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“LOVELY BUT NOT WORTH THE EXTRA FOR THE RED GLOVE SERVICE”
Review of Gran Melia Colon

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Gran Melia Colon
Ranked #5 of 175 Hotels in Seville
Certificate of Excellence
Cork, Ireland
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“LOVELY BUT NOT WORTH THE EXTRA FOR THE RED GLOVE SERVICE”
Reviewed 22 July 2014

We recently stayed at the Melia Sierra Nevada and opted for The Level which was well worth the extra money. When making our reservation at the Melia in Seville, we again opted for the Red Glove Service but this time we were disappointed as it did not measure up to our expectations. The hotel is lovely, room spotlessly clean and the location is 1st rate so no complaints with the hotel itself. However, we felt the service, food and drinks at "The Level Lounge" were quiet poor, some tapas were stale and dry and the all day drinks were limited unless a member of staff was available to assist. Wi-Fi in the room was a problem but to their credit they supplied us with a laptop which worked immediately. The roof top terrace and jacuzzi were very welcome in such hot weather. All in all we would most definitely return to the hotel and recommend it without any hesitation but would save on the Red Glove Service next time!!!

Room Tip: We were on the 6th floor which was very quiet.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank WCLADY1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 25 July 2014
Dear guest,
On behalf of myself and all the staff of the Gran Meliá Colón, I would like to thank you for choosing us for your stay at Seville, as well as for taking time to post your comments at Tripadvisor.com. It is a pleasure for us to know that your stay at Gran Meliá Colón was an incredible experience. I will transmit to all the staff your comments in order to improve our service to make more enjoyable your next stay.
Our appreciation again for sharing your experience. We look forward to serving you in the future.
Warm regards,
Esther Villanueva.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (267)
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English first
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 July 2014

The hotel is in a good location on the edge of the Old town and about 10 minutes walk to the Alcazar and Cathedral. It looks very grand from the outside and is interesting inside the lobby and the hallways. We booked the family room which was spacious enough but the beds were tiny! The size was fine for children but ridiculously small for 2 adults and made for a rough night's sleep. Not the level of comfort that would expect from a 5-star hotel. To add to the frustration we didn't get the requested view and had an outlook onto other rooms. Bizarrely, there was no plug for the bath (which we only discovered as my children were about to get in) and we had to wait for at least 15 minutes until someone from maintenance arrived with one. The bedside control panel for the lights was very confusing. It looked cool but was not very functional as there were no symbols or labels on any buttons so trying to turn lights on and off was guesswork.

After exploring this wonderful city we arrived back in the room for a brief respite from the heat and housekeeping was cleaning the room but instead of returning at a later time, the housekeeper continued vacuuming and cleaning around us.

There was a good selection at breakfast but it was quite a small area and seemed a bit chaotic. We had to wait for a table.

If you are planning on visiting Seville in the summer, think about booking a hotel with a pool. We spotted a number of inviting rooftop pools from the Cathedral tower. If we return to Seville we will seek out one of these.

If you are travelling by road, it is very close to access the motorway from this hotel.

Room Tip: request a room with a view. The inside rooms look across an atrium to other rooms.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Katedonnellan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 25 July 2014
Dear guest,
I would like to thank you in the name of all the Gran Meliá Colón staff for your feedback. It has been a great pleasure for us to have you here. We are proud to know that our service met your expectations. Your positive comments will help us with our continuing effort to improve the service quality for our guests.
Thank you and we hope you come to visit us again.
Best regards,
Esther Villanueva.
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Silver Spring, Maryland
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 July 2014

We recently spent five nights at the Grand Melia Colon and were completely satisfied. The staff were always pleasant and helpful, our room was comfortable and quiet, and the food was better than one might expect even from a flagship property of a large chain. We chose to use their "Red Glove" service, though for the little advantage we took of it, we could have spared the extra cost. However, the all-day snacks were nice to have on a few occasions. The breakfast buffet, about which some reviewers have complained, we found more than adequate. There was a large choice, even at the tail end of the service period, quality was good and the servers responsive and helpful. The tapas bar served more imaginative items than we found elsewhere and they were well-prepared. Taxis were always available when we needed them, though the historical center was an easy walk of about 15-20 minutes from the hotel, passing some interesting shopping along the way. The décor of the hotel itself was an interesting combination of traditional and modern. All in all, a very satisfying experience.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank over70_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 25 July 2014
Dear guest,
I would like to thank you very much for having chosen our hotel, Gran Meliá Colón, and for publishing such inspiring and motivating words at Tripadvisor.com, which will help us with our continuing effort in order to improve the service quality for our guests. It is a huge pleasure for us to know that you had a nice stay in our hotel and we sincerily hope to see you back soon in Seville.
Looking forward to welcoming you again at Gran Meliá Colón.
Kind regards,
Esther Villanueva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2014

The hotel is situated just outside the center, but after a nice short walk along the shopping streets, you are right in the hart of Sevilla. The hotel is very nice: well decorated, clean, with small but nice rooms and good bathrooms. The only setback is that it is big and therefore it lacks some atmosphere. All the staff react as if it is the first time they see you, and that is a pity considering the high price for the stay. I have been in plenty big hotels with more friendly staff.

