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Cristina G

Great hotel

4.0 of 5 bubblesReviewed 16 Jun 2018via mobile
Great staff very friendly and Polite, language not an issue! Clean and decent size rooms! Location is not bad and a grocery store across the road which is great if you have children. Would recommend to family and friends.
Date of stay: June 2018
Trip type: Travelled with family
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Reviews (409)
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All reviews shuttle bus buffet breakfast is underground parking three nights nice hotel the ground floor cafeteria city spain
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Reviewed 24 May 2018

We wanted to stay on the outskirts as we were driving to Seville. They have a deal on parking in the secure hospital car park opposite for 7 euro - so secure we couldn't get out with the ticket provided by the hotel and had to get security to help us.......
Sara on reception was brilliant and helped us with the free shuttle bus (great addition) and booked a flamenco show for us. Rooms are clean and functional.
But, it's noisy - both the road and there were other building works going on when we were there, and the breakfast was absolutely terrible, so much that we wish we hadn't bothered.......

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Rosiehbc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2018 via mobile



I booked this on the outskirts as it was a stopover to our next stop and I wanted to avoid the city centre. I managed to park in the street but across the way was some waste ground attached to the hospital with two very suspicious males on the entrance. I dont know whether it was official but they appeared to be taking money for parking cars.
The whole area was run down and not very safe although there was a supermarket across the road where fortunately we could eat as there was no way I was taking my daughter to any establishment nearby!! It was very expensive too!

Date of stay: April 2018
Trip type: Travelled with family
Thank Mel8135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2018

We stayed here for six nights at the beginning of January. This is a good hotel let down by the poor quality of catering for breakfast.
The pro's; Great reception staff especially Sara who helped us with our return flight tickets and gave advice on the free shuttle bus.
The room is comfortable and is clean.
The shuttle bus is great and the drivers are friendly. Always check that you have booked the right time for the return.
The con's: Breakfast. On one occasion it didn't exist because early visitors had eaten and no one had topped up the bread, bacon and eggs. Also, how do you burn boiled eggs ??

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank alastair r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alberto M, Gerente at Sercotel Dona Carmela Hotel, responded to this reviewResponded 31 January 2018

Thank you very much for taking a few minutes and stopping to value us, it has been a real pleasure to have you in our hotel, we are glad to know that our staff has done everything possible to meet your needs, we will pass on your congratulations, we have passed special notice to the buffet department breakfast, and sorry if at any time our service has not been 100%. Greetings and until next time.

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Reviewed 29 December 2017 via mobile

Our 3rd visit at this time of year and decided an extra day for Xmas. The hotel is quite basic but clean , comfortable, friendly and although on the edge of Seville they have a free timed courtesy bus which we have used often. On Xmas day we used the public buses which have a good service and only 1.40. We have always enjoyed the breakfast buffet upstairs in the restaurant. The cafe , attached to the hotel , is such a friendly place with good food and service. We will be back again.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank CalviaDon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2017

We have stayed in this hotel for 2 nights in nov 2017. Is a little old one but generally renovated. Still the rooms have a smell of old when you get in. They have no balconies and at the windows big and heavy rolls that aren't easy to open. The hotel is located aprox a 10 min drive from the city center, has a big crowded road just in front and for this the rooms are noisy. They offer a free shuttle bus service to the city center which you must book at the front office at least 1 h before. Opposite the hotel there's a hospital and a supermarket. If you come by car you have the chance to find free parking on the lateral roads. At the ground floor they have a traditional tavern which offers menus of the day, varied and at good prices. Breakfast is a little poor ; they have only 2 kinds of ham, sweet yogurt, old pastry, not very good coffee.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank any-nadine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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