We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Could and should be so much more”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hospes Palacio de los Patos
Ranked #6 of 125 Hotels in Granada
Milwaukee, Wisconsin
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Could and should be so much more”
2 of 5 bubbles Reviewed 15 June 2014

Hospes Palacio de los Patos should be much more than it is. The property itself is relatively well located and very nicely designed. It has an older building through which you enter and check in and a new building with most of the guest rooms. The two buildings are connected by a pleasant courtyard where you can eat or drink outside.

The problem with the property is really one of cleanliness, maintenance and upkeep. We booked four rooms in the new building. Three of the rooms were just fine, but decidedly less clean than you would want any hotel room to be when you enter. The fourth room had a very bad odor which we traced to a corner behind the refrigerator. It smelled like something had died back there, perhaps literally.

We moved out of that room into the only remaining room available for the time we were there, which was in the older building. That room simply needed updating. The counters were stained, there was nowhere to sit, the bathroom floor flooded any time you used the shower, the room was loud with traffic noise until 2am, the air conditioning was weak in a town known for its heat. The staff was very friendly and sympathetic, but didn't (and perhaps couldn't) do anything to actually make our stay better. It just wasn't a great experience.

The hotel is located a bit away from the town's main attractions, but they are still within walking distance. The hotel gets great reviews from many other travellers, but our experience just wasn't in keeping with what others describe,

Room Tip: If you choose stay here, you've got to be in the new building.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 26 June 2014
Dear Guest,

First of all, thank you for your comments that will help us to improve.

We are glad to know you liked the hotel design, the location, the service and the terrace.

We apologize for all the inconveniences you have found during your stay. We are already working to ensure all our guest are fully satisfied.
We would like to inform you that our hotel regularly does pest controls and never had any incident like the one you are mentioning.

We thank you again for the time you have taken to review your experience and we hope we can welcome you back, so you can give us a second chance to show the real Hospes Experience that mention other guests.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,281 reviews from our community

Traveller rating
    816
    298
    112
    38
    17
See reviews for
231
798
37
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Seville, Spain
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Stayed 2 nights, the hotel was great. We were in the new section, the breakfast was great, and the outdoor bar area was very good, highly recommend from quality, service & position. This is a quality hotel

Room Tip: Look into difference between old building & new. We stayed in new section, very good
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 25 June 2014
Dear Guest,

Thank you for taking your time to write about your experience in our Hotel and for your recommendation.

Thank you, as well, for your kind words; we have shared it with all the staff.

I hope I can personally welcome you back on your next visit to Granada.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We stayed in the beautiful modern block – clean minimalist lines and an exquisitely designed bedroom. Exquisite design is something that permeates this hotel. The bed was big and very comfortable, the room was quiet and had everything one could wish for.

This was our first visit to Granada and our first experience of tapas was on the hotel's beautiful terrace. Our first drink was accompanied by a small bowl of delicious gazpacho with a sprinkling of finely diced onion and cucumber. Our second tapas was a spear of three local speciality sausages, served hot, glazed with a red sauce on a fine nest of crisp potato. This set a high bar for future tapas experiences and one that was never exceeded.

The staff at reception could not have been more helpful, from arranging for a car to pick us up at the airport to organising a tour of the Alhambra. This was an unforgettable experience thanks to an excellent guide whose knowledge and additional anecdotes greatly added to it.

We took up the hotel's advertised offer of dinner followed by a flamenco show in a cave above the town. An excellent meal – each course superb in the beautiful dining room with attentive and interested service. The set meal was also great value. A taxi ride to the show – which was great fun!

The breakfast buffet was also excellent, if a bit expensive. Presentation, choice and quality could not be faulted. There is also a cooked breakfast menu.

A beautiful hotel, certainly one of the best we have ever stayed in.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AT_UK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 25 June 2014
Dear Guest,

Thank you for taking your time to share your experience with us.
It is a pleasure to read such a nice review, specially coming from an expert traveller.

We are glad to know you enjoyed our delicious tapas at the terrace, our breakfast and the always caring staff service.

Visiting the Alhambra is a must while staying in Granada.

It's a great satisfaction for us you had a wonderful time in this beautiful city and we hope we can welcome you back soon.

Kind regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

This Hotel is like stepping in another world. The Staff are first rate , parking the car for you and taking your bags from the curb to you room.The atmosphere is relaxing with gardens around so you can sit and have a gin and tonic after the walk around Granada. Food first class

Room Tip: Hard to find if you drive yourself as Granada has a big one way system with very few right turns
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marplelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 25 June 2014
Dear Guest,

Thank you so much for your superb report about us.
Nothing makes us happier than reading about fully satisfied clients.

