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“Over-priced and under-achieved”
Review of EME Catedral Hotel

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EME Catedral Hotel
Ranked #45 of 176 Hotels in Seville
Malmesbury, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Over-priced and under-achieved”
Reviewed 10 March 2014

The location of this hotel opposite the cathedral is excellent and so convenient for the restaurants. The staff were very friendly and chic in their simple black and white outfits. The only sour note was that the breakfast staff were dressed in shorts, which was a bit too informal for my taste but this is a personal taste issue.

We splashed out for the biggest and best room in the hotel - the Junior Suite with terrace overlooking the cathedral (terrace was upstairs with shot tub in our room). Although the views were amazing the room was disappointingly designed for the price. The room was one big open space with lounge bath, sinks and bed in a line (in that order) and the poorly soundproofed toilet and shower were crammed in right next to the bed in what felt like cupboards. The door tot he shower leaked as it had collapsed on its hinges and despite being there for 5 days it was never repaired.

The wardrobe was a joke. 5 very slim drawers underneath a short rail in a 1 meter wide shallow cupboard. Do not use this room if you plan to stay for more than one night and hope to hang your clothes and shoes neatly.

Despite the double glazing, this is a city and you should expect noise. However, there were times when the shouts and laughter of groups outside the hotel kept us awake until the early hours as the double glazing is poorly fitted.

The terrace is lovely if you don't mind being spied on by the tourists in the cathedral tower opposite but expect to struggle removing and replacing the hot-tub cover as it is heavy and positioned very close to the wall. If you are at weak or infirm you will not be able to use this without help from staff.

All in all, there were just too many shortcoming to rate this more than average but if you want a great location you can't beat it.

Room Tip: Check the size of the wardrobes if you have more than few dresses and shirts
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Customer Service at EME Catedral Hotel, responded to this review, 11 March 2014
Dear Andrew:

Thank you very much for sharing with us your comments about our hotel. We regret that this time the hotel has not been fully lived up to your expectations. We assure you that we have taken note and take appropriate actions in order to improve our comprehensive service.

However, we appreciate your kind words about our rooms and the aspects also mentioned in his review.

We look forward to welcoming you and your partner back to our hotel and give us the opportunity to change the feel of the occasion.

Cordially,

Customer Service EME Catedral Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (138)
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Denver, Colorado
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 March 2014

This hotel is hands down, the best spot to see old Seville. The hotel is small and trendy, and they make each guest feel like they are the only guest. If you are lucky enough to get room 308, the view of the Cathedral will blow you away! This room was two stories, with a whirlpool tub on the roof deck, and stunning views out every window. Beware if you are traveling with "friends", there is no privacy in this room at all. The bells of the cathedral ring every morning at 9am, so if you sleep late, get the complimentary ear plugs from the front desk.

Room Tip: Ask for the suite overlooking the cathedral
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shellbellmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente at EME Catedral Hotel, responded to this review, 10 March 2014
Dear Shellbell;

On behalf of the entire team of EME catedral hotel, we thank you deeply your positive comments that we have received through Tripadvisor. We are delighted to know that you enjoyed with us.
Your honest opinion can be a valuable reference for other customers.

Waiting to have another opportunity to serve you and your friends and give you the best of our attention again, we parted cordially.

Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 27 February 2014

Here's the lowdown of my 3 night stay in February.

1. Location: You cannot beat the location. These guys nailed it. Even though Sevilla is a very walkable city, EME hotel is in the center of it all. It is literally right across the street from the Cathedral, so you can imagine the incredible views. Other than it's proximity to the Cathedral, EME is steps away from the Alcazar, the University, winding pedestrian streets, and about a 5 minute walk to the park and the plaza de españa. Everything you want to see is right there.

2. Arrival: Upon arrival we were warmly greeted by the extremely attractive staff, who offered us complimentary Cava while our paperwork was processed. We arrived around 1, and our room was ready. We were taken on a tour of the property, which consists of a spa, a restaurant, and a few bars, one of which is sprawling across the rooftop, with in-your-face views of the Giralda. It's a beautiful, trendy hotel.

