhambra. The staff was friendly and helpful in answering questions, recommending places to eat and getting us reservations.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank frau55pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you for your 5 points review.

This encourages us to work with enthusiasm.

Consider this your home.

La Direccion.

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Reviewed 16 July 2014

The location in the historical Albayzin, facing Alhambra couldn't be better. The hotel itself has a wonderful atmosphere, with old frescoes in the lobby. It's not luxury but has character. We travelled with small children, and they really loved the 2-storied room we had. The reception staff was very helpful. Great quality/price ratio and we would definitely stay here again.

Room Tip: Views to Alhambra from the highest floors!
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Milja H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank your for your kind review.

You will see on your next stay.

Consider this your home.

La Direccion

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Reviewed 12 July 2014

I will get the bad news out first. If you are driving by car- the directions they give you to park at the garage are not great and driving in Granada is very messy- a lot of traffic!!!
The hotel is at the corner of the Albyzin--so you are in the old arab quarter which is great. easy to find and get to--rooms small but comfortable-- and breakfast is very good. go walk up to the promenade and see the Alhambra with the sun setting and make sure you go and see the flamenco in the caves- yes its touristy but well worth it. overall a great hotel and city!!!

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank barryv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECCIONPALACIO, Gerente at Palacio de Santa Ines, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank your for your kind review.

Your are right, all Albaicin area is from XIII Century and all quarter is an arabian constrution, streets are narrows for keep cool in Summer, this is part of Granada charming but is hard for driving, we will improve the instructions for get to the hotel. Thank you for you understanding.

We will see you on your next stay.

Consider this your home.

La Dirección

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio de Santa Ines

Address: Cuesta Santa Ines 9, 18010 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Granada
#9 Romantic Hotel in Granada
#13 Business Hotel in Granada
Price Range: £48 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palacio de Santa Ines 3*
Number of rooms: 35
Official Description (provided by the hotel):
The 16th-century Palacio De Santa Ines, in the Unesco World Heritage Albayzín district, is a 5 minute walk from Granada Cathedral. Crossing the small hall at the entrance, visitors will be fascinated by the courtyard beauty because of its fountain, columns, balustrades and in particular, of Renaissance frescos painted. ... more   less 
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Also Known As:
Palacio De Santa Ines Hotel Granada
Palacio De Santa Ines Granada

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