My friends and I a group of 9 from Malaysia arrived in the evening to the hotel on 16 May 2014. We proceeded to confirm with the front desk staff on our prebooked dinner that was arranged by the local tour operator. To our surprise the staff very rudely said that there is no prebooked dinner and that we have to go for buffet. She claimed that they had over 200 guests and the kitchen is unable to cater to our dinner and the hotel has a right to change without notice. We spoke to our tour operator who could do nothing so we had to eat at their buffet. There were not enough food and the food seems like leftovers. That night all of us had only fruits for dinner.
As we just arrived and ran out of drinking water and at the buffet we just wanted some water to fill up our small drinking bottle. However we were very rudely told that we cannot take their drinking water to fill up our water bottles and can only drink at the table. We were not the only ones told off rudely other guests were also told off. This caused quite an embarrassment to us. We would appreciate if we could be advised on this rule more politely without embarrassing the guests.
We wonder how is this hotel rated 4 star when the service is less than one star. For our dinner the next night, we ate at a restaurant instead as we could not bear to eat "leftover" food. We were glad to check out the following day to continue with our tour of Spain.
I will not recommend this hotel to my friends who intend to visit Seville. I sincerely hope that the staff and management should buck up on their service. Unhelpful and rude staff. Besides this, the place looks old, dining area looks like a communal hall, small elevator that could hardly fit 4 with luggage.
Thumbs down for this hotel!!!
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- Also Known As:
- Tryp Macarena Hotel Seville
- Tryp Hotel Seville
- Tryp Hotel Macarena