We are glad you enjoyed our relaxing atmosphere, our gardens, the excellent food of our Executive Chef, Blas Hidalgo, and the gin tonic of our wide drinks menu.

We hope we can welcome you back in the near future.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

In the schedule we had only 1-night in Granada, so I increased my hotel budget a little more and chose this hotel. I'm super happy on my decision, this place is something special, one of kind atmosphere, we had special experience even just 1-night :P Especially we were lucky that upgraded to nicer room (usually cost a lot more), very high ceiling, felt like staying in castle. In the maps, I thought location is not in the center, but you can walk many places for dining, shopping. If you want to hear something negative, parking is expensive and very small space, hard to get in and out, that's all. I will definitely go back to this hotel !!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tethro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 25 June 2014
Dear Guest,

First of all, we would like to thank you for choosing Hospes Palacio de los Patos during your one day visit to Granada, we are happy, as well, of hosting you.

We aim for excellent experiences for all our guests, it's a satisfaction to read your nice comments about us.

Thank you for recommending the hotel. If you are coming back to Granada do not hesitate to contact us again. Regarding the car, allow us to park it for you on your next visit, we provide valet parking to all our guest.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Stayed here 2 nights as part of a tour we booked Deluxe room but we got upgraded to a Junior Suite when we arrived. Hotel in good position in Granada, the staff very helpful particular thanks go to Francisco Perez, Front Desk Manager for his assistance re: our walking tour for the Alhambra Palace.

Our package included a set evening meal which was excellent, the staff in the restaurant were very good and thanks go to Nikola.

Room Tip: Junior Suite room 43 recommended mix of modern and old, top floor in the original building facing th...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fourpaws2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 24 June 2014
Dear Guest,

Thank you for choosing Hospes Palacio de los Patos during your visit to Granada and for writing your opinión about your stay with us.

We gave your special thanks to Francisco and Nataliegh, all our personnel works hard to ensure a great stay experience to our guest.

We are glad you have fully enjoyed with us.

Kind regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Our room was in the older building on the top floor.It was spacious with low windows,a lovely bathroom,complementary kettle etc and a large king size very comfy bed.
Although the hotel is on quite a busy road the noise didn't bother us with the windows closed and the air con on.
We didnt try the spa area but were shown around it on our arrival and it looked great.
Breakfast was served in the new building and the service was impeccable as was the service the one night in ate on the patio.garden area.The staff were great,no waiting to be served,tables cleared as soon as you had finished with a plate.
Very pleasant garden area to while away time with a cool drink on a hot day.
The hotel is a short pleasant walk from the main sites and the bus to the Alhambra.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pippip10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, 24 June 2014
Dear Guest,

Thank you for taking your time to write about your experience in our Hotel.

We are happy to know you enjoyed the relaxing atmosphere of our rooms, the restaurant, the terrace, the service and the location in the center of the city.

Our goal is to ensure our guests satisfaction; we have already communicated your nice comments to all our staff.

If you are coming back to Granada do not hesitate to contact us again.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Granada hotels
Albaicín
Hotel Casa 1800 Granada
Hotel Casa 1800 Granada
#7 of 125 in Granada
4.5 of 5 bubbles 1,596 reviews
Show Prices
Show Prices
Show Prices
Realejo - San Matias
Hotel Alhambra Palace
Hotel Alhambra Palace
#16 of 125 in Granada
4.0 of 5 bubbles 1,442 reviews
Santa Isabel la Real
#1 of 125 in Granada
4.5 of 5 bubbles 894 reviews
Realejo - San Matias
Gar-Anat Hotel Boutique
Gar-Anat Hotel Boutique
#2 of 125 in Granada
4.5 of 5 bubbles 923 reviews
Show Prices
Show Prices
Show Prices

Been to Hospes Palacio de los Patos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hospes Palacio de los Patos

Property: Hospes Palacio de los Patos
Address: Calle Solarillo de Gracia 1, 18002 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Granada
#1 Spa Hotel in Granada
#3 Business Hotel in Granada
#7 Romantic Hotel in Granada
#12 Family Hotel in Granada
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hospes Palacio de los Patos 5*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Priceline, Odigeo, Hotels.com, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hospes Palacio de los Patos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hospes Palacio De Los Patos Hotel Granada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing