We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not for us.” 2 of 5 bubbles
Review of EME Catedral Hotel

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
EME Catedral Hotel
Ranked #45 of 179 Hotels in Seville
Edinburgh, United Kingdom
Level Contributor
148 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“Not for us.”
2 of 5 bubbles Reviewed 8 September 2013

Our TA had booked us into this hotel for one night at the end of a trip. Having read the mixed reviews we decided that as it was for only one night, the less positive remarks would not bother us so we let the booking stand rather than request another hotel.

The good points:
Location. Exactly where we wanted to be for the plans we had.

Excellent breakfast, good selection of hot and cold food, and all sorts of fruits, cereals, breads, pastries, juices etc. Very good service.

Reception staff were really good, welcoming, friendly and efficient with both check in and check out and our back up wake up call arrived on time. Too early to get into our room when we arrived before 9-30 am, our luggage was left secured and when we returned in the afternoon it had already been placed in the room.

Not so good for future guests.
We had requested a quiet room with a shower and were given a room to the rear. I think it was number 220. Ordinarily it would be quieter, but we were awakened at 0700 by workmen working on the total renovation of a building just a few feet away across the narrow street from us. As our alarm was set for the same time due to our flight time, this did not affect us that morning, but the renovation looks as if it will run for some weeks or months to come and it is noisy enough to waken you and keep you awake therafter.
The bad points.
First appearance is of a smart, modern, beautifully designed building with a pretty water feature in the atrium and candles and soft lighting in the evening. However, in our opinion it has all been over designed to the extent that some functionality is lost.

Lighting is the main issue. Everywhere is stone coloured walls, many floors are black in colour with unmarked steps all over the place sometimes where you least expect them and difficult to see in the dim lighting. You have to watch every step you take. There was some kind of public room to the left on entering but it was too dark to see inside it.

Our room had stone coloured walls and a black shiny wall in a sort of zig zag shape. One bedside light flickered on and off as if there was a loose wire. It was unusable. The second so-called bedside light was suspended from the ceiling but turned back upwards above bed height directing light only upwards towards the ceiling, so neither of us could read in bed. The only other lighting was a table lamp which lit the table surface and a bit of wall, and a triple standing lamp which lit part of a wall and ceiling. We had some difficulty later at night trying to find the switches to turn these off as it was so dark in the room. We never did get the safe to work, probably because it was near floor level and too dark to read the instructions even in daylight as the bed blocked any natural light down there. A torch would have helped. No mirror for make up or dressing in the room.

On arrival in the afternoon, even with all lighting switched on, we had to open the shutters for daylight so we could rummage in our cases to find everything we needed for that night and the morning otherwise we would not be able to find anything in the gloom. There was a hanging rail and a hanging shelf for storage, but these were covered by a really silly multi stranded hanging curtain which, each time we hung anything up or took anything out, only wrapped its multiple enormously long strands around us and our hangers and had to be untangled.

In contrast, the bathroom was brilliantly lit and the walk in shower was fabulous, but apart from wall mounted lotions and potions there was no shelf to put your own preferred toiletries on so they had to go on the floor. The door stopper was fixed to the floor directly in front of the wc.

Conclusion: Interior designers should be made to personally "test drive" their ideas before they are implemented.

Disappointingly for a supposed 5 star hotel, there were no tea or coffee facilities in the room, not even a complimentary bottle of water...in Seville, in August.

Prices were very high not only in the restaurant and on the terrace, but also in the hotel pavement cafe at the front so we ate and drank elsewhere.

The rooftop pool and terrace were there, small pool but ok for a city centre, but the terrace with views of the Cathedral was actually a series of small terraces accessed by a bewildering assortment of staircases and handrails, however it was probably the best that could be done with the building and roof to maximise the potential and the views were excellent.

Overall a disappointing stay and if we ever return to Seville we would book a different hotel. At the airport others who were booked into a different 5 star hotel were raving about it and how good it had been.

