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“Lourdes at front desk :(”

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NH Collection Granada Victoria
Ranked #8 of 122 Hotels in Granada
Certificate of Excellence
GreenLeadersSilver level
Indianapolis, Indiana
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Lourdes at front desk :(”
Reviewed 14 November 2013

Hotel was fine. Some nice touches.... But my key card stopped working after I went to breakfast. I went to the front desk and told Lourdes my name & room number. She said she could not restore my key until I produced photo ID. I told her I just returned from breakfast and all I had was a plumb. She said it was hotel policy, for my safety. Finally she asked my roommates name & after I told her, she gave me my key. I was in the reception area when my roommate came with the same problem. She asked her right away who her roommate was. Did she learn or does she profile? My skin clearly darker than my roommate!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmama63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,880 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Spanish first
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  • Any
English first
San Francisco, California
Level 5 Contributor
58 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 6 November 2013

Having read a bunch of reviews before going to the hotel, and then experiencing the hotel, here’s what you need to know.

The good:

Location -- As other reviews indicate, this is a very central location. However, note that the tourist area of Granada is not huge, so finding a hotel with a good location isn’t a major obstacle. Hotels that I saw in other areas of the tourist zone would have been an equally fine location.

Parking -- the hotel has a parking garage connected to it. If you’re driving into Granada this is a nice feature because you don’t have to worry about getting from a parking garage to your hotel. Cost is approximately 20 euros per day. As some reviews note, it is a fairly tight garage, but if you have a compact car or smaller you’ll be fine. Trust me, I saw another garage in Granada that was much tighter.

**very important note about finding the hotel -- the hotel’s directions tell you to turn right when you see a Burger King on the left. Perhaps it was just us, but we found it difficult to spot the Burger King and missed the turn. Driving in Granada is not difficult if you’ve driven in cities before (particularly cities in Europe), but if you miss the turn where the Burger King is you quickly get to the much more hectic part of the city that requires a special permit. My advice is to be extremely careful in your navigating. Another point of reference is the Massomo Dutti store, which is more visible and is on your right. When you see that you’re almost at the place where you need to turn right **

The pretty good:

Staff -- the majority of the staff was helpful and friendly enough. One man working at the front desk seemed less friendly. I see one review about the staff’s English comprehension. I speak decent Spanish, but relied exclusively on English in dealing with front desk staff and had zero issues.

Rooms -- rooms are fairly small. Not great space for two suitcases. Bed was two twin beds pushed together. Modern decor. Like many European hotels there is no outlet in the bathroom. Safe was a nice size.

Noise -- we were on the street side, which seemed like it might be a problem. Ultimately though the noise wasn’t bad, even during morning traffic. That said, we were here on weekdays, and I would guess that weekend nights, particularly during more busy times of the year, might get too loud with pedestrians.

The ok:

Wifi -- yes, there was free wifi. But it was very slow, and required a new code every day.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank EP99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 October 2013

Lovely historic hotel, in a great location. Well maintained, classy, lovely breakfast, nice lounge, fabulous bed, great pillows, good shower, nice views out the windows. Steps from the tapas routes, the tourist info office, great shopping - what more could you want? Light sleepers may want earplugs just because of the location in a central and busy area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank NDGTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2013

excellent stay: hotel placement - very comfortable to use it even walking around the center of the city, friendly and fast staff spoken english very well, large rooms with finest environment, large parking with the local access by elevator, great view from the openning doors-windows with small but comfortable balcony

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
2 Thank Alexander T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 October 2013

Excellent central location. Good breakfast. Room so dark you could hardly read a map. Closet so dark you could barely see what was in it. We asked for another lamp but all they did was change a bulb. To get a room with more light we had to face a noisy street. Our choice was dark or noise so we chose dark. Be warned.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
1 Thank jfried01Nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California, Usa
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

This hotel is NOT a four star one. The furniture in the lobby is akin to that found at the Salvation Army, if not worse. I could not bring myself to look at them. The furniture was old and dirty. The picture shown on the web of the rooms is NOT what you get. According to their advertising the rooms are "luminousos" (bright). This not so. It is quite the contrary. The room we finally settled for had a 12 volt light in the dressing area. We could not see ourselves during the day or night. The room is in disrepair. I do not recommend this hotel. The only redeeming quality was the staff.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
1 Thank Lourdes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 22 October 2013

This hotel is in a lively area of Granada with many fun outdoor restaurants nearby. It is a close walk to the cathedral and a reasonable walk to the Alhambra and the river walk. The staff does not speak perfect English, so be prepared with Spanish if possible. We had an interior room, so I cannot speak to the views of the exterior rooms. There is a taxi stand nearby, so it is easy to catch a cab back to the train station when you leave town. The rooms are in good shape but are not luxurious. In general, this hotel gets the job done because of its good location and solid performance in the other categories.

Room Tip: There are interior and exterior rooms. If you want a street view, ask for an exterior room. The in...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Granada Victoria

Property: NH Collection Granada Victoria
Address: Puerta Real, 3, 18009 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Granada
#1 Business Hotel in Granada
#2 Family Hotel in Granada
#2 Luxury Hotel in Granada
#8 Romantic Hotel in Granada
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Collection Granada Victoria 4*
Number of rooms: 69
Official Description (provided by the hotel):
The NH Collection Granada Victoria is located in the historic city of Granada at the foot of the majestic Sierra Nevada mountain range and the intersection of three rivers. ... more   less 
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Also Known As:
Nh Hotels Granada
Nh Hotel Granada

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