3. Room: We stayed in Room 403, which is on the top floor. It's right off the rooftop bar area, which I imagine might get really loud in the warmer months or during the weekend. Fortunately it wasn't an issue for us as we were there mid-week in February. Our room had a huge terrace and a hot tub. Perfect for a lazy night and a bottle of tinto. The room itself had an awkward layout and was rather cold in decor. We've seen pictures of other rooms in the hotel and ours seemed a little different. The room was mainly cement; it had concrete walls and floors without carpeting. Our bed was round, probably because the cement wall was rounded and that's the only type of bed that could fit in the space. It was a little awkward because there wasn't room for 2 night tables. They spared no expense on the electronics; some fancy TV and telephone brand I had never heard of, but my tech savvy husband knew quite well. Speaking of tech savvy, the room had excellent wi-fi.

4. Staff: The aforementioned good-looking staff was also on top of their game. They were friendly, professional, and extremely helpful. At one time, we had about 3 people tirelessly helping us try to change our train ticket. We were always greeted with a smile. These guys went out of their way to make us feel welcome and to answer any questions we had.

5. Spa: I read some bad reviews about the spa, but I have nothing but good things to say about my 50 minute relaxation massage. Money well spent.

6. Dining: Vegetables are a hard, if not impossible thing to come by in Spain. The hotel restaurant was able to make us a beautiful salad of arugula, onions and peppers even though it wasn't on their menu. My husband and I also had dinner at the hotel restaurant, which served Italian food. I know it seems lame to have Italian food in Spain, but it was a pleasant break from the jamón and tapas.

7. Rooftop bar: It's a little pricey, but with views like that I'm not complaining. Definitely check it out!

8. Breakfast: Breakfast was included in our package and it was an excellent way to start off each day. Food was fresh and there was a huge variety.

I would stay at the EME again in a heartbeat. It's a trendy, boutique hotel with a phenomenal staff and a location that can't be beat.

Room Tip: If you're not into the nightlife, I'd avoid the 4th floor, as the rooms are very close to th...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente at EME Catedral Hotel, responded to this review, 6 March 2014
Dear NY Yanet

Thank you very much for your confidence in EME catedral hotel.
Wholeheartedly we appreciate your kind words about your stay at our hotel, and we are delighted to know that you enjoyed with us. We are happy to solve any problems and give you the best solutions We are proud to have contributed to make your stay an unforgettable experience, or as we like to call it, "an EME experience".

Waiting to have another opportunity to welcome you and your partner to EME catedral hotel and with the desire to give you the best of our attentions, we say goodbye to you cordially,
Customer Service EME catedral hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2014

We spent three nights here in February. We had an amazing room, with terrace and jacuzzi that over looked the Giralda. The bells are LOUD so if you want to sleep past 9am (they ring for about 15 min every morning) get ear plugs from the front desk. Everyone who works there are most helpful and pleasant, from check in with a complimentary cocktail while you wait for them to process your room, till the time you check out. The location is perfect to walk to the Cathedral (which is right across the street), Alcázar, Tapas bars, Flamenco, Starbucks, you name it. I really can't say enough how much we enjoyed our stay and deemed it too short. Next trip to Seville will be spent at EME and sure to be longer.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 24 February 2014
Dear Jamie S;
Thank you very much for your trust in EME catedral hotel.

Wholeheartedly appreciate your kind words about your experience at our hotel, and we are delighted that you have enjoyed so much with us. For our team of staff are all proud to have contributed to make your stay an unforgettable experience. And of course, thank you for your recommendation to other people who follow and seek such comments.

