The Alfonso is a beautiful and historic hotel set in Seville, surely one of the most beautiful cities in the world; the property exudes beauty, elegance, history and charm. Unfortunately, at the outset, service standards were not what they should have been. I had a long list of grievances, ranging from mistakes on food orders, to broken items in the room to inaccurate information from the concierges regarding activities in Seville. But I wanted this hotel to be better; I wanted to return in the future, and feel able to recommend it to others. During our stay, I wrote to the General Manager, Mr Carlo Suffredini, to make him aware of my concerns. To his credit, within an hour of receipt of my letter, Mr Suffredini began to implement a raft of service improvements, which made all the difference. Standards are now in and around those which one would expect, and will hopefully continue to rise as refinements are made going forward. My only regret is that I spent a good part of my visit acting in the capacity of a hotel consultant, rather than a guest. However... will I return to Seville? Without doubt. It is an outstandingly beautiful city with so much to offer, both historically and culturally. Will I return to the Alfonso? Again, without doubt. It is a magnificent hotel which everyone should experience at some point in their lives. My aspiration is that when I next return, I will be met with levels of service which match the outstanding beauty of this property. On this front, I place my faith in Mr Suffredini.
- Official Description (provided by the hotel):
- Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more less
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- Also Known As:
- Alfonso Xiii Seville
- Hotel Alfonso Xiii