I was really disappointed with this hotel. Except for the lobby, this hotel is completely overrated and should never ever be a 4-star hotel. Staff (though not unfriendly) were sloppy and uncaring. We were in Granada in the winter (beginning of January) and the temperature would reach around 14ºC during the day. The room was HOT since the sun was shining on the window all day long. Really, really hot and uncomfortable. We called the front desk and asked for help in turning the heat off and they said that there was no individual temperature control. That´s absolutely unacceptable for a so called 4-star hotel. They sent someone to the room to unlock the window which, for safety reasons, would only open a little bit. The window was huge and very low and it was very disturbing to have it completely open. In addition to a real risk of fall, I did not pay high price to have bugs coming into my apartment because we couldn´t turn the AC on.
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