The hotel is beautiful and the location is perfect. I was hoping this would be the highlight of our 3 weeks in Spain. But here is what I experienced:
1. Noise: Our 3rd floor deluxe room was on the same side of the hotel as Ena. One night the noise from the soccer celebration overtook our room. Another night, the band may as well have playing right in our room.
2. There was much staff confusion about when the courtyard restaurant was open for dining, and which type of dining was available. Same problem with Ena. It seemed to me that the Hotel Manager cared more about setting exact hours of operation than he cared about accommodating and servicing guests. By way of example:
a. Ena: We walked up the outside stairway from the street at about 3pm and into Ena ( a very casual outdoor bar and dining area with no visible host or hostess) . Several of the tables were occupied by folks having drinks. We sat at an empty table and ordered wine. The male Ena manager approached us and told us we could sit at the table as it was "reserved". Of course, there was no "reserved" sign on the table and we pointed this out. There were many empty tables.The manager than told us that Ena was only open to "certain guests of the hotel who had been selected by the hotel marketing department". Why open your both your street-side entrance and the entrance from the from the hotel itself if Ena is open only to "special guests of the hotel"? (At this point I totally wrote off Hotel Seville.) And no, Hotel Alfonso XIII, I did not 'misunderstand' what your Ena manager said to me, and this was not a fault of his English; he spoke English well. Yes, we were guests of the hotel; why weren't we 'special' enough to be allowed to have drinks at a table at Ena? We asked how to make a reservation, as we were staying for 4 nights. Guess what.... we would have to inquire at the hotel reception desk. We are professionals in our 60s and were quiet, and neatly and appropriately attired. And, no guest ever showed up to sit at the alleged "reserved" table. We checked back an hour later and no one was seated at the table.
b. Courtyard: Our first evening we were tired from our drive to Seville and went to the courtyard to have an early meal rather than venture out to an off-site restaurant. We sat at a table for 10 minutes waiting for a server. Other tables were occupied and guests were eating. I got up and spoke with a server. I was told that "dinner" was not available until much later. I asked why it was that at other tables guests were eating. The manager of the area came over and said that only a "limited" menu was available in the courtyard at 6pm. Well, the point is that no hotel staff approached us to inquire whether we would like to SEE or ORDER from that limited menu or have a drink. We were finally given a menu, but by that point I was upset and disgruntled.
Bottom line: all of these service issues flow from the top. The Hotel Manager has in my opinion failed to emphasize that accommodating the guest is a priority over enforcing menu restrictions and restrictions on which guests are "special" enough for certain marketing promotions. I did not feel at all "special" at Hotel Alfonso XIII.
- Official Description (provided by the hotel):
- Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more less
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- Also Known As:
- Alfonso Xiii Seville
- Hotel Alfonso Xiii