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“Great Experience, Wonderful Staff”

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Hospes Palacio de los Patos
Ranked #8 of 122 Hotels in Granada
Certificate of Excellence
Reviewed 1 July 2014

We stayed three nights and had a pleasant experience. Francisco and his staff were amazing arranging an early birthday dinner for us so we could make our night tour of the Alhambra. The tapas dinner was delicious. He also arranged for an early breakfast on the day we left. Staff spoke exceptional English and were very helpful and accommodating. Our room was in the new building,was large and clean. The outside patio and terraces are lovely. We visited the spa for massages and that was great too. If I make it back to Granada I will stay again.

  • Stayed: June 2014, travelled with family
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Thank LizyJane2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 2 July 2014

Dear Guest,

First of all, thank you for staying in our Hotel while visiting Granada and for taking some of your time to write about your experience.

We are glad to know you enjoyed our service, the birthday tapas dinner, the rooms, the terrace and the Spa.

We have mentioned to Francisco and all the staff all your nice comments.

Will be a pleasure for us to welcome you back in the future.

Kind regards,

Marc Passola
General Manager

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536 - 542 of 1,431 reviews

Reviewed 27 June 2014

We recently spent three nights in Granada, the Hospes Palacio in a grand old house with a modern addition was a pleasant oasis. The patio is lovely and was a welcome and welcoming place to spend a nice afternoon having drinks. Our room was large with a great bath. the staff were professional and friendly. A very pleasant stay.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank lnscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 30 June 2014

Dear Guest,

First of all, I would like to thank you for choosing our Hotel during your stay in Granada and for taking some of your time to write about it.

We are glad to read you enjoyed your stay and in particular our lovely terrace and gardens, the room and the service.

If you are coming back to Granada do not hesitate to contact us again.

Best regards,

Marc Passola
General Manager

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Reviewed 25 June 2014

Spent five nights here & my wife & I thoroughly enjoyed our stay. On check in all arrangements (tours / tour guides / restaurants) booked through the hotel were reconfirmed. The room (Junior Suite) was both excellent & spotlessly clean, as was the entire hotel. Superb continental breakfast served by very pleasant & attentive staff. Staff overall were excellent - caring / interested & very knowledgeable. Located some 3 / 4 minutes walk away from the City Hall - couldn't be any more central. If any staff member had to be singled out for going above / beyond then Alejandro Lopez - can't praise his approach / attitude highly enough. Unquestionably an excellent hotel, well located with exceptional staff.

Room Tip: Take advice from the staff !
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  • Stayed: June 2014, travelled as a couple
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 26 June 2014

Dear Guest,

At Palacio de los Patos, our goal is to ensure that all of our guests enjoy a fully revitalizing experience. We are glad to know we have accomplished it.

Thank you for your kind words, we have shared it with all the staff and in particular to Alejandro.

We are happy you enjoyed your stay and liked our Palace from the XIXth century.

Thank you again for your nice comments.

Best regards,

Marc Passola
General Manager

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Reviewed 20 June 2014

We stayed three days in the new building. Our experience was that the place was spotless and the staff could not have been nicer. Regrettably, our room had issues. We were in one of the smaller rooms. They were a designers dream, but impractical. No one has corrected some of the issues the design team missed. There was only one chair for two people. The double bed was pushed up against a stone support column that should have been closer than end wall, not (curiously for a new design) out in the room. As a result you could only get onto the bed from one side (or the foot). Not a huge deal, but not normal, either. There were no shelves or drawers for clothes, only a hanging closet. The sink was fancy and unique, but took up so much room we had trouble placing the Things we all need nearby. The toilet and shower "wall" was glass. It has a modest curtain, but there is no privacy - noises are if anything amplified. Perhaps the larger rooms are better, but our two rooms were identical. Otherwise the place was a joy. Attentive staff, always clean, excellent breakfast choices, lovely outdoor patio. Great location for the old Town. I'd check out the larger room footprint if I were considering a stay.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Bud R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 26 June 2014

Dear Guest,

First of all, thank you for choosing our Hotel during your stay in Granada.

We appreciate your comments that will help us to improve. We are already working in all areas you mention to ensure a wonderful experience to all our guests.

We are glad to know that you liked our attentive staff, the excellent breakfast choices, the lovely outdoor patio, the location and found our Hotel spotless.

