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“disappointment”
Review of Novotel Sevilla

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Novotel Sevilla
Ranked #65 of 176 Hotels in Seville
Istanbul, Turkey
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“disappointment”
Reviewed 4 October 2013

we always stay in ibis hotels in abroad. in seville we tried novotel because there wasn't a ibis hotel in centre. hotel was very big and there were lots of tourists. i think the staff couldn't handle that crowd. we were expecting a better hotel than ibis hotels (because they are (accor hotels) selling the rooms more expensive than ibis hotels) but it was just a disappointment. even the staffs in restaurant doesn't know english. and the hotel was very noisy. just positive thnig to say is the rooms were better than ibis hotels.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ykg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 29 October 2013
We would like to thank you for leaving a comment on your stay in our hotel.
I am really sorry to read that you were not fully satisfied by our establishment and the quality of our services. Please be assured that I have taken good note of all your comments, which help us to improve and reinforce top quality service.

Thank you again for taking the time to share your concerns and we look forward to better meeting your expectations upon your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,028 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Valletta, Malta
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2013

The hotel is excellent with regards to location to cafes, shops, the train station, bus stop and metro station. It is only a 20 minute walk to the centre. The area is safe and the staff are very very friendly. The room, the pool, breakfast and other amenities are of a typical novotel and we found this to be excellent for a week's break in Andalucia.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 23 October 2013
I would like to thank you for taking the time to share your experience at Novotel Sevilla. I am glad you had a nice stay and you appreciated our facilities and services.
We look forward to welcoming you back to Novotel Sevilla.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2013

The staff are all friendly, smiley and helpful but not overbearing. The room was basic, clean, comfortable and well serviced everyday. The buffet breakfast was plentiful with a lot of variety.
All in all a good hotel, in a good location with good amenities (cafes and restaurants) in close proximity.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Basil5502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 23 October 2013
Thank you for taking the time to share your feedback following your recent stay at Novotel Sevilla.
I am glad that you appreciated our hotel services and facilities, especially the availability and hospitality of our staff and the breaksfat quality. Please be sure I will share it with all our staff.

We look forward to seeing you again at Novotel Sevilla.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2013

My sister and I came to this hotel with a tour. The room was supposed to have twin beds it had a double bed and a sofa bed. The mattress of the sofa bed sank, the comforters were dirty and the bed sheets had hairs on them. The bathtub had hairs on it, the faucet in the sink made horrible noises. The room rug was filthy. The floors of the hotel in general were dirty. The breakfast buffet terrible,terrible I ended up going next door and buying breakfast even though it came with the room. I will use one word to describe this place UNACCEPTABLE! If you go to Sevilla stay clear and far away from this place!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neversommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 23 October 2013
Thank you for taking the time to share your feedback following your recent stay at Novotel Sevilla. Satisfying our customers is of paramount importance so I was sorry to read that our facilities and services did not meet all your expectations.
Your comments have been shared and analyzed with our staff and be sure that every measure has been taken to improve and reinforce a top quality service.

Thank you again for taking the time to share your concerns and we look forward to better meeting your expectations upon your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2013

The bed was exactly like a sofa pull out bed and the pillows were very hard. Felt outdated. Breakfast made up for it in the morning though. Located next to a mall and central plaza to help pass the downtime.

  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brooke w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 30 September 2013
Thank you for taking the time to share your feedback following your recent stay at Novotel Sevilla. I am glad you appreciated the quality of our breakfast, but I was sorry to read that the bed did not meet all your expectations. We value all feedback that we receive from our guests which help us to improve and reinforce our facilities and services in our hotels.

Thank you again for taking the time to share your concerns and we look forward to better meeting your expectations upon your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2013

this is a basic tourist hotel with no personality. it is clean rooms spacious bathrooms well fitted but towels thin and warn. the hotel receptionist very helpful and pleasant. breakfast was good as in most hotels in this group fine for one night no more

Room Tip: avoid the football stadium
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruthless1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 4 September 2013
Thank you for taking the time to share your feedback following your recent stay at Novotel Sevilla Marqués del Nervión.
Satisfying our customers is of paramount importance so I am glad that you appreciated our the availability and hospitality of our staff , but I was sorry to read that our facilities and also our bathroom towels did not meet all your expectations.
We value all feedback that we receive from our guests which help us to improve and reinforce top quality service in our hotels.
Thank you again for taking the time to share your concerns and we look forward to better meeting your expectations upon your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
94022
Level Contributor
225 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 20 August 2013

Kids loved the small roof top pool. Otherwise, it is just a normal Novotel, nothing special, business hotel, no character. But the hotel is clean, check-in is efficient, all equipment works well, and staffs are A-OK.

Location-wise, the hotel is ~20 minutes walk from the old town center (for tourists) and the metro is not at all convenient. Rail station is about 10-15 minutes. Nest door is a shopping center, but we didn't go there.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank my8286432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovSevilla, Director General at Novotel Sevilla, responded to this review, 23 August 2013
Thank you for taking the time to share your feedback following your recent stay at Novotel Sevilla Marqués del Nervión.
I am happy to know that you appreciated our hotel service and facilities and your children enjoyed our rooftop pool.

We look forward to welcoming you back to Novotel Sevilla Marqués del Nervión in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Sevilla

Property: Novotel Sevilla
Address: Avenida Eduardo Dato 71, 41005 Seville, Spain
Region: Spain > Andalucia > Province of Seville > Seville
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Seville
#39 Family Hotel in Seville
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Sevilla 4*
Number of rooms: 170
Official Description (provided by the hotel):
Novotel Sevilla is a 4 star hotel located in Seville, close to the historic city centre and the major monuments (la Giralda and the Cathedral), close to the airport and the Santa Justa AVE railway station. The hotel enjoys easy access to tourist attractions and the central business areas. The hotel features 170 rooms, 5 meeting rooms, Claravia restaurant, a bar, a fitness room, an outdoor swimming pool and a private parking. Equally ideal for business and holiday purposes. 4 Star city hotel Nº RTA H/SE/00979. ... more   less 
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Also Known As:
Novotel Sevilla Hotel Seville
Novotel Hotel Seville
Novotel Hotel Sevilla
Novotel Seville
Seville Novotel

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