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“One hotel employee can ruin an opinion of a hotel”

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Abades Nevada Palace
Ranked #66 of 125 Hotels in Granada
Dallas, Texas
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“One hotel employee can ruin an opinion of a hotel”
3 of 5 bubbles Reviewed 22 May 2012

Only stayed a night in the hotel. It is very clean and a great sleep. I was pleased with the arrangements until I went to depart. One staff member was incredibly rude over a basic question asked multiple times both in Spanish and in English. Just wanted to use the services one last time before departing. The person was very dismissive and not interested in answering the question regardless of how it was asked; snapped "use your room" when I asked a third time to use the facilities...never answered the first two times, instead kept stating nothing was left in the lobby and too look around. Also had to state (2x) I already checked out of my room. The fourth time asked, I was given a dismmissing hand wave, an abrupt turn on heels and a departure through a door as I made out, "dining room".
Aside from this one staff member, who truly ruined my thoughts of this hotel, all other staff members were friendly and exceptionally professional.

  • Stayed May 2012, travelled solo
    • Value
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Helpful?
1 Thank ShesOutandAbout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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696 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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US
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 February 2012

We were with insight vacation group for a short one night stay. I was very impressed by the cleanliness of the hotel and the overall very modernized atmosphere. It looks a very new hotel.

  • Stayed August 2011, travelled with family
    • Value
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Helpful?
1 Thank justrateit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Alcazares, Spain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 15 January 2012

We booked this hotel through Clever Hotels.com via Trivago. We needed a hotel close to the city with an indoor swimming pool for our young daughter. Our GPS could not find the hotel or the street address we had printed on the confirmation, and so we drove around Granada for an hour and had to ask directions several times. When we finally found the hotel we were told by the check in clerk that the street has 2 names and it doesn't usually show up correctly on GPS. We were also advised that our daughter was too young to use the indoor pool. Nowhere on either of the websites was there any information to advise that the age limit was 16yrs and above to use the indoor swimming pool. We also booked this hotel under the impression from other reviews that it was a 10min walk into the city (perhaps if you are jogging or speed walking). It is definately more like a 30-45mins walk. Private parking under the hotel is 15euro per day but it's so far out of town, on street parking is not a problem. The room had a black out blind which was necessary to use as the only other window coverings were horrible orange paper like strips which left gaps looking straight out into the houses across the street. We had no idea how to work the blackout blind there was no indication in the room on how to pull it down. We eventually found a switch identical to the light switches next to the head board. You could see from previous use that other people had tried to pull the blind down by hand as it was dirty and broken at the bottom. The hotel, although tastefully designed had absolutely no atmosphere, it has a big open and cold atrium with uncomfortable seating which doesn't make you want to relax and spend time having a drink. The cooked breakfast was also cold. I would not stay at this hotel again and regret making the booking.

  • Stayed January 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank ONeills77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Granada hotels

Lisbon
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

We stayed at this hotel for 5 days including New Year's Eve. We booked with half board and it was a good value since most of the dinners were buffet, and only one a la carte, and the buffet offered a better variety, however the a la carte dinner was good but didn't offer many choices.

Breakfast in hotel was very good, plenty of choice.

We had a problem related to the New Year's Eve dinner since we have booked previously half board and they wanted us to charge us an extra payment, 25EUR per person for the dinner, however this issue was quickly solved and I believed it was a misunderstanding between the hotel and the agency.

Regarding New Year's Eve, I think the hotel could have organized some kind of animation like music or something like that since in Granada's center all tapas bars and pubs were closed and there was only some kind of animation in Plaza del Carmen which in my opinion was very poor and it only started at 11:30pm and finished around 1:00am.

The rooms as well as the entire hotel are beautifully decorated. The room was warm, clean and comfortable but as a couple we would prefer a king size bed instead of 2 separate beds. The biggest problem in the room was that there was only one channel TV in English (BBC News) the rest were all Spanish channels.