Waiting to have another opportunity to serve you and give you the best of our attention again, we parted cordially,
Customer Service EME catedral hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 February 2014

At the EME it's all about location. Right across from the cathedral and next to the main drag of Seville, it's at the heart of things. The first room we were taken to was really loud b/c it faced the central courtyard, so we asked for another room in a quieter location and were accomodated. The room was clean and modern but kind of 80's style - not really chic. The ground floor and rooftop lounges have good views but are party pads filled with people being loud and getting trashed, and smoking. A smaller quieter hotel would have been more up our alley but EME was fine for a few nights.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sam_overlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 24 February 2014
Dear sam_overlands:
We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us. We would also like to thank your suggestions for improvement, as they are our main tool to walk towards complete excellence in our services. Finally we thank you for your reference about our Costumer Service changing the room. We are always interested in getting the best experience for our customers.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.
Regards,
Customer Service EME catedral hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cortes de la Frontera, Spain
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 February 2014

Exceptional location. In the center of Seville close to all sights. The terrace with views of the Giralda, the drinks, the restaurant and care very good staff. I recommend the massage service. Back soon.

Room Tip: Rooms overlooking the Cathedral
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen_Wilson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Customer Service EME at EME Catedral Hotel, responded to this review, 21 February 2014
Dear Karen_Wilson55;
Thank you very much for your trust in EME catedral hotel.
Wholeheartedly appreciate your kind words about your experience at our hotel, and we are delighted that you have enjoyed so much with us. For our team of staff are all proud to have contributed to make your stay an unforgettable experience. And of course, thank you for your recommendation to other people who follow and seek such comments.

Waiting to have another opportunity to serve you and give you the best of our attention again, we parted cordially,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
145 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 7 February 2014

Our friends booked Alfonso Xlll but we stayed here. The two hotels are complete opposites , the EME Catedral is modern, A welcome glass of champagne was a nice touch, whilst the Cases are taken to your room. Our room was small but had everything in it, it overlooked the street outside where the cafés are. It can be noisy but didn't bother us.the room was very comfortable..we thought we had booked breakfast with our stay, but it was room only...a bit disappointing especially for the price we paid.We did have a voucher which we printed from the trip advisor site but they wouldn't honour it as I had booked with Expedia..!!
They are doing a free breakfast offer at the moment but wouldn't allow us breakfast without paying €20 each...so we didn't eat at the hotel we had breakfast at Gus next door...for the three days we were there...it had great breakfasts, fresh orange juice, terrific pastries all reasonably priced..go there for breakfast.
The location is great, opposite the cathedral, around the corner from the castle and the Jewish quarter...room is small but adequate, toiletries in room are good and shower was refreshing...

Room Tip: One side of the hotel overlooks the cafés, so can be noisy ...customers, cafés closing at night, dus...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heather109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Costumer service EME at EME Catedral Hotel, responded to this review, 13 February 2014
Dear heather109:
We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us, specially mentioning the staff.
We would also like to thank your suggestions for improvement, as they are our main tool to walk towards complete excellence in our services. Although we don't understand the problem with your ticket for breakfast. Please, for another time, please comment on this issue with our Customer Service, we can not afford not enjoy your complimentary breakfast.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.
Regards,
Customer Service EME catedral hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about EME Catedral Hotel

Property: EME Catedral Hotel
Address: Calle Alemanes 27, 41004 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Seville
#27 Luxury Hotel in Seville
#40 Romantic Hotel in Seville
Price Range (Based on Average Rates): ££
Hotel Class:5 star — EME Catedral Hotel 5*
Number of rooms: 60
Official Description (provided by the hotel):
EME Catedral Hotel a Boutique Hotel located in the historical centre of Seville, in the Santa Cruz neighbourhood, right in front of the Cathedral and the Giralda, just some steps away from the shopping area. As a result of the restoration of fourteen typical sevillian listed houses from the XVI century, the urban resort has 60 rooms and an excellent gastronomic and leisure space with restaurants, cocktail bars, wellness spa, outdoor swimming pool and outstanding panoramic terraces. ... more   less 
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Also Known As:
Hotel Eme Fusion
Eme Fusion Seville

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