The Gran Melia Colon has the attributes of trying but not quite getting to 5 star status. It lacks in good customer service - the type that makes you feel special.
We paid for a premium room with Red level service. The view in the room was terrible - a tiny window showing the view of a church roof and wall. (No city view as advertised!) The additional lounge area was dark, badly lit and uninviting to sit in. The bathroom whilst looking lovely, had a shower that flooded the room as the screen was completely inadequate for use and there was nowhere to hang towels, clothes etc except for 2 small hooks. Whilst the room looked clean and pretty, there was small things like wobbly lamps and missing door hooks that gave it a less than 5 star feeling. There was supposed to be personal check out with our service, but no one told us how to get it and in the end I had to ask a member of staff to help us at the lobby and she reluctantly checked us out. Room service food was awful - overcooked pasta, soggy fries. The pillow menu was a joke - a lot of the pillows were not as advertised. Having said that, the beds were very comfortable and I slept well, except for the church bell that likes to wake you up every 8am.
The service felt very mediocre. We were ignored in most part at breakfast and had to walk over to someone to order some tea/coffee. Even then, it took the best part of 15mins for anything to arrive. And every time we asked someone, it felt like we were annoying their busy schedule. The only people to smile genuinely were housekeeping and the porters who were lovely. Visited the in-house restaurant and the service was appalling. We waited for 5 mins to be noticed and seated (even when the place had only 3 tables in), 10mins for a menu, 15mins for our drinks and 20 to 30 mins for our meals. I actually gave up for my final tapas after a wait of 45 mins.
If I ever return to Sevilla, I'll make sure to stay elsewhere, especially when spending north of £200 a night! Although it was clean and well located, its not worth what we paid for. Really disappointed.
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- Also Known As:
- Gran Melia Colon Hotel Seville
- Sol Melia Seville
- Sol Melia Colon Hotel