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“Super hotel, great location” 5 of 5 bubbles
Review of Hospes Palacio de los Patos

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Hospes Palacio de los Patos
Ranked #6 of 125 Hotels in Granada
Ireland
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Super hotel, great location”
5 of 5 bubbles Reviewed 17 September 2013

Beautifully restored building with strikingly modern extension. Stayed in the old part. Magnificent room with original mosaic floor, overlooking the courtyard. Room was spacious and well appointed. Comfortable bed and a great sleep! Free drink and tapa on arrival, nice touch. A special word of mention to the front desk staff, superb, friendly, helpful and charming.

Room Tip: Try old part for a different experience.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lodea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 19 September 2013
Dear Customer,

Thank you very much for your stay with us.

It is a great pleasure for us to read you had an excellent stay with us and you like the building, room, bedding ...

We always try to give our guest a great charming welcome. We are glad you mentioned it.

Thank you for recommend us!

All Hospes Hotels are looking forward to your next visit.

Kindest Regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
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London
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

This is a pretty good city centre hotel. The staff are very friendly, the hotel is clean and well maintained, location is fairly central but was not too noisy and the hotel has some good facilities. The price seemed very reasonable, especially as we got up graded to a suite. We didn't eat at the hotel but the restaurant and bar area looked very nice. Used the spa pool (kids allowed in 10-11am and 2-4pm) - was very nice to relax in but not big enough to swim. There is also a sauna and steam room available to all guests.

There wasn't much character to the hotel but for a corporate luxury hotel it does the job well at a good price

Stayed September 2013, travelled with family
Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 10 September 2013
Dear Customer,

Thank you very much for your stay with us & nice comments left in Trip Advisor, specially coming from a senior advisor such a good critit.

We are really glad you and your family enjoyed your stay in Granada with us and that you found Los Patos a good value for money worth booking hotel.

Next time do not hesitate to taste our culinary offer in our garden terrace or gastronomic restaurant.

Look forward to receiving your family again.

Yours sincerely,

Marc Passola
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 September 2013

We stayed overnight on a Saturday, having found the hotel on Booking.com. We were delighted with our room which was a spacious end room in the modern annex overlooking the courtyard garden. The larger than King Size bed was very comfortable with crisp white sheets. The room was very clean and had separate WC, vanity unit, marble bath and wet room shower, air con, mini bar, a kettle to make hot drinks, robes, slippers and spa quality toiletries. The location was conveniently located to walk to the shops and nearby restaurants and the garden space was a relaxing oasis to return to for coffee or a snack. Breakfast was included in our rate and included an array of cold cuts, pastries, fruit and cereals. We cannot praise Fran and the staff at reception enough for the help they gave us during our stay, booking us on a guided tour of the Alhambra Palace at short notice and looking after our valuables whilst we were away. On our short break we did not have time to use the spa but it looked very clean. Would not hesitate to recommend or to visit again if we return to Granada.

Room Tip: We recommend staying in the modern annexe on the end, we stayed in room 110 which was a large room o...
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 6 September 2013
Dear Customer,

Our goal is that all our clients fully enjoy their stay and leave the hotel wishing to come back. Reading your critic it seems that we have achieved our goal.

Thank you for pointing out so many good things about us: Ample clean rooms with large bedding and all sort of commodities, convenient location, relaxing oasis garden, assorted breakfast, good service (we will congratulate Fran on your behalf). All in all a a great boutique hotel in Granada

Thank you very much for your confidence at Hospes hotels and recomend us. We do appreciate it.

Look forward to your next visit.

Yours sincerely,

Marc Passola
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 September 2013 via mobile

Building and overall deco and design very nice. Reception staff very friendly and helpful as well as spa staff. Breakfast staff very incompetent and inefficient. We had to wait for a cup of coffee for about 15 minutes.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MrProper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 6 September 2013
Dear Customer,

Thank you for having chosen Hospes Palacio de los Patos for your stay in Granada, also for your time to put these words in Trip Advisor.

We appreciate that your overall opinion about your stay with us is good.

We will let know about your positive comments to reception & Spa personnel, and we will review with our restaurant personnel the procedures to avoid similar situations in the future.

Sorry for the inconveniences caused. We wish to see you back soon in order you could see the changes.

