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“The right place”
Review of EME Catedral Hotel

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EME Catedral Hotel
Ranked #49 of 177 Hotels in Seville
Certificate of Excellence
Reviewed 15 June 2014 via mobile

Good hotel. A fusion hotel made out of 16 single house. Ver beautilfully done.
Great team. Great service. Beautulfull rooms onze detail : no place to put your suitcases. Tot small Pool in full sun ...
Good situated for visits in the city.

Stayed: June 2014, travelled with friends
Thank Erwin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 16 June 2014

Dear Erwin D:

We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us.
Finally we thank you for your kind words about our reception team and apologize on behalf of our staff of flats.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.
Regards.

Customer Service EME catedral hotel

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319 - 325 of 1,501 reviews

Reviewed 8 June 2014

I stayed at this hotel for 4 nights while on a 3 week holiday around Spain. The view was great, if you were sitting at the rooftop bar, otherwise, my room was internal facing so there was no view.

The location overall is great, you can walk all around town and see all the things you want to see.

The room itself was quite nice, raw earth walls, comfortable bed and pillows. My room was an unusual layout - not bad, just different. The bathroom sink and bench was in the entrance hall and then there was a door to a separate room which held the shower, toilet etc. And then off the main hallway was the bedroom.

The shower was really good and the toiletries provided were also very nice.

However, as previous reviews have said, this is not a quiet hotel. My room was 2 floors below the bar and had a window into an internal void which went straight up to the bar. So every night there was music and talking until really late. I ended up wearing ear plugs and on a couple of occasions, popping on my noise cancelling head phones to get some sleep. The main issue was Saturday night where the noise went until about 3am.

I opted for breakfast provided, and was very happy with the offering. There were lots of choices and coffee was made to order.

The staff were really friendly and I thought they were quite helpful and engaging.

If you are someone who is likely to be out and about most nights and joining the people upstairs for a drink, then this is the place for you, if however you tend to go to bed a bit earlier, then you would be ok on a weeknight, but not on a weekend.

Room Tip: An external facing room on a lower floor might have been quieter.
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  • Stayed: May 2014, travelled solo
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Thank SissyH16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 9 June 2014

Dear SissyH16:

We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We are delighted to have met your expectations and know that you have enjoyed your stay with us. We would also like to thank your suggestions for improvement, as they are our main tool to walk towards complete excellence in our services.

Thank you very much for your confidence in EME catedral hotel, and we hope you visit us soon.
Regards.

Customer Service EME catedral hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Due to some of the reviews we read, we where a little skeptical about the hotel. But, we ended up being pleasantly surprised and very happy with the choice. The location is perfect for seeing all the sites in Sevilla (right next tot he cathedral). The rooms had a lot of character to it, large enough, the and the bed was comfy. We where happy! We too received excellent service. Everyone was courteous and willing to help make reservations and point us in the right direction. The only con that we found entertaining and added to the character of the hotel is if you want to stay out late and sleep in, you will be awaken by the cathedral bells. First at 9am then 9:10, then 9:20, and finally at 9:30. We used the bells as our alarm clock. Why sleep in past 9 when there is so much to see and experience.

Room Tip: Drinks at the rooftop are pricey, but its worth at least one drink to see the view.
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  • Stayed: May 2014, travelled as a couple
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Thank MiamiMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 5 June 2014

Dear MiamiMous:

Thank you very much for your confidence in EME catedral hotel.
Wholeheartedly we appreciate your kind words about your stay at our hotel, and we are delighted to know that you enjoyed with us. We are proud to have contributed to make your stay an unforgettable experience, or as we like to call it, "an EME experience".

Waiting to have another opportunity to welcome you and your partner to EME catedral hotel and with the desire to give you the best of our attentions, we say goodbye to you cordially.

Customer Service EME catedral hotel.

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Reviewed 20 May 2014

We stayed in EME Cathedral Hotel on a 2 days trip to Seville.The receptionist was struggling to put together a few words in english. We were kept waiting at the reception for at least 30 min for the room to be ready. And what a room it was ...Disappointment is an understatement! We booked a room with terrace based on the pictures of the hotel just to find upon arrival that our room not only didn't have any view whatsoever but had no balcony at all. What they call terrace was a concrete tiny area on the last floor blocked by walls and pipes preventing any view of the cathedral even. We asked for another room at which point the staff started looking at us funny clearly disapproving of the fact we are not happy. There was only one young gentlemen at the reception who was actually very keen for us not to leave and did everything possible to get us into a room we liked. Since then every time we went in and out of the hotel, we were looked at like 'problem clients' i assume. Overall we found the staff unhelpful, apart from that young men, the rooms dark and unwelcoming, with some not very practical designs like the toilet having no door.

