We went to Granada for 3 days and chose this hotel because a. there were such good reviews on it and b. we wanted a room with twin beds or a king-size bed, and the hotel photos gave an impression that there were exactly such beds in there. And we were completely dissapointed.
On arrival it appeared that we'd booked ( via booking.com ) a double room with a queen bed instead of a twin - that to have twin beds we'd had to specifically order a twin room. But while booking we were not offered a choice between twin or double (I suggest all the former ones were booked at the moment), so I didn't know there was such an option as a twin room at all. But I made a comment in my reservation that we'd prefer a room with twin beds. Also I wrote an email to the hotel, letting them know that I'd made a booking, and asked for twin beds as well. And obviously, nobody reads such a crap and nobody answered me that dear guest, we're very sorry, you'd ordered a double room, so twin or king-size beds are not available. Because I'd have canceled our reservation that very moment.
So, the hotel manager very politely explained us my mistake and said that he couldn't help us. Then he offered us a tripple room for the 1st night, which was very nice of him, right. But he couldn't offer anything for the other 2 nights, so we spent them in a tiny double room with, imho, narrow for two people queen bed, which shaked every time one of us turned in our sleep.
The tripple room was on the 3rd floor, it wasn't small, but wasn't cosy at all.
The double room was on the 2nd floor. it was tiny but had a nice shower, which was bigger than that in the tipple.
In both rooms there were no soundproof at all - from the very early morning on we heard all our neighbors (that is above, under and next to us) getting up, taking their showers, flushing their toilets, banging their bathroom doors, leaving their rooms etc.
The sink in our the double room was fixed at the base and we were trying not to move it while washing.
Also there were 3 sockets in the room, but all of them were behind bed headboards and one couldn't use them as these headboards were attached to the wall, so the only place you could charge your mobile phone in was a bathroom.
So for us the only good thing about this hotel for us was the Internet, which was quick and free of charge.
As for good things - as a lot of people have mentioned - the hotel manager was very polite and eager to help with the sightseeing and all. The hotel is 7 minutes walk to the very center of the city. The rooms are clean and I liket the towels. There were also free bath gels and shampoos in the bathroom which is always pleasent.
So, I wouldn't stay in this hotel again as I expected something quite different.
Also be aware that there were no Tea/Coffee Maker, Microwave, Electric Kettle" in the room as advertised in room facilities, but I guess they might've been at the basement lounge.
- Official Description (provided by the hotel):
- Description and services: Reina Mora Hotel is a recently built hotel (2005) located in the heart of the city centre just 3 minutes walk from the Congress Centre and within a few minutes walk from the most important monuments. Four-story building, modern construction, outward-facing rooms. 16 rooms available and lounge (available in October 2009). 24-hour reception service. 16 rooms available, all outward-facing. Single, single (big bed), twin, double (big bed), triple and quadruple rooms and one junior suite, all equipped with:• Air-conditioning• Central heating• Mini bar• Telephone• Wifi and cable Internet access in all the hotel.• Satellite TV• Bathroom• Towel-dryer• Sound-proof rooms (double glass windows)• Family rooms up to 6 people • Non smoking rooms• Pillow Menu in all the rooms (Low-Medium-High). Private parking on request and with charge Eur 13.00 per day (Please, indicate it in "Special Requests"). There will be a lounge for guests available in October 2009, offering free tea, coffee and infusions. Laundry service (not included in the price). ... more less
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