Best regards,

Marc Passola
General Manager

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Reviewed 15 June 2014

Hospes Palacio de los Patos should be much more than it is. The property itself is relatively well located and very nicely designed. It has an older building through which you enter and check in and a new building with most of the guest rooms. The two buildings are connected by a pleasant courtyard where you can eat or drink outside.

The problem with the property is really one of cleanliness, maintenance and upkeep. We booked four rooms in the new building. Three of the rooms were just fine, but decidedly less clean than you would want any hotel room to be when you enter. The fourth room had a very bad odor which we traced to a corner behind the refrigerator. It smelled like something had died back there, perhaps literally.

We moved out of that room into the only remaining room available for the time we were there, which was in the older building. That room simply needed updating. The counters were stained, there was nowhere to sit, the bathroom floor flooded any time you used the shower, the room was loud with traffic noise until 2am, the air conditioning was weak in a town known for its heat. The staff was very friendly and sympathetic, but didn't (and perhaps couldn't) do anything to actually make our stay better. It just wasn't a great experience.

The hotel is located a bit away from the town's main attractions, but they are still within walking distance. The hotel gets great reviews from many other travellers, but our experience just wasn't in keeping with what others describe,

Room Tip: If you choose stay here, you've got to be in the new building.
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  • Stayed: June 2014, travelled with family
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4  Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 26 June 2014

Dear Guest,

First of all, thank you for your comments that will help us to improve.

We are glad to know you liked the hotel design, the location, the service and the terrace.

We apologize for all the inconveniences you have found during your stay. We are already working to ensure all our guest are fully satisfied.
We would like to inform you that our hotel regularly does pest controls and never had any incident like the one you are mentioning.

We thank you again for the time you have taken to review your experience and we hope we can welcome you back, so you can give us a second chance to show the real Hospes Experience that mention other guests.

Best regards,

Marc Passola
General Manager

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Reviewed 2 June 2014

Stayed 2 nights, the hotel was great. We were in the new section, the breakfast was great, and the outdoor bar area was very good, highly recommend from quality, service & position. This is a quality hotel

Room Tip: Look into difference between old building & new. We stayed in new section, very good
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  • Stayed: May 2014, travelled with family
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1  Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for taking your time to write about your experience in our Hotel and for your recommendation.

Thank you, as well, for your kind words; we have shared it with all the staff.

I hope I can personally welcome you back on your next visit to Granada.

Best regards,

Marc Passola
General Manager

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Reviewed 1 June 2014

We stayed in the beautiful modern block – clean minimalist lines and an exquisitely designed bedroom. Exquisite design is something that permeates this hotel. The bed was big and very comfortable, the room was quiet and had everything one could wish for.

This was our first visit to Granada and our first experience of tapas was on the hotel's beautiful terrace. Our first drink was accompanied by a small bowl of delicious gazpacho with a sprinkling of finely diced onion and cucumber. Our second tapas was a spear of three local speciality sausages, served hot, glazed with a red sauce on a fine nest of crisp potato. This set a high bar for future tapas experiences and one that was never exceeded.

The staff at reception could not have been more helpful, from arranging for a car to pick us up at the airport to organising a tour of the Alhambra. This was an unforgettable experience thanks to an excellent guide whose knowledge and additional anecdotes greatly added to it.

We took up the hotel's advertised offer of dinner followed by a flamenco show in a cave above the town. An excellent meal – each course superb in the beautiful dining room with attentive and interested service. The set meal was also great value. A taxi ride to the show – which was great fun!

The breakfast buffet was also excellent, if a bit expensive. Presentation, choice and quality could not be faulted. There is also a cooked breakfast menu.

A beautiful hotel, certainly one of the best we have ever stayed in.

  • Stayed: May 2014, travelled as a couple
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Thank AT_UK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for taking your time to share your experience with us.
It is a pleasure to read such a nice review, specially coming from an expert traveller.

We are glad to know you enjoyed our delicious tapas at the terrace, our breakfast and the always caring staff service.

Visiting the Alhambra is a must while staying in Granada.

It's a great satisfaction for us you had a wonderful time in this beautiful city and we hope we can welcome you back soon.

Kind regards,

Marc Passola
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hospes Palacio de los Patos

Address: Calle Solarillo de Gracia 1, 18002 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Granada
#2 Luxury Hotel in Granada
#3 Business Hotel in Granada
#7 Romantic Hotel in Granada
#12 Family Hotel in Granada
Price Range: £127 - £461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hospes Palacio de los Patos 5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hospes Palacio De Los Patos Hotel Granada

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