Our TA had booked us into this hotel for one night at the end of a trip. Having read the mixed reviews we decided that as it was for only one night, the less positive remarks would not bother us so we let the booking stand rather than request another hotel.
The good points:
Location. Exactly where we wanted to be for the plans we had.
Excellent breakfast, good selection of hot and cold food, and all sorts of fruits, cereals, breads, pastries, juices etc. Very good service.
Reception staff were really good, welcoming, friendly and efficient with both check in and check out and our back up wake up call arrived on time. Too early to get into our room when we arrived before 9-30 am, our luggage was left secured and when we returned in the afternoon it had already been placed in the room.
Not so good for future guests.
We had requested a quiet room with a shower and were given a room to the rear. I think it was number 220. Ordinarily it would be quieter, but we were awakened at 0700 by workmen working on the total renovation of a building just a few feet away across the narrow street from us. As our alarm was set for the same time due to our flight time, this did not affect us that morning, but the renovation looks as if it will run for some weeks or months to come and it is noisy enough to waken you and keep you awake therafter.
The bad points.
First appearance is of a smart, modern, beautifully designed building with a pretty water feature in the atrium and candles and soft lighting in the evening. However, in our opinion it has all been over designed to the extent that some functionality is lost.
Lighting is the main issue. Everywhere is stone coloured walls, many floors are black in colour with unmarked steps all over the place sometimes where you least expect them and difficult to see in the dim lighting. You have to watch every step you take. There was some kind of public room to the left on entering but it was too dark to see inside it.
Our room had stone coloured walls and a black shiny wall in a sort of zig zag shape. One bedside light flickered on and off as if there was a loose wire. It was unusable. The second so-called bedside light was suspended from the ceiling but turned back upwards above bed height directing light only upwards towards the ceiling, so neither of us could read in bed. The only other lighting was a table lamp which lit the table surface and a bit of wall, and a triple standing lamp which lit part of a wall and ceiling. We had some difficulty later at night trying to find the switches to turn these off as it was so dark in the room. We never did get the safe to work, probably because it was near floor level and too dark to read the instructions even in daylight as the bed blocked any natural light down there. A torch would have helped. No mirror for make up or dressing in the room.
On arrival in the afternoon, even with all lighting switched on, we had to open the shutters for daylight so we could rummage in our cases to find everything we needed for that night and the morning otherwise we would not be able to find anything in the gloom. There was a hanging rail and a hanging shelf for storage, but these were covered by a really silly multi stranded hanging curtain which, each time we hung anything up or took anything out, only wrapped its multiple enormously long strands around us and our hangers and had to be untangled.
In contrast, the bathroom was brilliantly lit and the walk in shower was fabulous, but apart from wall mounted lotions and potions there was no shelf to put your own preferred toiletries on so they had to go on the floor. The door stopper was fixed to the floor directly in front of the wc.
Conclusion: Interior designers should be made to personally "test drive" their ideas before they are implemented.
Disappointingly for a supposed 5 star hotel, there were no tea or coffee facilities in the room, not even a complimentary bottle of water...in Seville, in August.
Prices were very high not only in the restaurant and on the terrace, but also in the hotel pavement cafe at the front so we ate and drank elsewhere.
The rooftop pool and terrace were there, small pool but ok for a city centre, but the terrace with views of the Cathedral was actually a series of small terraces accessed by a bewildering assortment of staircases and handrails, however it was probably the best that could be done with the building and roof to maximise the potential and the views were excellent.
Overall a disappointing stay and if we ever return to Seville we would book a different hotel. At the airport others who were booked into a different 5 star hotel were raving about it and how good it had been.
- Official Description (provided by the hotel):
- EME Catedral Hotel a Boutique Hotel located in the historical centre of Seville, in the Santa Cruz neighbourhood, right in front of the Cathedral and the Giralda, just some steps away from the shopping area. As a result of the restoration of fourteen typical sevillian listed houses from the XVI century, the urban resort has 60 rooms and an excellent gastronomic and leisure space with restaurants, cocktail bars, wellness spa, outdoor swimming pool and outstanding panoramic terraces. ... more less
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- Also Known As:
- Hotel Eme Fusion
- Eme Fusion Seville