I booked 4 rooms in February of 2012 and paid in full for them at that time. The night before we were due in Seville (the middle of May of 2012), we called to verify parking. The manager Miguel informed me that he only had 2 rooms for me, having given away the other 2 due to a rock concert in town. He obviously could sell them for more than I had paid. I reminded him that they had been booked and paid for. All he would do is offer to put additional beds in the rooms that were left. He was rude and at one point hung up on me. He said he would refund my money, which he still has not done. As a result, we did not go to Seville and have a bad taste for the city. I would never recommend someone stay at this hotel! If I had to rate this hotel, it would be a negative number.