  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank edinburgher2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 10 September 2013
Dear edinburgher2:
Thank you very much for sharing with us your comments on EME catedral hotel on Tripadvisor. We regret that on this occasion our hotel has not been completely lives up to their expectations. We assure you we have taken note and appropriate measures in order to improve our comprehensive service, but, let us tell you that the peculiarity of the rooms reflects that our building is the result of the rehabilitation of 14 houses of the sixteenth century, just as we say in our website.

In any case, thank you very much for your positive comments about the staff, the location and the views from the terrace.

Anyway hope to have the pleasure of welcoming you back to our hotel, and so give us the opportunity to change the feel of the occasion.
Regards,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,302 reviews from our community

Traveller rating
    518
    398
    178
    109
    99
See reviews for
109
819
23
47
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
North Wales
Level Contributor
173 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 5 September 2013

I will start by saying that this hotel is not up to five star standard. Their web site makes the hotel look very good and we expected just that.

On arrival we had no problems and our car was taken off to their parking area. Thank goodness for that as the streets are extremely narrow and we would not really like to have gone down those little streets with a 4x4.
We had upgraded to a Catedral view with terrace.

We were shown into the room and noticed that on the lovely terrace, was a table with 4 chairs, picnic style! not what is on their picture of the same room and views. We asked them politely, to please supply two chairs which we could actually relax on, they eventually turned up with two pool side relaxers ( not very comfortable ) but that was what they gave us.
We had paid up front when we booked for half board , this apparently was a summer promotion.
On their own pictures they show the top terrace for dining and we were quite looking forward to that.
BUT
As we were half board or media pension, we had a restricted menu and could only use the Italian restaurant on the ground floor, ok we thought, good hotel, food will be wonderful, but NO.
First evening dinner, we chose what we thought was the best first course, that was fine.
Second course I had a very average risotto my husband had pasta with tomato sauce, not great for 5* then postre which was ok.

Second evening, we were given the full menu for the restaurant, ( not the half board menu ) I insisted that we had the wrong menu but the waitress said that this was the only one for the evening.
Fantastic we thought and made our choices from the full and much better menu. When we came to order she said that she had made a mistake and gave us back the very, very limited half board menu, how sad we were to have our hopes of good food dashed !
OK, we ordered the same starter as the night before as it was the best one, my husband had a different sounding pasta but with a tomato sauce, pretty much the same as the night before.
I had a spaghetti carbonara, which was starting to set by the time I had returned from a trip to pay a visit, and the ground floor toilet being out of order on that day.

Well our patients by this time had run out !

I stormed off to ask for a manager, anyone would have done but no managers were on duty. I gave reception a good ear bending, telling them all that we were unhappy about regarding the hotel dining and half board arrangements. They did phone their manager and we arranged to see him the following morning ( but dinner was now ruined ) so we went up to their top terrace for a couple of drinks instead !

On seeing the manager next morning, we did come to some agreement regarding their terrible half board menu, but nothing made up for the bad experience we had. I requested that they put that menu in the bin and wonder if they ever did ?
Vouchers would have been much better, then we could have eaten where we liked in the hotel.

Never ever will we take half board or pay up front for a hotel again, and this is 5* don't think so.

To crown it all, I took the skin off my toe on the Bang & Olufsen TV unit in the bedroom which is placed at the foot of the bed, Why !

There is no proper wardrobe in the bedroom, just a hanging rail thing and in the bathroom you have no where to hang anything so wet towels are every where. Also damage to the door into the bathroom was just fixed with black tape.

On the plus side, the location is really good and the view we had of the Catedral wonderful, the breakfast was excellent.

The management really do need to look at so many problems in the hotel and fix them. They have lots of young attractive staff dressed in black wandering about but the main and important standards are neglected.
This is not a cheap hotel and we expected so much more from it, what a disappointment.

