We stayed in Hostal Venecia for three nights. The rooms were lovely, very traditional, clean and comfortable. Excellent location - you couldn't get better really; just a short walk to L'Alhambra and other restaurants and bars.
Unfortunately, the service was not great. We arrived in Granada and were lucky to catch the owner at the reception. He told us that we were staying in another of his properties up the road. This was fine by us. However, when we wanted to pay for our room the day before check-out (as we were leaving very early the next morning) we couldn't find anyone at reception. At one point, there were three of us waiting outside the reception door, one girl with all of her luggage and couldn't check in. I know that another reviewer has said that this is a family run hostal and that receptions are not available for 24 hours in Spain, but we traveled for three weeks across Spain and didn't have this problem in any other hostal. We weren't aware that there was a number to call to see the owner and neither were the other travelers. If we had been told about a number to call or informed about reception opening times when we checked in we really wouldn't have minded. But unfortunately for us, we spent our last day in Granada going back and forth to the hostal to try and pay!
This is a real shame because the hostal itself is lovely and the location is excellent.
- Official Description (provided by the hotel):
- Located in central Granada, at the foot of the Alhambra, the most visited monument in the whole country, a short walk from Plaza Nueva, the Cathedral, the Albaizin, Alcaiceria and other interesting sites of Granada, is the Venice apartments. Clean, quiet, great staff and reasonable prices are the services provided by this family property, which has over 15 years serving customers worldwide. ... more less
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