When you arrive at the hotel the first impression is lovely, the lobby with its high ceiling columns and balconies is quite pleasant, but when they take you to your room (in my case n.104) up and down the stairs you soon discover that maybe you are not part of that grandeur, because you book in a four star hotel and you find yourself in a dirty basement of a one star hostel, with dead insects on the floor,crackled and damp walls,old forniture,window that cannot be closed properly, old curtains with holes and next to housekeeper storage and a service hallway.After my complain and my request to speak to the manager,I was asked if I had an appointment with her then they offer to clean the room: I went out for e few hours and wen I came back I found the same dead insects and the same long black hairs on the floor.
I complained again and they offered to change my room, but I preferred to change hotel the following morning .
I think that a four stars hotel should be ashamed to offer rooms like, that should be used
only for storage,not even for staff.
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- Also Known As:
- Vincci Seville
- Vincci La Rabida