After a great stay in Madrid this was a frustrating stay. Our check in was delayed at least 2 hours past the time we were told. When we got to our room the air conditioning was broken. Unfortunately it was 103°F. We called for help and were told to wait and the air would "kick in". This despite the fact that it was blowing out hot air. After 3 hours they finally agreed to give us a new room. There were 3 of us, so our new room had a bed and a pull out. The room was FILTHY and the pull out was broken so the legs wouldn't reach the floor. We asked for a refund and were told no. Thankfully we booked through booking.com and they took good care of us. As we checked out the desk staff hurled insults at us in Spanish. Completely unacceptable.
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- Also Known As:
- Best Western Seville
- Seville Best Western