Parking the car in the hotel is very expensive (15EUR per night) and despite the fact that it is difficult to park the car in the center of Granada we could park the car every night in streets near the hotel.

The staff are friendly specially in the restaurant, however they don't speak any English in the restaurant only Spanish which I think should be improved since this is a skill everyone should have when working in tourism industry. This was a problem not only in the Hotel but in other touristic places as Sierra Nevada where almost no one speaks English. Alhambra was the only place in Granada where I found people who could speak English.

Hotel is near to the center by car (10 to 15 minutes), as well as near the Alhambra (10 minutes) and Sierra Nevada (30 to 45 minutes). A cab ride to the center of Granada costs around 7 to 8 EUR.

Overall we had a good time in this hotel.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank andreiapep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibraltar
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

We stayed in the Abades Nevada Hotel over Xmas New Years and had a fantastic time. The room was well equipped and the spa experience really enjoyable. the only thing was that the room was TOO HOT and on our last day we discovered that we should have advised reception to change the winter AC ( heating) to Summer AC(cooling) however this was not a major thing!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank xxxlovethetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

The hotel is a boutique hotel that is located about 10 minutes drive from the centre of Granada (7 euro cab ride). The hotel room is modern and clean. I cannot say that any design features stood out, but the colour palette of brown and yellow worked nicely. The hotel staff is generally helpful.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
1 Thank Gina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbadesGranada, Director General at Abades Nevada Palace, responded to this review, 30 November 2011
Dear guest, Thank you very much for your comments. We will be delighted to welcome you back to Granada soon.
Best Regads
The Managemente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Candelaria, Spain
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 November 2011

We just came back form our trip and everything was wonderful. Granada is a beautiful city to walk around and get lost in its full of history streets. Don't miss to visit Albaycin and Sacromonte and, of course, the Alhambra (one of the 7 world wonders) and Generalife. You must buy your entry to these monuments with at least 2 weeks before your visit to make sure they won't run out of tickets because the daily visits are limited.
The hotel was perfect and we could enjoy not only our beautiful room but the gym and spa too and everyone around there was nice and polite. They even helped us to solve a problem we had with a taxi driver.
About what and where to eat, Granada is well know for its "caña y tapa" (beer and dish). So don't waste your money in tourist restaurants and go for a regular bar. You'll mix up with the helpful native people, and will eat and drink a lot for just a few euros.
But don't forget to visit one of the various teterias (tea shops) you'll find at almost every corner.
And, for last, if you love to ski or snowboard, you can always go for it at the nearest Sierra Nevada.
1 place that worth a million!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyTsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbadesGranada, Director General at Abades Nevada Palace, responded to this review, 30 November 2011
Dear Guest, We are very happy to know that you enjoyed your time in our hotel and our city. We will be pleased to welcome to back soon.
Best Regads,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Abades Nevada Palace

Property: Abades Nevada Palace
Address: Calle Sultana 3, 18008 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Granada
#15 Business Hotel in Granada
#28 Luxury Hotel in Granada
Price Range (Based on Average Rates): £
Hotel Class:4 star — Abades Nevada Palace 4*
Number of rooms: 235
Official Description (provided by the hotel):
The hotel is located in the new residential area of Granada and just a few minutes from downtown. Its proximity to the sport stadiums, the road to Sierra Nevada and the Alhambra make of Palace Nevada Abades the perfect choice. The modern hotel is a functional building, perfectly equipped and with the latest facilities. Thanks to the elliptical shape of the hotel, the 258 rooms (235 rooms and 23 apartments) have spectacular views of Sierra Nevada, the Alhambra and the city. The hotel facilitates business meetings, conferences, product launches, meetings with the press, etc. Naturally, also family, friends or business events, among others. ... more   less 
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Also Known As:
Abades Nevada Palace Granada
Abades Nevada Palace Hotel Granada

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