Room Tip: Don't get tricked by the pictures
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  • Stayed: March 2014, travelled as a couple
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2  Thank Azsam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 21 May 2014

Dear Azsam :

Thank you very much for sharing with us your comments about Eme catedral hotel. We regret that this time the hotel has not been fully lived up to your expectations. We assure you that we have taken note and take appropriate actions in order to improve our comprehensive service.

We look forward to welcoming you back to our hotel and give us the opportunity to change the feel of the occasion.

Cordially,
Customer Service EME

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Reviewed 13 May 2014

I guess we all agree it is probably the best location in the Seville historical Center.
You cannot beat the Cathedral view from the roof top bar.... Magical.
You will fell previlege to share an (expensive) drink with a perfect view.
Inside...is no more than (another) fashion deco hotel following the international equation: café buddha bose music+ Organic white dress code+ sexy conceited staff+ Excellent bedding+ Noise (music+city center)+ semi trendy deco+ welcome drink+Expensive bye bye bill fake smiles.
Will i recommend the place... Yes.
is it the most pheneomenal hotel i ever been... No.

  • Stayed: April 2014, travelled solo
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3  Thank Magali V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 14 May 2014

Dear Magali,

Thank you very much for your confidence in EME catedral hotel. We greatly appreciate you taking a few minutes of your valuable time to share with us your experiences in EME catedral hotel. We regret that this time the hotel has not been fully lived up to your expectations.

We look forward to welcoming you back to our hotel and give us the opportunity to change the feel of the occasion.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

We spent a week in EME Catedral hotel during the "Feria".
It is situated on a wonderful place. In the very center and in the front of the Giralda.
Very friendly staff, nice and very clean room, great breakfast and a fantastic rooftop bar with view of the Giralda.
We sure come back to this hotel !

  • Stayed: May 2014, travelled as a couple
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1  Thank Roebben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 14 May 2014

Dear Roebben

Thank you very much for your confidence in EME catedral hotel. Wholeheartedly we appreciate your kind words about your stay at our hotel, and we are delighted to know that you enjoyed with us. Our team of staff are all proud to have contributed to make your stay an unforgettable experience.

Waiting to have another opportunity to welcome you to EME catedral hotel and give you the best of our attention again.

Cordially,
Customer Service EME

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

The location can't be beat, right in the middle of the Santa Cruz neighborhood & the cathedral literally across the street. The rooms weren't enormous, but large enough for two of us w/ three large suitcases. The decor is very modern. I loved the windows in the room that were floor to ceiling, opened fully & able to completely block light & noise. Check-in was a treat as we sat on the from patio w/ a glass of cava. The staff were very friendly & helpful in making restaurant reservations. We didn't use the pool, which in hindsight is a pity since the rooftop deck is very nice. Don't forget to get up there to take some pictures. Now that I'm back home, I miss the wonderful smell of the orange trees everyday.

  • Stayed: April 2014, travelled as a couple
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Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMEhotelSevilla, Atención al cliente EME at EME Catedral Hotel, responded to this reviewResponded 5 May 2014

Dear Jessica B:

Thank you very much for your trust in EME catedral hotel.
Wholeheartedly appreciate your kind words about your experience at our hotel, and we are delighted that you have enjoyed so much with us. For our team of staff are all proud to have contributed to make your stay an unforgettable experience. And of course, thank you for your recommendation to other people who follow and seek such comments.

Waiting to have another opportunity to serve you and your partner and give you the best of our attention again, we parted cordially.


Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about EME Catedral Hotel

Address: Calle Alemanes 27, 41004 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Seville
#31 Luxury Hotel in Seville
#40 Romantic Hotel in Seville
Price Range: £130 - £320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — EME Catedral Hotel 5*
Number of rooms: 60
Official Description (provided by the hotel):
EME Catedral Hotel a Boutique Hotel located in the historical centre of Seville, in the Santa Cruz neighbourhood, right in front of the Cathedral and the Giralda, just some steps away from the shopping area. As a result of the restoration of fourteen typical sevillian listed houses from the XVI century, the urban resort has 60 rooms and an excellent gastronomic and leisure space with restaurants, cocktail bars, wellness spa, outdoor swimming pool and outstanding panoramic terraces. ... more   less 
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Also Known As:
Hotel Eme Fusion
Eme Fusion Seville

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