Yours Sincerely,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 August 2013

My and my family stayed in this hotel for four nights in the middle of August. We stayed in the new building, and the rooms were fantastic - big, clean, light and having a separate toilet and shower room (the shower by the way was incredible!) was lovely. Mine and my brother's room wasn't made up as a twin, but staff came up almost immediately to separate the bed. We had one breakfast there which was lovely, and one evening meal, which was absolutely fantastic. Really good quality food. It is worth noting for anyone looking for a hotel with a pool that it is not a full sized swimming pool, and more of a (very cold!) spa splash pool. But was good to cool down from the sweltering august heat. There is also a lovely outside garden space, with big comfy chairs spaced out well.
My one complaint is the music, which I can see other reviewers have mentioned. Played from inconspicuous speakers dotted throughout the garden, the volume was far too loud. Me and my family could barely converse over the music, and we took to going to a nearby square for pre-dinner drinks rather than try to shout at eachother. We could also hear the music in our rooms, which was very irritating when you are trying to relax, and especially late at night while trying to sleep. Finally, the music was very repetitive and while it was fine for the first evening, by our fourth day there it was really putting us on edge. If this one thing could just be changed, it would have been a far more relaxing experience.
Overall it was a lovely hotel and I would recommend it, I just hope the music is sorted for people staying in the future!

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 6 September 2013
Dear Customer,

First of all thank for having chosen us for your family holidays and comments published in Trip Advisor.

We are really glad you liked so many things about us: the clean rooms, the lovely breakfast, the fantastic meal, our unique garden ...

We also take note about your music experience and we will pay more attention in the future regarding this item.

Again thanking you for your confidence in Hospes Hotels.

Yours Sincerely,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

This is another lovely Hospes hotel. I'll definately stay in these hotels on future trips to Spain. The staff are excellent: friendly, professional and efficient. We stayed in the Hospes Seville before travelling to Granada and it was the staff in Seville who recommended this hotel. They phoned ahead, got us a discount on an ungraded room and sorted us out with direction. We were met by excellent staff, a beautiful room in the old building which was lovely and cool (38 degrees outside when we arrived) and we took advantage of some spa treatments whilst there. Only a stones throw from all the restaurant action in the centre of Granada...beautiful garden and BBQ in the evening. I would return here again. No complaints.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Number1Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 6 September 2013
Dear Customer,

We are delighted to read your comments in Trip Advisor, they could not be better!

We love you are such a fun of Hospes Hotels and you fully enjoyed your stay with us.

Staying in Hospes Hotels is a great way to know Spain. We encourage you not to miss any of them!

Thank you again for recommending us. We look forward to your next visit.

Kindest Regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 August 2013

We books this using a Mr and Mrs Smith voucher. What a find. The hotel was amazing. The staff were all so helpful.

We had booked a basic double room - not sure if such a room category exists but were lucky enough to be upgraded to the Grand Suite (room 44)!!! This was just amazing. We got a nice orientation to the hotel by the man who showed up to our room. He even picked up where we were from and asked us about it during our trip to the room. Thats what you call personalised service.

We didn't eat in the hotel, except for breakfast, but the front desk staff recommended a few place to eat in the city.

The only down side would be the cost of parking over night. We had a hire car and it set us back €24. Wished we could have stayed longer.

Granada was such a beautiful city and this hotel is just great.

Room Tip: Room 44 - large reception area with a huge walk in bathroom - separate shower, bath, toilet. Little...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew_L_FandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 6 September 2013
Dear Customer,

First of all thank you for having chosen the Palacio de los Patos hotel for your stay in Granada and your nice comments about us in Trip Advisor.

We are glad you fully enjoyed your stay. It is our goal that every guest feel special, and our personnel from the very beginning make you feel welcomed.

We encourage you to try our restaurant and spa next time. You will not be disappointed!

Looking forward to receiving you again soon.

Kindest Regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hospes Palacio de los Patos

Property: Hospes Palacio de los Patos
Address: Calle Solarillo de Gracia 1, 18002 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Granada
#1 Luxury Hotel in Granada
#3 Business Hotel in Granada
#7 Romantic Hotel in Granada
#12 Family Hotel in Granada
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hospes Palacio de los Patos 5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hospes Palacio De Los Patos Hotel Granada

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