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“Noise from street and Ena; confusion over eating/dining hours”

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Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Ranked #8 of 176 Hotels in Seville
Certificate of Excellence
Memphis, Tennessee
Level Contributor
235 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Noise from street and Ena; confusion over eating/dining hours”
Reviewed 18 June 2014

The hotel is beautiful and the location is perfect. I was hoping this would be the highlight of our 3 weeks in Spain. But here is what I experienced:
1. Noise: Our 3rd floor deluxe room was on the same side of the hotel as Ena. One night the noise from the soccer celebration overtook our room. Another night, the band may as well have playing right in our room.
2. There was much staff confusion about when the courtyard restaurant was open for dining, and which type of dining was available. Same problem with Ena. It seemed to me that the Hotel Manager cared more about setting exact hours of operation than he cared about accommodating and servicing guests. By way of example:
a. Ena: We walked up the outside stairway from the street at about 3pm and into Ena ( a very casual outdoor bar and dining area with no visible host or hostess) . Several of the tables were occupied by folks having drinks. We sat at an empty table and ordered wine. The male Ena manager approached us and told us we could sit at the table as it was "reserved". Of course, there was no "reserved" sign on the table and we pointed this out. There were many empty tables.The manager than told us that Ena was only open to "certain guests of the hotel who had been selected by the hotel marketing department". Why open your both your street-side entrance and the entrance from the from the hotel itself if Ena is open only to "special guests of the hotel"? (At this point I totally wrote off Hotel Seville.) And no, Hotel Alfonso XIII, I did not 'misunderstand' what your Ena manager said to me, and this was not a fault of his English; he spoke English well. Yes, we were guests of the hotel; why weren't we 'special' enough to be allowed to have drinks at a table at Ena? We asked how to make a reservation, as we were staying for 4 nights. Guess what.... we would have to inquire at the hotel reception desk. We are professionals in our 60s and were quiet, and neatly and appropriately attired. And, no guest ever showed up to sit at the alleged "reserved" table. We checked back an hour later and no one was seated at the table.
b. Courtyard: Our first evening we were tired from our drive to Seville and went to the courtyard to have an early meal rather than venture out to an off-site restaurant. We sat at a table for 10 minutes waiting for a server. Other tables were occupied and guests were eating. I got up and spoke with a server. I was told that "dinner" was not available until much later. I asked why it was that at other tables guests were eating. The manager of the area came over and said that only a "limited" menu was available in the courtyard at 6pm. Well, the point is that no hotel staff approached us to inquire whether we would like to SEE or ORDER from that limited menu or have a drink. We were finally given a menu, but by that point I was upset and disgruntled.
Bottom line: all of these service issues flow from the top. The Hotel Manager has in my opinion failed to emphasize that accommodating the guest is a priority over enforcing menu restrictions and restrictions on which guests are "special" enough for certain marketing promotions. I did not feel at all "special" at Hotel Alfonso XIII.

  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank cbellehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 1 July 2014
Dear Guest,

I would like to thank you for taking your personal time to write your review in Tripadvisor. It is thanks to such valuable comments that we are able to redirect our efforts and make sure that we can continue giving high standard of service. Ena our new casual Venue just opened since May and has been under a depth trianing period in order to comply to our customers demand.
Again I appreciate the constructive comments, and look forward to welcome back in the near future.
Carlo Suffredini
General Manager
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Oxford, England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

My wife and I stayed four nights at this hotel to the 15th June 2014. The whole experience was a delight from arrival to departure. The location is superb, central to everything - the cathedral, the old town, shopping area and the river for boat cruises. The facilities in the hotel are exceptional - especially the courtyard dining area where the food was exquisite for breakfast and dinner, and just lovely to sit out in the open air. The outside pool and dining area were also fabulous, well looked after and food and drink ready available.There was also a terraced al fresco bar area with tv's for sports fans The best thing about the hotel is undoubtedly the quality of service from all personnel, they take pride in their work and make everyone feel more than welcome, very appreciated. The room was magnificent and well maintained and the General Manager of the hotel even set a bottle of bubbly and a delicious desert cake for my birthday in the room (unprompted) which I thought was a nice touch. This hotel goes the extra mile for guests and makes a return visit almost a certainty, everyone made the effort to engage with us, the Maitre D even asked us about the experience we had with the newly opened Lebonese Restaurant which opened by the pool as we had arrived, which by the way was excellent. Overall I would recommend this hotel to anyone and look forward to returning soon. We have stayed in some of the best hotels across the world but this is possibly the finest.

