We found this hotel by searching on Trip Advisor and liked the sound of the reviews as well as the reasonable pricing. However, it far exceeded our expectations. From the moment of booking over the internet (and asking lots of questions!) staff were helpful and welcoming. We drove to the hotel and found the directions (both map and written instructions) emailed to us on booking were very easy to follow and we made it to the hotel on the first attempt. That is saying something when you are talking about driving in the historical district of a typical Spanish city! (Read: networks of narrow one way streets!)
First impressions are everything and the entrance to the hotel and reception are clean and welcoming, giving the impression of professional, friendly and helpful service - which proved to be true throughout our stay. Parking was directly opposite the hotel in a secure parking garage.
Our first touristy interaction with the front desk staff was to be given a map of the city centre and a very helpful and detailed briefing of main sights, places to eat etc etc. The staff member in question must have spent at least 15mins talking with us personally about our plans for our stay and giving suggestions! In fact, every single person we dealt with on the front desk was very friendly, professional and helpful. The hotel is also very well located for all sights, probably about 5-10mins walk from the main touristy district.
The room was smallish, but this is to be expected in Europe. It was beautifully furnished and decorated to what we felt was the standard of a 4* hotel. Everything was exceptionally clean and the breakfast room was a really nice touch - it was furnished in an upmarket living room style and had the option of a large dining style table or couches for eating your breakfast. On asking mangement for their thinking behind this, they said they wanted it to feel like a home. It certainly was much more relaxing and personal than your traditional restaurant style hotel breakfast room. Also on breakfast, we had to check out very early in order to get to another town for ongoing travel plans and the staff were extremely accommodating, preparing breakfast for us a whole HOUR ahead of the time they usually started breakfast. Might we add, we did not request this service. We were happy to miss breakfast since we were departing well outside the alotted times, but staff insisted on preparing it for us early.
After saying all this, it should come as no surprise that although we had only booked for one night, we decided to stay for two.
We hope to return to Granada in the future and when we do we won't even bother looking at other hotels. Reina Mora is exceptional - book it!
- Official Description (provided by the hotel):
- Description and services: Reina Mora Hotel is a recently built hotel (2005) located in the heart of the city centre just 3 minutes walk from the Congress Centre and within a few minutes walk from the most important monuments. Four-story building, modern construction, outward-facing rooms. 16 rooms available and lounge (available in October 2009). 24-hour reception service. 16 rooms available, all outward-facing. Single, single (big bed), twin, double (big bed), triple and quadruple rooms and one junior suite, all equipped with:• Air-conditioning• Central heating• Mini bar• Telephone• Wifi and cable Internet access in all the hotel.• Satellite TV• Bathroom• Towel-dryer• Sound-proof rooms (double glass windows)• Family rooms up to 6 people • Non smoking rooms• Pillow Menu in all the rooms (Low-Medium-High). Private parking on request and with charge Eur 13.00 per day (Please, indicate it in "Special Requests"). There will be a lounge for guests available in October 2009, offering free tea, coffee and infusions. Laundry service (not included in the price). ... more less
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