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Frank H W
To expensive for what is offered.
3.0 of 5 bubblesReviewed 15 May 2017
Well kept clean hotel. Staff friendly. The terrace eating area was not properly cleaned and had to ask for table to be cleaned and dry. Breakfast was basic for the price.
The location was fantastic with amenities within walking distance. Parking an absolute nightmare.
Date of stay: May 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
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Bertrand G, Director General at Hotel Palacio Alcazar, responded to this review
Responded 25 May 2017
Estimado cliente,
En primer lugar, quisiéramos agradecerle su tiempo comentando su experiencia con nosotros. Todos los comentarios nos ayudan a resaltar lo bueno y a la vez ser conscientes de los aspectos que se pueden mejorar para nuestros clientes. Es por ello que nos alegra su comentario al respecto de la limpieza del hotel y la amabilidad del personal que le atendió durante su estancia.

Nos gustaría puntualizar que tras verificar nuestro sistema de vigilancia, comprobamos que sólo pasaron dos minutos de espera debido a la atención de la camarera a otros clientes de terraza. Sentimos las molestias ocasionadas si no se les pudo atender en cuanto entraron por la puerta.
Le recordamos que por el precio del buffet en el desayuno, usted puede disfrutar de gran variedad de alimentos desde frutas, pan, croissants, carnes, tortilla, dulces, batidos, zumos naturales, café… Pensando de este modo que el precio se amortiza bastante gracias a la gama de productos de los que dispone.
Por último comunicarle que tratándose de una zona tan céntrica, aparcar el coche de forma fácil y segura es utilizanr uno de los dos parkings más cercanos al hotel que seguro que el personal de recepción debió comunicarle y que se encuentran a 5 min andando desde el hotel. También puede optar por descargar su equipaje dejando el coche unos minutos en la plaza para posteriormente aparcarlo.
De cualquier modo, antes de tomar cualquier decisión, si le surge alguna duda debería consultar nuestra página web, donde aparece toda la información detallada de las preguntas más frecuentes que pueden surgirle a nuestros visitantes.
Sin más esperamos que entienda los hechos y no dude en volver a visitarnos la próxima vez que venga a Sevilla, le aseguramos que no se arrepentirá.
Le deseamos lo mejor desde nuestro hotel.

Un Cordial Saludo,

El Director General
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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73 - 78 of 418 reviews
Reviewed 7 May 2017 via mobile

Greatly enjoyed all aspects- rooftop bar and breakfast overlooking the Cathedral and Alcazar Palace are most memorable. The room was small but modern and clean, the service was friendly and the price was reasonable. We left our car in the outer municipal parking lot and walked in about 1.5 km which wasn't a problem. Would return!

Date of stay: May 2017
Trip type: Travelled as a couple
Thank DonSwai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2017 via mobile

Stayed with a friend during a short holiday. Excellent location in central Seville - immediate access to Cathedral, Palace Old Town and great food options. Wonderful roof patio with great views. Staff were very friendly. Rooms are clean and modern but very cramped.

Date of stay: April 2017
Trip type: Travelled with friends
1  Thank Benjamin K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2017

My wife and I decided to visit Seville and stay one night. We were looking for a hotel in the centre of town so that we could go to most places of interest on foot. This little hotel is hidden away in the middle of town and you'd better have a GPS/Natsav with you as well as a smallish car,(we rented a Seat Ibiza)....in order to get to it. There is no parking, however, but one of the staff accompanied us to a public car park just 500 metres away and, incidentally, guided us back to it when we left. My wife was unfortunately unwell during the night. We were really very pleased with the way the night-time staff, a young bearded fellow, helped us out, for our Spanish is zero. He called the "SAMU" and a short while later 3 hefty ambulance men arrived, treated my wife, and the young man translated everything for us.
The next morning we had an excellent breakfast on the terrasse and bid them farewell. In fact they looked after our luggage until about 5pm, and then we left them.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Boca89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2017

Hotel is in great location close to Cathedral and Alcazar. Very welcoming and friendly staff. Room was great, it had loft with extra bed. Room was very clean and great shower.
Very nice rooftop terrace for drinks.

Date of stay: February 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank B8572ZAfrankm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2017 via mobile

Another fabulous trip to Seville staying in this lovely hotel- great location for exploring with a free walking tour offered from reception each day which is brilliant. Really nice bedroom and bathroom with lovely little extras such as toothbrush etc - roof terrace with spectacular view of the cathedral and a nice menu too - all in all pretty well perfect

Date of stay: February 2017
Trip type: Travelled as a couple
3  Thank cariward
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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