Room Tip: We had a room on the 2nd floor which was excellent, there are only 150 rooms and I am positive they...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank DGJ4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 24 June 2014
Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.
Your comments refering the Pool, the Patio and in particular de Libanese encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager
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Surrey
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 June 2014

I researched our trip to Seville and decided that most of the reviews here seemed to show this as a first class hotel, so I took the plunge and booked. We were not disappointed and if you can afford it, I would not hesitate to recommend this wonderful 5 star hotel. It lived up to all our expectations from the moment we arrived. We stayed for a week and had booked a room with a balcony which over looked the pool. The staff were all wonderful and we never had a problem communicating in English. The hotel is like a palace; it was used to house the royal family's dignitaries attending the 1929 expo held in Seville. The decoration is stunning, tiles, chandeliers and friezes everywhere. Our room was modern, clean and large. I cannot fault the service we received and it was always given with a smile. The pool was such a bonus to come back to after a hot day walking around the beautiful city. Staff will move any lounger to any part of the pool and even put up a sun shade if needed. The cool gardens were also so pretty and relaxing to sit in. We had breakfast every day in the open air courtyard restaurant, such a joy and also had 3 evening meals there. This hotel is just first class and we loved every minute of our stay. It is also set in the very best location, we could walk to all the sightseeing attractions with ease.

Room Tip: We had a high level room at the back of the hotel. Despite the central location this is not a noisy...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank rarebreed06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 24 June 2014
Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.

Your positive comments encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire, UK
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

We chose this hotel for a short stay to celebrate our wedding anniversary. I emailed ahead to request a table in the patio restaurant on the evening of our anniversary and to request a room with a balcony, if possible.

We have nothing negative to say about the whole experience. Our room (336) had a huge balcony with very comfortable outdoor furniture and a magnificent view of the cathedral. Our first night coincided with the last night of the Feria and we stood on our balcony at midnight, sipping the cava very kindly left in our room by the hotel management as an anniversary gift, watching the amazing firework display - a really magical experience.

The bed was extremely comfortable and we weren't disturbed by any noise throughout our stay. All of the staff were polite, helpful and spoke very good english. The food in the patio restaurant was excellent and all the staff, from the maitre d' to the wonderful sommelier and the waiters, were helpful and friendly without being obsequious.

The location of the hotel is pretty much perfect. As it was fairly hot weather during our stay we were able to make an early start and walk to all of the sights in the mornings, returning after lunch to laze by the pool in the afternoons, before heading out again in the evening - Seville is absolutely beautiful after dark.

Without reservation I would recommend this hotel. Yes, it isn't cheap, but we really felt it was worth every euro. We've stayed in more expensive hotels that haven't come close to the Alfonso XIII in terms of ambience, comfort, facilities and service.

Room Tip: Room 336 has a huge balcony with comfortable chairs and a great view of the cathedral. It's on...
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Meadowlark50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 24 June 2014
Dear Guest
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Hotel Alfonso XIII, a Luxury Collection Hotel and we hope to see you again very soon for your next stay in Seville.
Sincerely,
Carlo Suffredini, General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

From arrival to departure this is a superb hotel. Great quality, great food and great quiet rooms.

The only critique that is possible is with regards to service levels, the staff are very good and friendly professional but the speed of service is lacking. It was not unusual to sit for 6-8 minutes in the lounge area or in the bar/restaurant "Ena" before someone gave attention.

Room size is very good and also the bathrooms excellent.

Room Tip: Even the basic rooms are superb
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Margo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 24 June 2014
Dear Margo,

Thank you for taking your time to write your review in Tripadvisor. we have taken good note of your constructive comments. Look forward to welcome back in the near future
Sincerely
Carlo Suffredini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
163 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 June 2014

We stayed here 3 nights after spending 5 nights in Barcelona; this hotel was rich with character and history and atmosphere was luxurious and restful. The pool area with outdoor restaurant was one of our favorite places after exploring the city each morning. Staff here was extremely attentive and courteous. Worth the expense for a once-in-a-lifetime trip!