Room Tip: Don't go for half board if you want choice.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank chattypops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 6 September 2013
Dear chattypops:
Thank you very much for sharing with us your comments about Ostia Antica Ristorante. We regret that this time the restaurant has not been fully lived up to your expectations. We assure you that we have taken note and take appropriate actions in order to improve our comprehensive service. However, we appreciate your kind words about views and breakfast also mentioned in his criticism.

We look forward to welcoming you back to our hotel and give us the opportunity to change the feel of the occasion.

Cordially,
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 31 August 2013 via mobile

We stayed here for two nights, had a wonderful time in a beautiful city.
The hotel is very clean, staff very helpful and efficient, and the room one of the quirkiest I've ever stayed in, never had a bath in the bedroom before, but great !!
Great mix of very old and ultra modern combined.
Food was way above average, and reasonably priced.
The general feel of the hotel is peaceful and organic, and very tranquil after a busy day in the city.
Would recommend it to anyone, the staff asked every day how we slept and was there anything more that could do to improve our stay ...☀

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce180852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 6 September 2013
Dear Bruce180852:
Thank you very much for your trust in EME catedral hotel and their restaurants.

Wholeheartedly appreciate your kind words about your experience at our hotel, and we are delighted that you have enjoyed so much with us. For our team of staff are all proud to have contributed to make your stay an unforgettable experience. And of course, thank you for your recommendation to other people who follow and seek such comments.

Waiting to have another opportunity to serve you and pay back the best of our attention, we parted cordially,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 30 August 2013

We stayed at EME for 3 nights in a Cathedral View Room. Firstly the room is very modern, almost split level with a large balcony that overlooks the Cathedral which the view is absolutely spectacular at night. The hotel is very closely situated to the Alcazar and also the shopping

The rooftop has a series of bars and a restaurant, which again have an amazing view in all directions, although it can get very busy and drinks & food is pricey (you pay for the view obviously).

Another mention, our room came with breakfast included, which was one of the best buffet breakfasts I have had.

The only downsides to this hotel was because of the popular rooftop bar, there were always alot of people trying to use the lift and sometimes there was a wait to get a lift to your room. Also the music from the bar ran into the night, so this might not be the best option for people who are light sleepers.

The hotel contains a small pool, but its often quite busy and hard to find a spot to lay or relax.

All in all though, it was a great hotel and if I returned to Seville I would stay here again, just for the magical view.

Room Tip: Pay extra to get a Cathedral view room.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank j_debruyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 3 September 2013
Dear j_debruyn:
We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us. We would also like to thank your suggestions for improvement, as they are our main tool to walk towards complete excellence in our services.

Finally we thank you for your kind words about our views from the rooftop and the room, and about the breakfast service. You're very kind with your nice comments.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.

Cordially,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 August 2013

We spent 2 nights in this hotel - right in front of the cathedral, with good public transports to get there from the airport or the station.
The room and the bathroom were clean, large and fully equipped - you also get a nice set of toiletries! In the night, no noise and no light came in from the outside (we were on the 3rd floor). The bed was wide and comfortable, as well as the pillows. The sleep quality was perfect.
Breakfast was delicious and rich in choice.
Air conditioning, elevator, wi-fi and all the facilities worked very well.
The SPA was a bit disappointing (the sauna was cold and the water in the pool with hydro-massage seemed not to be completely built), but pleasurable.
We really liked the hotel staff: friendly, welcoming, very polite and always smiling - they really make you feel at ease! They helped us whenever we needed.
The only thing we regret is the pseudo-posh bar on the top terrace: that's really expensive and the ladies who wait on the tables do not even notice that you are there - just go on the terrace to take some pictures of the cathedral, ignore them and enjoy the nice view!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nielino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 22 August 2013
Dear Nielino:
We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us. We would also like to thank your suggestions for improvement, as they are our main tool to walk towards complete excellence in our services.

Finally we thank you for your kind words about our reception team and apologize on behalf of our staff of flats, which, we assure you will work more quietly, avoid causing discomfort to customers.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.