Room Tip: Higher floors have a nice view on the cathedral in the distance, but you pay extra for it.
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  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Frank V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Restaurant Manager at Gran Melia Colon, responded to this review, 25 July 2014
Dear guest,
On behalf of myself and all the staff of Gran Meliá Colón, I would like to thank you for having chosen us for your last stay in Seville, as well as for your kind comments about the hotel. It has been a great pleasure for us to have you here.
We hope to see you back soon in Seville. Please, remember that we are at your complete disposal.
Looking forward to welcoming you at Gran Meliá Colón.
Warm regards,
Esther Villanueva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falls Church, Virginia
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

I stayed at the Gran Melia Colón in June 2014. Great staff, Beautiful room and bathroom, excellent amenities, great management. Loved the decoration (especially the doors decorated after Spanish painters masterpieces) and the tapas restaurant, as well as the breakfast restaurant.

  • Stayed June 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank leticianora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 25 July 2014
Dear guest,
I would like to thank you very much for having chosen Gran Meliá Colón for your stay in Seville and for publishing such inspiring and motivating words on Tripadvisor.com, since they will help us with our continuing effort to improve the service quality for our guests. We are proud to know that you had a good stay with us.
Thank you for sharing your positive comments!
Looking forward to welcome you back to Gran Meliá Colón.
Best regards,
Esther Villanueva.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 July 2014

Stayed at the Gran Melia Colon for four nights. The hotel is located in a very nice building just minutes walk from the main shopping area in Seville and a 20 minute walk to the Cathedral. This is the second Melia property I have stayed in in Europe and it didn't disappoint. The one in Dusseldorf was also very good. The room was very comfortable albeit a little crowded with a far too bulky and somewhat redundant chair. The bed was very comfortable and the bathroom was a good size with separate toilet. Kudos to housekeeping who kept our room immaculate. Breakfast was a decent spread though more it may be an idea for the hotel to change their offering. Though good, it was the same spread throughout our stay. Overall service was very good and they even prepared a take away breakfast for us when we had to go Granada very early one morning. Clarins amenities were wonderful. Highly recommended.

Room Tip: I asked for a quiet room with a large bed and the hotel was happy to oblige. Rooms on the 6th floor...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank LimMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 16 July 2014
Dear guest,
I would like to thank you on behalf of all the Gran Meliá Colón staff for your feedback. Also, I would like to thank you the kind comments you posted about our staff and our service. It is very important for us to know that we made your stay unique, since clients' satisfaction is our ultimate commitment and we would like to thank you again for your comments.
Hoping to acommodate you in the near future.
Kind regards,
Esther Villanueva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 July 2014 via mobile

Travelling as a family of 5 ( 2 adults & 3 boys aged 15, 14 & 11) we had just done the long drive from The Ritz in Madrid ( stunning to here). The photos on the web site are just smoke and mirrors. This place is NOT 5 stars. It's in a poor location and if you are driving there then it's very hard to pull up and park with rubbish porter service. They took our keys eventually left the car unlocked with out luggage in it so we had to send our sons down to watch over our stuff in 37 degree heat. They informed us it would be 37 euro to park the car for each of the 3 nights we were there but the public car park right behind the hotel only charged 18 euro for every 24 hours!

The reception: watch for the glass of champagne they offer you to let you down slowly re the rooms which are crap. We paid for a "red room" supposedly amazing but they are small pokey rooms. The bed was a queen size, the lamp stand broken and biro/ pen scribble all over the white vinyl couch. Despite asking for interconnecting several months our kids were put on a different level. Then on the same level but at opposite ends of the hotel. Fed up we asked for an upgrade to the penthouse. We arrived and that was better until sewerage leaked from the loo into the bath and then into my shower!!! The bathrooms are not cleaned well with soap scum around the rim in all 3 rooms! Coffee pods were missing, no bottled water. No concierge but a duty manager. Eventually we were moved again to level 4, by then I just didn't care. We had wasted an entire day playing musical rooms!

The buffet breakfast is average. The toaster is very slow so get ready to put it through at least x4. Blow fly in the tapas section- pass!

If you are a mid-high income family use to 5 star luxury accommodation this isn't the place for you. Get yourself over to Hotel Alfonso X111 which is right near the Alcazare etc. oh how we wished we'd stayed there like all the savvy Americans. Next time!

Currently going through the process of them refunding us 25% of our hotel fee plus 1 free night accommodation in the Penthouse that exploded poo. Colon by name and colon by nature.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 45743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 18 July 2014
Dear guest,

First of all, we would like to thank you for the time you spent writing your feedback about your last stay in our property.

We are deeply sorry that we could not reach your expectations, despite all our efforts to trying to make your stay as perfect as possible. Please, do not hesitate I will share your comments with the rest of our team in order to improve our service.

I would not like to finish my words without saying that we highly appreciate your comments. Thanks to them we continously strive to strenghten the points that need to be improved

We really hope to have the chance to recover your trust in us, it will be a pleasure to welcome you again and provide you the service we usually provide to all our guests.

Best regards from Seville.
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Additional Information about Gran Melia Colon

Property: Gran Melia Colon
Address: Canalejas, 1, 41001 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Seville
#4 Family Hotel in Seville
#4 Romantic Hotel in Seville
#12 Business Hotel in Seville
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Melia Colon 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Gran Melia Colon Hotel Seville
Sol Melia Seville
Sol Melia Colon Hotel

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