Room Tip: Ask for a room overlooking pool! There are inside rooms with no views but it's nice to be able...
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  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank VICKY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 24 June 2014
Dear VickyLake,

I would like to thank you for your kind review, which is our #1000. I am so proud to read that our associates have made an extra step to ensure your stay would be wonderful.
Look forward to welcome back at the Hotel Alfonso XIII, in the near future.
Sincerely
Carlo Suffredini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 10 June 2014

Welcoming, friendly staff at reception (lots of staff!). Our car was wisked away to their garage (extra daily fee of 18E), we were assigned a room and escorted to it - all quite efficiently and pleasantly. My husband noted it was our anniversary and any consideration on upgrade would be appreciated, but no luck. Our room was nice enough, a bit on small side - on second floor overlooking parking area - but had everything we needed, except coffee! It included all the amenities one would expect of a luxury property - robes, slippers, pool towels, etc.). The lobby is just beautiful, and worth walking around, or enjoying a cup of tea or glass of wine. Lovely restaurant in middle, like sitting in a garden. Breakfast buffet served there for 25E a person which we didn't try but understand was quite nice.

While our stay was pleasant, this was to be the highlight hotel of our 3-week tour of Spain. Alas, it did not turn out quite that way. Great hotels at high prices engender great expectations. While beautiful, this hotel had faults. The biggest issue was noise - and surprisingly the biggest culprit was the maids on our floor. The staff service station was not that close to us - at least 10 rooms away but the din the maids made was a real surprise. They slammed the service door, rattled glasses, ran the ice machine, and chatted up a noisy storm - late into the night. One also opened our room door without even a preliminary knock to see if room was occupied. Maids also walked the halls in twos,loudly chatting. Never experienced this in any level hotel, much less a "luxury" one. Plus, we could hear everything through the walls - TVs, toilets flush, people talking and laughing/fighting - so sleep quality was diminished.

Disappointment #2 was the confusion over service hours in the lobby and outdoor restaurant, Ena. We were told and the signage indicated that their restaurant served all day. But that was not the case. It was actually closed during the afternoon and evening. The restaurant had only just reopened 3 days before so that may have caused confusion. After unsuccessfully trying to get a glass of wine in the early evening, we suggested to the manager that the signage be made more clear. We finally got a glass of wine but it was awful....not what you'd expect to be served at the Alfonso!

The pool is large and inviting and its restaurant seemed to be working just fine. It had just reopened as a Lebanese restaurant but we didn't have a chance to try it. Their wait staff seemed eager and friendly.

The location of the Alfonso is terrific. Just a few minutes from the amazing Cathedral, Seville's Alcazar and gardens, the bull ring, and other sites. The hotel staff is very helpful in providing maps, information, making reservations, etc. Seville is a wonderful walking city and turned out to be our favorite city overall.....if only the Alfonso could also have turned out our favorite hotel.

Room Tip: Stay away from Room 208 and those in that string to avoid the noisy mails and view of parking lot.
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  • Stayed May 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
3 Thank silverwings928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, 19 June 2014
Dear Guest,

I would like to thank you for taking your time to write the review on Tripadvisor, about your recent stay at the Hotel Alfonso XIII, I have taken good note of your comments, in particular to the ENA, that has recently opened its doors.

Again thank you very mucha and look forward to welcome back in the near future.

Sincerely
Carlo Suffredin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alfonso XIII, A Luxury Collection Hotel, Seville

Property: Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Address: Calle San Fernando 2, 41004 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Seville
#1 Family Hotel in Seville
#5 Romantic Hotel in Seville
#6 Luxury Hotel in Seville
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Alfonso XIII, A Luxury Collection Hotel, Seville 5*
Number of rooms: 151
Official Description (provided by the hotel):
Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more   less 
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Also Known As:
Alfonso Xiii Seville
Hotel Alfonso Xiii

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