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“Excellent hotel and responded well to razorgate!”
Review of Gran Melia Colon

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Gran Melia Colon
Ranked #4 of 176 Hotels in Seville
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent hotel and responded well to razorgate!”
Reviewed 11 August 2014

Fabulous hotel. Perfect location for a trip to Seville. Service and room are excellent and beyond expectations. The way you sometimes judge service is when things go wrong and when my wife's razor "disappeared" from the bathroom after the room was cleaned. They got housekeeping to check records, do a thorough search result was it probably got thrown away by the cleaner by mistake. So when we were out that evening we came back to find they had been out to buy an almost identical replacement and left it in our room with a letter of apology!. We are only talking about a razor and blades costing c25 euros, but it's the little things that count and the fact they went the extra mile to make us happy. Would highly recommend this hotel as they care about their customers as well as being a fabulous place to stay in a prime location.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Andrew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 15 August 2014
Dear Andrew O,

Thank you so much for your good comments on tripadvisor about Gran Meliá Colón. It is very kind of you.

It is an honour and a great pleasure to know that we were able to make your stay an enjoyable and unforgettable experience.

Please feel free to contact us should we be of assistance.

We look forward to welcoming you again.
Sincerely yours,

Esther Villanueva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
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English first
Duluth, Georgia
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 10 August 2014

Travel is a hobby for me and my husband. We travel all over the world and stay in 5 star luxury accommodations when available. Gran Melia, met our expectations in every way. The staff is very attentive and willing to go out of their way to make sure your every need is taken care of. Let’s start with check in. Seamless. We paid the extra for Red Level so we had a private check in which went great. We were given lots of information to make our stay memorable. The room was clean and comfortable, nothing special but very nice. We did not spend much time there so as long as it was clean and the bed comfortable we were happy. We spent most of each day walking the city. The breakfast each morning was adequate and plenty of choices. The open bar in the red level from 11:00 to 10:30 was great! We managed to spend time discussing our afternoon over cocktails before dinner each evening. It was so nice and quiet. I recommend you pay the extra for Red level it is sooooooo worth it.
Housekeeping was the only complaint I had and it was minor. Getting our room cleaned early in the day for whatever reason was a problem. Once I discussed it with Alberto, the manager, I felt he addressed my concerns honestly and I was satisfied. I have always said the measure of a great hotel is not how they treat you when there are no issues, but how they treat you when there is a problem and Alberto gets an A+! Not only did he address my concerns, I felt it was something that problem happens very rarely and was not the standard for Gran Melia. Alberto I look forward to visiting Gran Melia in Bali 2015 hope to see you there! I would strongly recommend this hotel if you planning to see Saville. The location is great, we walked everywhere. Lots and lots and lots and lots of shopping in the area. Just do forget everything shuts down at 2:00 for siesta!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank wietz12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 12 August 2014
Dear Territraveler,

Mr Lalinde and the whole team of Gran Meliá Colón would like to thank you for choosing us as your hotel in Seville.

We highly appreciate the time dedicated to share your experience with us on Tripadvisor.com, specially coming from five stars hotels travellers as you are.

Thank you again for your encouraging words. We look forward to welcoming you back very soon and remain at your disposal, may we be of assistance in any question you might have.

Best regards,
Esther Villanueva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 August 2014

The hotel is 10 Minutes by walker 7 Euros Taxi from Santa Cruz , the older part of the city in a nice quiet area.
Hotel is modern, elegant and spacious. The staff very friendly and helpful. The rooms (we are in a premium deluxe) very spacious, designed with taste in black and white, incredibly comfortable and big bed, and a spacious bathroom. The breakfast, nicely presented, products of good quality, lots of choice, a real delight to start the day. Staff in the breakfast area is very qualified and meets your need immediately. The breakfast is a must.
The price quality of this hotel is very good. I would certainly come back to this hotel without question.
the rooms could be better cleaned up, this is not a critic but a positive improvement that the hotel can do.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank daya9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 12 August 2014
Dear Daya9,

Thank you so much for your nice words about our hotel and staff on tripadvisor.com. We are delighted to know that you liked the Gran Meliá Colón and enjoyed your stay in Seville. This is our main reward as professionals.

We also highly appreciate your sincere opinion which helps us to improve and we look forward to welcoming you back soon.

Sincerely yours,
Esther Villanueva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 August 2014 via mobile

This hotel was situated in a great location. Quiet but close to the shopping area as well as all the sights of interests,ask waking distances.