Regards,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

Loved the room we stayed in! The bath was great as was the shower and the bed.....fantastic!
Some of the hotel staff were a bit "snooty" especially the girl in the SPA who was really rude when we wanted to have a look the facilities and instead of explaining what the SPA had to offer, she just told us to leave!
Breakfast was really good and we also ate in the Italian one night and the food was great, but the service was not!
The swimming pool on the roof was really disapointing, but the roof top bar was really nice in the evening with lovely views of the cathedral.

Room Tip: Upgrade the room to one with a bath! We had a view of the street which was lovely, (do not think I w...
See more room tips
  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Helen673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 25 September 2013
Dear Helen673;
Thank you very much for your confidence in EME catedral hotel.

Wholeheartedly we appreciate your kind words about your stay at our hotel, and we are delighted to know that you enjoyed with us. We are proud to have contributed to make your stay an unforgettable experience, or as we like to call it, "an EME experience".

Waiting to have another opportunity to welcome you to EME catedral hotel and with the desire to give you the best of our attentions, we say goodbye to you cordially,

Customer Service EME catedral hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga
Level Contributor
451 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

We went there the first time after a long walk in Sevilla and wanted to get a lunch. Nice pizza, really nice if you get a little tired of the beautiful tapas in sevilla. We sat outside the hotel and could follow all the locals and turists walking by. The staff was perfect and the pizza and the wine excellent. Quite expensive but good!
Next time we went to Eme, was one night on their famous rooftop for coctails. Beautiful view over the Cathedral and Sevilla in general - absolutely beautiful and absolutely not cheap -1 beer and 1 Mojitos 18,50 Euro! But do it - just for the view and the ambience before going somewhere else to eat your dinner, there are lots of places in Sevilla!
The DJ was preparing for the night time, we did not stay that long, but it is a very NICE place

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DonaMalaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 20 August 2013
Dear DonaMalaga:
Thank you very much for sharing with us your comments about EME catedral hotel. We regret that this time the prices on terrace has not been fully lived up to your expectations, but as you yourself said, the views of Seville are very unique, and the quality of the drinks is high, as it offers the price list of this place.
However, we appreciate your kind words about other gastronomical and services aspects also mentioned in his criticism.
We look forward to welcoming you back to our hotel.

Cordially,
Customer Service EME catedral hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Seville hotels
Casco Antiguo
Hotel Casa 1800 Sevilla
Hotel Casa 1800 Sevilla
#3 of 179 in Seville
4.5 of 5 bubbles 1,942 reviews
Casco Antiguo
Eurostars Sevilla Boutique
Eurostars Sevilla Boutique
#49 of 179 in Seville
4.0 of 5 bubbles 802 reviews
Show Prices
Show Prices
Show Prices
Casco Antiguo
Gran Melia Colon
Gran Melia Colon
#4 of 179 in Seville
4.5 of 5 bubbles 2,107 reviews
Casco Antiguo
Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Corral del Rey
#2 of 179 in Seville
4.5 of 5 bubbles 579 reviews
Show Prices
Show Prices
Show Prices

Been to EME Catedral Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about EME Catedral Hotel

Property: EME Catedral Hotel
Address: Calle Alemanes 27, 41004 Seville, Spain
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Seville
#25 Luxury Hotel in Seville
#40 Romantic Hotel in Seville
Price Range (Based on Average Rates): ££
Hotel Class:5 star — EME Catedral Hotel 5*
Number of rooms: 60
Official Description (provided by the hotel):
EME Catedral Hotel a Boutique Hotel located in the historical centre of Seville, in the Santa Cruz neighbourhood, right in front of the Cathedral and the Giralda, just some steps away from the shopping area. As a result of the restoration of fourteen typical sevillian listed houses from the XVI century, the urban resort has 60 rooms and an excellent gastronomic and leisure space with restaurants, cocktail bars, wellness spa, outdoor swimming pool and outstanding panoramic terraces. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, LoveHolidays, Booking.com and TravelUp so you can book your EME Catedral Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Eme Fusion
Eme Fusion Seville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing