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“not bad but we expected smtg different” 3 of 5 bubbles
Review of Hotel Reina Mora

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Hotel Reina Mora
Ranked #82 of 125 Hotels in Granada
Russia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“not bad but we expected smtg different”
3 of 5 bubbles Reviewed 19 October 2011

We went to Granada for 3 days and chose this hotel because a. there were such good reviews on it and b. we wanted a room with twin beds or a king-size bed, and the hotel photos gave an impression that there were exactly such beds in there. And we were completely dissapointed.

On arrival it appeared that we'd booked ( via booking.com ) a double room with a queen bed instead of a twin - that to have twin beds we'd had to specifically order a twin room. But while booking we were not offered a choice between twin or double (I suggest all the former ones were booked at the moment), so I didn't know there was such an option as a twin room at all. But I made a comment in my reservation that we'd prefer a room with twin beds. Also I wrote an email to the hotel, letting them know that I'd made a booking, and asked for twin beds as well. And obviously, nobody reads such a crap and nobody answered me that dear guest, we're very sorry, you'd ordered a double room, so twin or king-size beds are not available. Because I'd have canceled our reservation that very moment.

So, the hotel manager very politely explained us my mistake and said that he couldn't help us. Then he offered us a tripple room for the 1st night, which was very nice of him, right. But he couldn't offer anything for the other 2 nights, so we spent them in a tiny double room with, imho, narrow for two people queen bed, which shaked every time one of us turned in our sleep.

The tripple room was on the 3rd floor, it wasn't small, but wasn't cosy at all.
The double room was on the 2nd floor. it was tiny but had a nice shower, which was bigger than that in the tipple.

In both rooms there were no soundproof at all - from the very early morning on we heard all our neighbors (that is above, under and next to us) getting up, taking their showers, flushing their toilets, banging their bathroom doors, leaving their rooms etc.

The sink in our the double room was fixed at the base and we were trying not to move it while washing.

Also there were 3 sockets in the room, but all of them were behind bed headboards and one couldn't use them as these headboards were attached to the wall, so the only place you could charge your mobile phone in was a bathroom.

So for us the only good thing about this hotel for us was the Internet, which was quick and free of charge.

As for good things - as a lot of people have mentioned - the hotel manager was very polite and eager to help with the sightseeing and all. The hotel is 7 minutes walk to the very center of the city. The rooms are clean and I liket the towels. There were also free bath gels and shampoos in the bathroom which is always pleasent.

So, I wouldn't stay in this hotel again as I expected something quite different.

Also be aware that there were no Tea/Coffee Maker, Microwave, Electric Kettle" in the room as advertised in room facilities, but I guess they might've been at the basement lounge.

Room Tip: I guess a twin room or a double superior room are better size then double ones. the 4th floor is the...
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank OlgaBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    75
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    31
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    10
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39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Bergen, Norway
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 October 2011

Here is a really nice, clean, quite, centrally located and reasonably priced Hotel in Granada, Spain. It is marked as a 2 Star Hotel, but it is at least a 3+ Star Hotel. We stayed a week and really enjoyed our stay! Look no further, here is the Hotel that you are looking for in Granada!

Room Tip: We had 2# rooms on the 3rd floor, facing the street, and found them to be nice, clean and quite.
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  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank williamftucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 September 2011

Fantastic hotel away from the hustle and bustle of Granada, it is fairly central (10 min walk to the cathedral and Capilla Real) but manages to be quiet and a good getaway spot. Staff were very friendly and helpful and the room was small but spotlessly clean with a seemingly brand new bathroom and massive private patio area (we were on the 4th floor). It has a computer that guests can use as well as wifi and a lounge in the basement where you can get tea and coffee any time and pastries etc in the mornings. On site underground parking was secure as well. Can thouroughly recommend this hotel!

Room Tip: Choose a room on the upper floors if you can, further away from any street noise.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank csec10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalaheo
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

Our family of 4 stayed 3 nights in March, 2011, and were completely happy with our loft bedroom that featured 3 comfortable beds with fresh linens and blankets, a sitting area, plenty of closet space and a modern clean bathroom. The owner was most helpful and accommodating, especially when we arrived late at night and got lost on the one-way streets, as was the friendly night clerk. A bonus is the downstairs lounge with round-the-clock complimentary coffee, tea, cookies, computer, couches and travel books. It was an easy 5-10 minute walk to the main downtown restaurants and shops and just another 10 minute hike up to Alhambra Palace (good exercise for the able-bodied or you can take a
bus or taxi). Since we were only in the room early mornings, maybe a few minutes to change clothes before dinner, and then for showers and sleeping at night, some of the concerns expressed by other reviewers were not significant for us. We thoroughly enjoyed our stay at Reina Mora, feel that it was a good value for the price, and would definitely stay there again if we are ever fortunate to return.

Room Tip: The loft room has 2 dbl and 1 single bed so good for families. You must be able to take one flight...
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  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JanieKalaheo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey Shore
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 18 July 2011

We just returned from a two-day visit to Granada in which we stayed at Hotel Reina Mora. The hotel was spotless and quiet, and the staff incredibly friendly and helpful. Before we arrived at Reina Mora we weren’t quite sure what to expect because we had a reservation for three people at a very affordable rate of 66 euros per night. We were pleasantly surprised to find that the hotel was recently renovated and also conveniently located within a short walk from the little red buses that take you to the Alhambra and Albayzin.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BeachipichiNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 June 2011

staff were very friendly and showed us in detail how to get around the city. The rooms were clean, comfortable, and quiet. Definitely value for money.
They also have a lounge / breakfast area where there is a computer and free breakfast.
The cathedral is just 10 mins away, as well as the bus that takes you to the alhambra.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BartYao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 June 2011

Feris, the owner was very helpful in helping us to plan the highlights to see during our stay in Grenada.. The hotel was within walking distance of the bus to LaAlhambra and it was nice that they offered free access to a computer and a comfortable lounge area with coffee and tea availble. There is a very light breakfast in the morning that is self serve. The location was on a small street that was more like an ally so had very little traffic or noise. The linens were of excellent quality and the beds were very comfortable. We were very pleased, especially with the location and the warm, helpful service of the management.

Room Tip: Ask for a room on a higher floor
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janecopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Reina Mora

Property: Hotel Reina Mora
Address: Calle Nueva de La Virgen 40, 18005 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #82 of 125 Hotels in Granada
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Reina Mora 2*
Number of rooms: 15
Official Description (provided by the hotel):
Description and services: Reina Mora Hotel is a recently built hotel (2005) located in the heart of the city centre just 3 minutes walk from the Congress Centre and within a few minutes walk from the most important monuments. Four-story building, modern construction, outward-facing rooms. 16 rooms available and lounge (available in October 2009). 24-hour reception service. 16 rooms available, all outward-facing. Single, single (big bed), twin, double (big bed), triple and quadruple rooms and one junior suite, all equipped with:• Air-conditioning• Central heating• Mini bar• Telephone• Wifi and cable Internet access in all the hotel.• Satellite TV• Bathroom• Towel-dryer• Sound-proof rooms (double glass windows)• Family rooms up to 6 people • Non smoking rooms• Pillow Menu in all the rooms (Low-Medium-High). Private parking on request and with charge Eur 13.00 per day (Please, indicate it in "Special Requests"). There will be a lounge for guests available in October 2009, offering free tea, coffee and infusions. Laundry service (not included in the price). ... more   less 
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