The staff were accommodating and very helpful. We had some issues with our room and they were able to change our room instantly. They remembered us and asked us how our experiences were.

The hotel rooms were unique and had everything we needed. The rooftop pool overlooks the city and is a great place to do during siesta.

Tip: taking taxis to the hotel with luggages require some 'supplemental charges' but make sure it is not over 2 euros. Be careful of taxi supplemental charges because they usually add two to four extra euros for no reasons.

Amazing hotel :)

Stayed August 2014, travelled as a couple
Helpful?
Thank AndrewandIvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 8 August 2014
Dear Andrew and Ivy,
It is a great pleasure to read your kind post. We are proud to know that you had a good stay with us and I am delighted with your comments about the staff. Please, do not hesitate I will share them with the entire team. Also, we are very happy to know that you enjoyed your stay at Gran Meliá Colón and that you felt so comfortable.
We hope to have you back soon enjoying the hotel Gran Meliá Colón, your home in Seville.
Kind regards,
Esther Villanueva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 August 2014

Very convenient hotel close to the centre of Seville. Fairly easy to navigate to compared to some central hotels and we had booked a car parking space with them as we did not require it at all during our 4 day stay. This worked well - we were met at the door and the staff unloaded the car and took it off to a parking facility somewhere until we checked out of the hotel. The staff at the hotel were very welcoming and helpful and unfailingly polite. Our room was of a high standard and quiet. We did use the roof top solarium/jacuzzi a couple of times - it was usually quite busy as there are only about 8/10 sunbeds but it was an amazing experience to be in the jacuzzi overlooking seville! The bar service was good, very reasonable prices. We did not use the adjoining restaurant/tapas bar at all, or have breakfast, so cannot comment on the food quality. The central hotel lobby was luxurious and had lots of seats, so good for meeting up with others - though it did have a very strong perfumed air freshener which made me sneeze constantly! That is the only tiny thing I could find against the hotel though, so I'm nitpicking. I would definitely return.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DerbyshireBizzibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 8 August 2014
Dear DerbyshireBizzibee,

It is a real pleasure to receive such good comments like yours on tripadvisor.com, particularly coming from a great traveller as you are.

We would like to thank you for the time dedicated to share your experience at the Gran Meliá Colón hotel. We are delighted that you enjoyed your stay in Seville and hope to have you back soon with us.

Best regards,
Esther Villanueva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
152 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 August 2014 via mobile

We havent actually stayed at this hotel but we have eaten in the resturant twice and both were superb. The first time we ate in the resturant downstairs but this time we ate in the hotels resturant adjoining the lobby as the downstairs resturant was being refurbished and was only serving cold food options. Downstairs is a lot more informal whereas in the lobby the room is grand and spacious. Both are equaly nice. We were served by rosa who is i have to say one of the most professional waitresses ive ever come across. It was a joy to be served by her she is polite freindly and very professional. My favourite dish is the pulpo which i could eat time and time again served on a bef of exquisit purred potatoes its just delicious and to die fir. Great wines too. Will return next time were in seville and strongly advise people to visit this delightfull resturant.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bettyboop003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 8 August 2014
Dear bettyboop003,

Thank you so much for choosing the Burladero and for your excellent comments on tripadvisor.com, which we will share with Rosa and the whole team.

We are happy that you liked our food and will be delighted to welcome you again on your next visit. Do not hesitate to contact us if there is anything else we can do for you.

Sincerely,
Esther Villanueva
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Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

Nice hotel. Was in renovation mode when we visited but still had a wow factor at the main hall. Design is fabulous. Had some small issues with the room. Like dirty sheets and shower leaking to the toilet area. Breakfast choices were good. Location is excellent. Overall positive experience

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mhm86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this review, 8 August 2014
Dear Mhm86,
On behalf of myself and all the staff of Gran Meliá Colón, I would like to thank you for choosing us on your stay in Seville as well as for taking time to post your comment on Tripadvisor.com. It is always a pleasure to receive such positive feedbacks. I will share your comments with our team, who will certainly be encouraged by your remarks.
Thank you once again and we hope you come to visit us again soon.
Warm regards,
Esther Villanueva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Colon

Property: Gran Melia Colon
Address: Canalejas, 1, 41001 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Seville
#4 Family Hotel in Seville
#4 Romantic Hotel in Seville
#12 Business Hotel in Seville
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Melia Colon 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Gran Melia Colon Hotel Seville
Sol Melia Seville
Sol Melia Colon Hotel

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